Provider profile
Jenkins Restorations
Provider snapshot
What this listing says
Richmond-area homeowners dealing with mold after water damage who want a single company to handle mitigation, remediation, and reconstruction under one insurance claim.
Best for
- Richmond-area homeowners with water damage that has led to mold, who need mitigation, remediation, and rebuild handled through one insurance claim.
- Commercial property owners needing a company with national-scale resources and catastrophe response capability for large mold and water damage projects.
- Homeowners whose insurance company refers them to Jenkins and who want a company that works directly with adjusters on documentation and claims.
- Properties with embedded mold requiring specialty removal methods like soda blasting or dry ice blasting, which most local remediators do not offer.
- Situations where mold remediation needs to flow directly into structural reconstruction — new drywall, flooring, painting — without hiring a second contractor.
About this company
Jenkins Restorations runs a Richmond office out of Ashland, Virginia, but this is not a local shop. Founded in 1975 in McLean, VA as a church and school builder, Jenkins now operates 20-plus locations from Boston to Phoenix. The Richmond office opened in 2009. Mold work falls under their "Jenkins Environmental" division, which handles inspection, remediation, and post-remediation reconstruction.
The mold-specific toolkit is substantial. Their website describes containment with negative air pressure, HEPA air scrubbers, antimicrobial and fungicidal treatments, dehumidifiers, and less common methods like soda blasting and dry ice blasting for embedded growth. They use moisture meters, hygrometers, and infrared cameras during inspections. They also offer odor removal using thermal fogging, ozone treatments, and hydroxyl generators. The ability to go from water mitigation through mold remediation to full structural rebuild under one contract is the core pitch.
Jenkins became employee-owned through an ESOP in 2020. The company follows IICRC standards and holds a Class A license in Virginia. Their roots are faith-based, with a stated mission of "restoring property and lives with a servant's heart."
The 4.3-star Google rating across 53 reviews sits below the threshold where you can assume consistent quality. The positive reviews are genuinely enthusiastic, but the negative ones describe serious project management failures that went unaddressed for months.
Services
Service area
Jenkins Restorations Richmond operates from Ashland, Virginia and serves the greater Richmond metro area. Specific service areas listed on their website include Bon Air, Chester, East Highland Park, Glen Allen, Highland Springs, Lakeside, Laurel, Mechanicsville, and Tuckahoe. The company also has separate offices in Fredericksburg, Northern Virginia, and Virginia Beach.
Review consensus
Dylan Woods draws the most mentions across positive reviews. Reviewers describe him as attentive to detail, always available by phone, and committed to making things right — including one case where he replaced a disappointing first crew with a better second one. Jose and his crew get repeated praise for responsiveness, communication, and quality of water damage cleanup and remediation work. Mike Shore stands out for roof assessments and supporting homeowners through storm damage claims. Hailey and Mason are praised together for knowledge about mitigation and restoration processes. Rob (also spelled Robb) and Donathan receive mentions for water mitigation fieldwork. Several reviewers note same-day or next-day response to emergencies.
3 found across 53 total reviews at 4.3★. Three 1-star reviews in the past 18 months share a common thread: jobs that drag on for months with communication breakdowns. One reviewer (CurlyBrownGirl, June 2025) reports that Jenkins received full insurance payment five months earlier but did no work on a roof repair, while also sending past-due billing statements. That reviewer names Dylan Woods as the construction manager involved. Elizabeth Cummings (April 2025) describes a burst pipe from August that was still unfinished by the following April — she could not get anyone to return calls, missed Thanksgiving and Christmas due to torn-out floors, and reports that workers left heat running and trash on her patio. Arsany Rafael (February 2026) gave 1 star after the company stopped responding to emails about what they describe as terrible work.
The positive and negative reviews describe what looks like a project-manager lottery. When you get a responsive PM like Dylan Woods at his best or Jose's crew, the experience is strong. But the negative reviews describe a version of Jenkins where nobody answers the phone for weeks and insurance money sits unused. This split is typical of multi-location restoration companies where the home office and field operations can disconnect. The 0% owner response rate on recent negatives suggests no reputation management process is in place for the Richmond location.
Dylan Woods (project manager — praised by multiple reviewers for availability, attention to detail, and making things right; also named in one 1-star review for a stalled roof project). Jose (field crew lead — praised repeatedly for responsiveness, communication, and quality work). Mike Shore (praised for roof assessments and storm damage support). Hailey (praised for knowledge of mitigation and restoration). Mason (praised alongside Hailey for mitigation work). Rob/Robb (field crew — praised for water mitigation). Donathan (field crew — praised alongside Rob). Isaac (praised for fast, communicative water damage work). Chris (praised for fire restoration). Anthony (assessment — praised for prompt initial visits). Bryan Lynch (project manager in older reviews — praised extensively for coordination and insurance work). Daniel (mentioned for initial contact on insurance referral).
Ask for Jose's crew or Dylan Woods by name — the positive reviews cluster around them. Before signing a contract, get a written timeline with milestone dates and a direct phone number for your assigned project manager. If communication gaps appear in the first two weeks, escalate immediately rather than waiting.
Keep in mind
- Jenkins does both mold testing and mold remediation. That creates a conflict of interest: the company assessing whether you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Three 1-star reviews in the past 18 months describe the same pattern: jobs that stall for weeks or months, with the homeowner unable to reach anyone at the company. One reviewer reported a burst pipe in August that still was not repaired by the following April. Jenkins did not respond to any of these reviews.
- This is a national operation with 20-plus offices. The Richmond location functions as a regional branch, not an independent local business. Your experience depends heavily on which project manager and crew get assigned.
- The 0% owner response rate on recent negative reviews means the company is not publicly engaging with complaints. That silence makes it harder to judge whether these are isolated failures or systemic issues.