Provider profile
ServiceMaster National Capital Restoration
Provider snapshot
What this listing says
Alexandria and Northern Virginia commercial property managers dealing with water damage or mold, backed by a family-owned ServiceMaster franchise operating since 1986 with 210 Google reviews.
Best for
- Commercial property managers in Alexandria, Arlington, Falls Church, Springfield, and Fairfax dealing with water damage or mold that needs fast insurance-coordinated restoration.
- Property owners who want a restoration company with enough scale to dispatch crews the same day, including weekends and holidays.
- Insurance adjusters looking for a restoration partner that teaches CE classes and understands the claims process from both sides.
- Building managers handling post-flood mold remediation who need containment, HEPA filtration, and dehumidification done under one contract.
About this company
ServiceMaster National Capital Restoration is a family-owned ServiceMaster franchise based in Alexandria, Virginia, operating since 1986. They are one of the largest ServiceMaster franchises in the network and part of the SRM (ServiceMaster Recovery Management) group, which handles large commercial losses. Their primary identity is a restoration company that does water damage, fire, smoke, mold, and storm work for commercial clients, though they serve residential customers too.
What stands out is their insurance continuing education program. ServiceMaster NCR teaches CE classes on mold remediation, water damage mitigation, smoke and odor loss, and other restoration topics in 48 states. This is unusual for a restoration company and signals deep institutional knowledge of the claims process. Their mold process follows a five-step approach: inspection, containment, removal, dehumidification, and restoration. They use HEPA filtration, negative air pressure, and antimicrobial treatments.
The leadership team includes Morgan Renard as CEO and COO, Charles Gandee as CFO, and Chris Coffin as VP of Sales. The office staff — Vivi Maldonado, Leah Gonzalez, and Maritza Kephart — appear frequently in reviews for scheduling and coordination. The company runs crews seven days a week, including weekends and evenings for emergencies.
4.9 stars across 210 Google reviews is exceptional volume at that rating. Most restoration companies in the Alexandria area carry far fewer reviews. The consistency of praise across different crew members suggests a company-wide standard, not just a few good employees carrying the rating.
Services
Service area
Headquartered at 7551 Fordson Road in Alexandria, Virginia. Their website references service in Alexandria, Arlington, Falls Church, Springfield, and Fairfax. As one of the larger ServiceMaster franchises, they likely cover much of Northern Virginia, but confirm response times for locations outside their immediate area.
Review consensus
Dennis Constantino is the most frequently named employee across reviews, appearing in over 20 positive reviews as a drying inspector who checks progress daily and communicates clearly. Julio Melgar is praised as a project manager who walks clients through each step. Craig Little handles mold inspections and assessments, with reviewers noting his knowledge and attention to detail. The office team — Vivi, Leah, and Maritza — gets regular mentions for responsive scheduling. Multiple reviewers highlight same-day or next-day response times, weekend availability, and crews who explain what they are doing as they work. Several reviews mention the company coordinating directly with insurance companies.
2 found across 210 total reviews at 4.9★. Two complaints in the last 18 months, both focused on property damage and follow-through. Steven Moorefield (September 2025, Local Guide, 11 reviews) described the demo crew damaging walls and paint, pulling base moldings without cutting first, and taping plastic shields that pulled paint off walls and ceilings. He called the crew rushed and careless. The owner responded with a generic apology and phone number but did not address the specific damage claims. Stephen Fox (January 2025, 5 reviews) reported sloppy mitigation work — fans placed on a child's made bed, dirty supplies stored in a food basket, power cables dragged over unaffected rugs. He says Regional Branch Manager Julian Rodriguez admitted to significant issues and promised reimbursement for damaged items but then ghosted him for five months across eight contact attempts. The owner responded that they have no employee by that name and the reviewer is not in their system, suggesting this may involve a different ServiceMaster franchise.
The two negative reviews share a theme: crew carelessness with the client's existing property during mitigation work. Both describe workers who completed the restoration task but left collateral damage. This contrasts sharply with the overwhelming positive consensus, where reviewers frequently praise crews for careful handling of belongings. The owner response pattern is mixed — the Moorefield response is a template redirect to a phone number without engaging the specifics, while the Fox response disputes the review's validity entirely. Both responses came from the owner, indicating a 100% response rate on negatives, but neither response resolved the complaint in a way that is visible to readers.
Dennis Constantino (drying inspector/supervisor — praised in 20+ reviews for daily check-ins and clear communication). Craig Little (project manager/mold inspector — praised for knowledge and detail). Julio Melgar (project manager — praised for walking clients through process). David Johnson (technician — frequently named in crew lists, praised). Bernard (technician — praised for equipment setup and explaining the process). Juan (technician — praised for mold remediation work, described as meticulous). Johnny (inspector/technician — praised for patience and knowledge). Sandra/Sandisha (technician — frequently named in crew lists). Edwin (technician — frequently named in crew lists). Leo (technician — praised). Abraham (technician — praised). Lucero (technician — praised). Stephen Gilchrist (technician — praised for 12-hour sewage cleanup). Jonah (technician — praised alongside Stephen). Oscar (technician — praised). Dorian (technician — praised). Karen/Karin (technician — praised). Ankomah (technician — praised for knowledge). Santos (technician — praised for mold removal). Vivi Maldonado (office/scheduling — praised for quick scheduling). Leah Gonzalez (office/coordination — praised for responsiveness). Maritza Kephart (office/scheduling — praised). Chris Coffin (VP Sales — praised for knowledge and responsiveness). Elaina Maraj (office — praised). Julian Rodriguez (Regional Branch Manager — named in 1-star review for admitting issues then ghosting on reimbursement, though owner disputes this person works for them).
At 4.9 stars across 210 reviews, this is one of the stronger restoration companies in the Alexandria area by the numbers. Dennis Constantino is the name that comes up most — if you can get him assigned as your drying inspector, that seems to be where the strongest experiences come from. Ask upfront about their demolition process and how they protect existing finishes, since the two negative reviews both center on crew carelessness with surrounding property.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest — the company assessing your mold problem is the same one billing to fix it. Consider getting an independent mold test before or after their work.
- Two recent one-star reviews describe crews damaging walls, paint, and moldings during demolition. One reviewer said the demo crew pulled base moldings off drywall without cutting with a razor knife first, and tape pulled paint off walls and ceilings. Ask about their demolition process and damage prevention steps.
- One negative review names Regional Branch Manager Julian Rodriguez and describes being ghosted after damage reimbursement was promised in writing. The owner responded that this person was not in their system and may have dealt with a different ServiceMaster franchise. This is worth noting: multiple ServiceMaster franchises operate in the region, and confusion between them is possible.
- As a large franchise operation, the crew you get may vary. Reviews name over 20 different technicians. Ask who will be assigned to your project and whether that person will be your point of contact throughout.