Provider profile
PuroClean of Alexandria
Provider snapshot
What this listing says
Alexandria and Falls Church homeowners dealing with water damage or mold after flooding, backed by a franchise team that handles insurance coordination and offers 24/7 response.
Best for
- Alexandria, Falls Church, and Annandale homeowners who need water extraction and drying after pipe bursts or basement flooding.
- Property owners whose insurance company is involved, since multiple reviewers mention smooth claims coordination.
- Situations requiring pack-out and contents storage during restoration, which several reviewers specifically praise.
- Commercial property managers needing 24/7 emergency response across Northern Virginia.
About this company
PuroClean of Alexandria is a restoration franchise on S Pickett Street, owned by Phil Dhargyal. They handle water damage, mold remediation, fire and smoke restoration, and biohazard cleanup for residential and commercial properties across Alexandria, Springfield, Falls Church, and Annandale. They work directly with insurance companies and offer 24/7 emergency response.
Their mold page describes a three-step process: inspection with moisture meters and infrared cameras, containment with negative air pressure and HEPA filtration, then removal using EPA-registered disinfectants followed by HEPA vacuuming. They recommend independent clearance testing by a third-party industrial hygienist after remediation. They also mention their QuickDry System for water damage, which uses dehumidification and daily moisture monitoring. The website lists IICRC certification and EPA Lead-Safe certification.
Phil Dhargyal runs the operation with Tenzin Jigme as a field manager. The crew includes Carlos Ramirez, Giovanni, Isaac Garcia, Danny Carcamo, Vivian, Stephanie, and others. Multiple reviews mention the same names over the past two years, suggesting stable staffing.
4.9 stars across 159 Google reviews is unusually strong for a restoration company. The volume and consistency point to a well-managed operation, though the few recent negatives cluster around mold work specifically.
Services
Service area
Headquartered at 883 S Pickett St in Alexandria, VA. Their website lists service areas including Alexandria, Annandale, Baileys Crossroads, Lincolnia, Huntington, Kings Park, North Springfield, Ravensworth, Springfield, Woodburn, and Falls Church. They also claim to serve some parts of Washington, DC and Maryland, though the extent is not specified.
Review consensus
Fast emergency response is the most common theme. Multiple reviewers say the team arrived within 20-30 minutes of calling. Phil Dhargyal draws praise for clear estimates and communication with insurance companies. Tenzin Jigme is singled out for daily check-ins and explaining each step of the process. Carlos Ramirez gets repeated mentions for patience in answering questions and respect for property. Several reviewers note the team worked weekends and evenings without complaint. Repeat customers exist: Kristy Anderson used them twice, and sandy luebcke called them back for a second job.
2 found across 159 total reviews at 4.9★. (2 found across 159 total reviews at 4.9★) One detailed 1-star review from a tenant describes a mold remediation project where the crew missed visible mold on multiple occasions, the negative pressure barrier failed repeatedly, and the project manager was largely absent during the three-week job. Post-remediation testing detected Stachybotrys in two bedrooms. The owner responded that the industrial hygienist characterized it as slightly elevated levels requiring a courtesy cleaning, not a failed clearance. The other 1-star review has no text, and the owner could not locate the reviewer in their system.
The negative reviews both involve mold or specialty remediation work rather than the water damage jobs that make up the bulk of positive reviews. The detailed mold complaint suggests the field crew may operate with less oversight on mold-specific jobs than on water mitigation, where the response process is more standardized. The owner responds to 100% of negative reviews with personalized, detailed replies that address specific claims. The 3-star reviewer updated her review after PuroClean reached out to resolve the TV damage dispute, which suggests the company does engage with complaints when prompted.
Phil Dhargyal (owner — praised repeatedly for estimates, communication, and insurance coordination). Tenzin Jigme (field manager — praised for daily check-ins, clear explanations, calm demeanor). Carlos Ramirez (crew lead — praised for patience, quick estimates, property respect). Giovanni (crew lead — praised for assessment and teamwork). Isaac Garcia (crew — praised for pack-out work). Danny Carcamo (crew — praised for pack-out and soot cleanup). Vivian (coordinator — praised for handling logistics and building communication). Stephanie (field staff — praised for mold remediation and kindness). Sonny (crew — praised for pack-out work). Soepa (crew — praised for diligent work). Moses (crew — praised for friendliness and speed). Jampa (crew — praised for water damage work).
For water damage emergencies, this team has a strong track record of fast response and smooth insurance handling. Ask for Tenzin or Carlos as your point of contact. For mold work specifically, get an independent mold inspector to define the scope and insist on third-party clearance testing before signing off on the job.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. Ask whether they will accept a scope of work defined by an independent inspector, or insist on getting your own testing done separately.
- Two recent negative reviews describe incomplete mold cleanup that required follow-up visits. One reviewer reported Stachybotrys detected after a three-week remediation. The owner disputed the severity, saying the industrial hygienist recommended a courtesy cleaning rather than full re-remediation. Ask for post-remediation clearance testing by an independent third party before final payment.
- Their quote covers mitigation and demolition only. At least one reviewer expected the estimate to include reconstruction and was surprised it did not. Clarify upfront what is and is not included in the price.
- They claim service areas including parts of DC and Maryland. Their address is in Alexandria. Confirm response times for locations farther from their base.