Provider profile
RestorEAZE
Provider snapshot
What this listing says
Upper Valley homeowners in Windsor, Hartford, and the NH border towns who need burst-pipe water damage dried out fast by an independently owned crew that also handles any resulting mold work.
Best for
- Windsor, Hartford, and Upper Valley homeowners dealing with burst pipes or flooding who need same-day water extraction and drying.
- Property owners who dread the insurance claims process. Multiple reviewers say Crystal Moses handled all insurance paperwork and communication on their behalf.
- Commercial properties and multi-unit buildings that need fast response for water events affecting multiple units. Debra Basaldua and Renee Harvey both describe responsive commercial work.
- Homeowners with mold discovered after water damage who want one company to handle the full sequence from dryout through mold removal and structural repair.
About this company
RestorEAZE is an independently owned restoration company based in Windsor, Vermont, right off I-91 Exit 9. Owner Jeff Acker runs the operation with a named team that includes General Manager Tony Parizo, Customer Care Coordinator Crystal Moses, and Production Supervisor Vicky Menard. Their primary business is water damage restoration, with mold remediation and fire damage as related services. They also handle biohazard cleanup, crime scene cleanup, hoarding cleanup, and content salvage. They serve both residential and commercial properties across the Upper Valley region of Vermont and New Hampshire.
Their mold remediation page describes using HEPA filtration and containment barriers during mold removal, and they say they recommend third-party testing for mold analysis. That distinction matters: they acknowledge the value of independent testing even though they also do their own. For water damage, they describe a four-step process of extraction, moisture detection, sanitization, and structural restoration. Nothing on the website points to unusual equipment or proprietary methods, but the breadth of services under one roof (water, fire, mold, biohazard, content cleanup, hoarding) is wider than most small restoration companies offer.
Jeff Acker is listed as owner, and the company positions itself against national franchises by emphasizing local ownership. They have two locations referenced on the site: Windsor VT and White River Junction. They run their own internal training program called RestorEAZE University, which suggests investment in staff development. The IICRC logo appears on every page of their website.
A perfect 5.0 stars across 33 Google reviews is unusual for any service company. The review volume is modest, but the consistency is notable. Every single review with text describes fast response times, often during holidays, weekends, or late nights. Multiple reviewers specifically credit Crystal Moses for managing their insurance claims end-to-end.
Services
Service area
Headquartered in Windsor, Vermont, with a second location in White River Junction. They serve the Upper Valley region spanning both Vermont and New Hampshire. Specific towns listed on their website: Hanover NH, Lebanon NH, West Lebanon NH, Enfield NH, Lyme NH, Claremont NH, Norwich VT, White River Junction VT, Hartford VT, Windsor VT, Woodstock VT, and Thetford VT. Reviewers confirm work in Sunapee NH and Lebanon NH. Coverage stretches roughly 40 miles, so confirm response time for edge-of-area locations.
Review consensus
Crystal Moses is the most frequently named person across all reviews. Reviewers credit her with showing up personally at 9 PM with boots on (Nancy Howe), dispatching crews on Christmas Day (Marcus Gilbert), and managing entire insurance claims so customers only had to open the file (Applied Cabling Administration). Tony Parizo draws praise from multiple reviewers for daily communication and keeping homeowners informed during multi-day jobs (Scott O'Donnell, Clifford Albro). Jeff Acker is named for answering calls personally on Friday evenings and arriving Saturday morning (Applied Cabling Administration, Joel Gouin, Aaron Steen). Marissa and Caleb earned praise from Kelley Perron for post-fire cleanup work in Sunapee, NH. Liz, Jesse, and Vicky Menard were named together by Meg Doucette for ice and water damage demolition work. Tim Pillsbury described calling them three times for separate water events and getting consistent results each time. Fast emergency response is the dominant theme: multiple reviewers describe sub-2-hour arrival times on holidays and weekends.
0 found across 33 total reviews at 5.0★. No 1-star or negative reviews were found in the last 18 months. There is no complaint data to analyze for this period.
The review pattern is dominated by burst-pipe emergencies during Vermont and New Hampshire winters. At least ten reviews specifically mention frozen or burst pipes, and many describe holiday or weekend incidents. This suggests the company's reputation is built primarily on emergency water response rather than planned mold remediation work. Only two reviews (Steve Jones, Diane Walker) specifically mention mold remediation. The company's mold track record in reviews is thin compared to their water damage track record.
Crystal Moses (Customer Care Coordinator — praised repeatedly for insurance claim management, emergency dispatch, and personal responsiveness). Tony Parizo (General Manager — praised for daily updates, crew leadership, and efficient mold remediation). Jeff Acker (Owner — praised for personal availability, answering calls on evenings and weekends, on-site assessments). Vicky Menard (Production Supervisor — praised for demolition and water damage work by Meg Doucette; also left a 5-star review herself). Marissa (field lead — praised for post-fire cleanup by Kelley Perron). Caleb (field crew — praised alongside Marissa for fire cleanup). Liz (field crew — praised for ice and water damage work by Meg Doucette). Jesse (field crew — praised alongside Liz for water damage work).
Ask for Crystal Moses as your point of contact, especially if you need insurance claim help. For mold-specific work, get an independent mold assessment before authorizing their remediation, since they do both testing and removal. Their strongest track record is in emergency water damage response, not standalone mold jobs. If your situation starts with water and leads to mold, they are well-positioned to manage the full sequence.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that identifies mold has a financial incentive to find it. Their own website mentions recommending third-party testing, so ask them to follow through on that before authorizing remediation.
- Mold is not their core business. They are a water and fire restoration company that also does mold work. If you have a standalone mold situation with no water damage involved, a mold-focused firm may serve you better.
- A perfect 5.0-star rating with 33 reviews and zero negatives is statistically uncommon. It does not mean the company is flawless; it means the negative experiences either did not result in reviews or fell outside the 18-month window. Do not treat the rating as a guarantee.
- They claim to serve a broad area across both Vermont and New Hampshire. Their offices are in Windsor VT and White River Junction. Confirm response time to towns on the edges of their coverage area, particularly Claremont NH and Lyme NH.
- One reviewer (Vicky Menard) shares a name with a listed employee (Production Supervisor). That review contains no text, but it inflates the review count by one.