Provider profile
PuroClean Managed Services of Vermont
Provider snapshot
What this listing says
Vermont homeowners from Burlington to Middlebury dealing with flood-triggered mold or water damage who want a franchise-backed crew with 24/7 emergency response and reconstruction under one contract.
Best for
- Burlington-area homeowners facing basement flooding or pipe bursts who need same-day emergency extraction and drying, especially on weekends or holidays.
- Vermont property owners with mold growth from unresolved water damage who want one company to handle demolition of contaminated materials, remediation, and reconstruction.
- Commercial property managers in northern Vermont who need 24/7 emergency response for water, fire, or mold damage with insurance coordination.
- Landlords managing rental properties with mold complaints who need fast turnaround on assessment and cleanup to get tenants back in.
About this company
PuroClean Managed Services of Vermont is a PuroClean franchise based in Williston, VT, owned by Darrel Depot and Monica Chapman. They serve the greater Burlington area and a wide swath of northern and central Vermont, handling water damage, fire and smoke damage, mold removal, and reconstruction for both residential and commercial properties. Their Google category is water damage restoration, and the bulk of their 73 reviews describe flood and pipe-burst responses rather than standalone mold jobs.
What stands out is the breadth of in-house capability. They handle everything from emergency water extraction through structural demolition of mold-damaged materials, contents pack-out, deodorization, and reconstruction. Their mold page describes identifying both the mold and the moisture source that feeds it, with structural demolition of contaminated drywall, flooring, and ceiling materials when needed. They use thermal imaging, moisture meters, industrial dehumidifiers, and high-velocity air blowers. The website mentions HEPA air purifiers deployed after a kitchen fire.
Darrel Depot and Monica Chapman have operated this franchise for several years, with the website referencing two years of experience navigating Vermont's combined flooding and freezing seasons. Multiple reviewers describe same-day or within-hours response, including holidays and weekends. The team appears to rotate field technicians, with Vince Dattilio appearing most frequently in reviews as a lead technician.
4.8 stars across 73 reviews is a strong record. Only one negative review exists in the last 18 months, and the owner responded to it within two days. For a restoration company doing emergency and after-hours work, that complaint rate is unusually low.
Services
Service area
Based in Williston, VT, serving the greater Burlington area and a wide section of northern and central Vermont. The website lists specific service cities including Burlington, Montpelier, Middlebury, Barre, Essex Junction, Milton, Morrisville, Hyde Park, Bristol, Hinesburg, Jericho, and Marshfield, among others. That covers a radius of roughly 60 miles from Williston. Confirm response time for locations outside the Burlington-Williston corridor.
Review consensus
Vince Dattilio dominates the positive reviews. At least ten reviewers name him specifically for water damage jobs, praising his knowledge, clear explanations of the drying process, willingness to help with insurance paperwork, and follow-through on missed details. George drew praise for calm demeanor and clear communication during a basement flood. Anthony earned a mention for two weeks of meticulous damage documentation after a plumbing failure. Mike Jacobs was noted for explaining sewer cleanup procedures. Michelle and Michele (likely the same person) get credit for friendly, reassuring phone intake. Jonathan Kellogg and Jay Armstrong handled dryer vent cleanings and flagged code issues proactively. Multiple reviewers highlight same-day or within-hours response times, including weekends, holidays, and after-hours calls.
1 found across 73 total reviews at 4.8★. Michael Rosenberg left a 2-star review describing good cleaning work but a final bill roughly $800 (110%) above the verbal quote. The overages came from undisclosed after-hours base costs, additional after-hours fees for all services, equipment setup and teardown charges, equipment cleaning, PPE fees, and charges for cleaning beyond the floor. The reviewer noted that on-site workers proposed additional services without mentioning extra costs. The owner responded, stating that the operations manager had discussed after-hours pricing on the initial call and that exact pricing requires seeing the job. The owner acknowledged the need to better front-load cost details. This is a single complaint with a constructive owner response, not a pattern.
The review timeline shows a clear growth arc. Earlier reviews (2018-2021) are sparse but consistently positive, often mentioning Darrel directly. From mid-2022 through 2023, Vince Dattilio appears in nearly every review as the primary field contact, suggesting he became the lead technician. By 2024-2026, new names appear (George, Anthony, Robert, Pete) indicating the team has expanded. The single negative review involves after-hours pricing, which is a known friction point for restoration companies that do emergency work. The owner's response was personalized and acknowledged the issue rather than deflecting.
Vince Dattilio (lead technician — positive, named in 10+ reviews for water damage response, mold remediation, insurance help, and thoroughness). George (technician — positive, praised for calm flood response and clear communication). Anthony (technician — positive, two-week damage documentation after plumbing failure). Mike Jacobs (technician — positive, sewer drain cleanup). Robert (technician — positive, helpful and answered questions). Michelle/Michele (office staff — positive, friendly phone intake). William (technician — positive, flood cleanup). Pete (technician — positive, contaminant testing after fire). Kory (technician — positive, water damage). John (technician — positive, water damage). Austin (technician — positive, water damage response). Henry Moody (technician — positive, sprinkler leak cleanup). Matt (technician — positive, water damage). Hank (technician — positive, water damage). Jonathan Kellogg (technician — positive, dryer vent cleaning, flagged code issue). Jay Armstrong (technician — positive, dryer vent cleaning). Cory (technician — positive, air filtration). Darrel Depot (owner — positive, praised for direct involvement in early reviews). Monica Chapman (owner — positive, named in one review).
Ask for Vince if he is still on the crew. Before any work begins, request a written estimate that itemizes after-hours surcharges, equipment fees, and any potential add-on costs. The company responded constructively to the one pricing complaint and promised to improve upfront disclosure. For mold work specifically, get a separate mold test from an unaffiliated lab before agreeing to remediation.
Keep in mind
- They do both mold testing and mold remediation. The same company diagnosing your mold problem profits from fixing it. Get an independent mold assessment before committing to remediation work.
- The only negative review in the last 18 months describes a bill that came in $800 over the verbal quote due to after-hours surcharges, equipment fees, and cleaning add-ons that were not disclosed before work began. The owner acknowledged this and promised to improve upfront cost communication. Get a written estimate with a full fee breakdown before any work starts.
- Their claimed service area spans from Burlington to Middlebury to Montpelier to Hyde Park and beyond. That covers a large portion of Vermont. Confirm response time and crew availability for locations outside the Burlington-Williston corridor.
- This is a PuroClean franchise. The franchise model means national training and equipment standards, but your experience depends on the local team. Most reviewers praise the local crew, but staffing can change.