Provider profile
Disaster Recovery Inc.
Provider snapshot
What this listing says
Rutland County homeowners dealing with water damage or mold after frozen pipes, leaks, or flooding who want a locally owned restoration company with 24/7 emergency response.
Best for
- Rutland County homeowners needing mold remediation after water damage, frozen pipes, or basement moisture — especially those who want the same company handling water mitigation and mold work.
- Property owners in the Killington, Woodstock, or Ludlow corridor dealing with seasonal damage to vacation homes or ski cabins.
- Anyone who wants an owner-operated company where the person doing the assessment is making the decisions on scope.
About this company
Disaster Recovery Inc. is a restoration company based in Pittsford, Vermont, serving Rutland County and surrounding areas since 2009. They're primarily a water and fire damage outfit that also handles mold remediation, sewage cleanup, and biohazard work. Owner Craig Pelkey is directly involved in most jobs, from initial assessment through completion.
Their mold work follows a structured process: containment setup, HEPA filtration, antimicrobial treatment, and dehumidification. They offer two approaches depending on the situation — full material removal when contamination runs deep, or contained non-invasive remediation with 3-5 days of drying when materials can be saved. They also handle demolition, HVAC duct cleaning, and cellulose insulation removal, which means they can manage the full chain from tearout through drying without subcontracting.
Services
Service area
Headquartered in Pittsford, Vermont. Serves Rutland County and surrounding areas including Rutland, Killington, Brandon, Middlebury, Woodstock, and Ludlow. The service area extends well beyond Rutland County into Addison and Windsor County towns, which is a broad range for a small team.
Review consensus
Craig Pelkey is named in at least 8 reviews and draws consistent praise for fast response, honest assessments, and willingness to recommend against unnecessary work. Multiple reviewers specifically note that he told them what they did not need — Lynn D. Pratt said he did not try to sell unneeded services, and Jim M noted Craig felt a repair was manageable without full remediation. Emily is praised by Jeff M for being reassuring and capable, and by K & S Mc alongside Dillan for quick repair work. Reviewers frequently mention same-day or next-day response, even on weekends.
0 found across 19 total reviews at 5.0★. No 1-star reviews found. No negative reviews of any kind exist in the last 18 months across 19 total reviews at 5.0 stars.
This is an owner-operator model where Craig Pelkey personally handles most assessments and stays involved through completion. That pattern drives the consistently positive feedback — customers are dealing with a decision-maker, not a rotating crew. The risk is scalability: if they are handling multiple emergencies at once, response times could slip. Several reviews mention Craig coming out on short notice or on weekends, which suggests a small team stretching to maintain availability.
Craig Pelkey (owner — praised across 8+ reviews for honest assessments, fast response, and hands-on involvement). Emily (crew member — praised by Jeff M for professionalism and by K & S Mc for quick repair work). Dillan (crew member — praised by K & S Mc for quick repair work).
A small, owner-run operation with a flawless review record. Ask for Craig directly — he is clearly the person who drives the quality here. Since they do not do mold testing, line up a separate inspector before calling them for remediation work.
Keep in mind
- They handle remediation but not mold testing or inspection. You will need a separate company for pre- and post-remediation air sampling or mold assessment.
- With 19 reviews, the 5.0 rating is based on a small sample. That is a genuinely strong signal, but a larger review count would give more confidence.
- Their service area spans from Middlebury to Ludlow. If you are on the far edges of that range, confirm response times before assuming same-day availability.