Provider profile
ServiceMaster Restoration Services - Williston
Provider snapshot
What this listing says
Vermont homeowners and businesses across the Burlington-Williston corridor dealing with water damage from frozen pipes, flooding, or sewer backups who want a national franchise with a locally staffed crew that handles cleanup through reconstruction.
Best for
- Burlington and Williston homeowners dealing with burst pipes, basement flooding, or sewer backups who need same-day water extraction and drying.
- Vermont commercial property managers who want a franchise backed by national insurance relationships and pre-loss planning services.
- Homeowners needing contents packout and restoration after water or fire damage, including cleaning of porcelain, metal, and fabric items.
- Buyers who want a single company to handle damage mitigation and pass the rebuild to an affiliated construction partner (Elite Construction).
About this company
ServiceMaster Restoration Services - Williston is a franchise location of the national ServiceMaster Restore brand, based at 54 Echo Place in Williston, VT. They serve residential and commercial customers across nearly all of Vermont for water damage, fire and smoke damage, mold, storm damage, odor removal, and contents restoration. The franchise brand has operated for over 65 years nationally, though the Williston location's specific tenure is not stated on the website. Their Google category is water damage restoration, and the bulk of their reviews involve water damage work, not mold-specific jobs.
Nothing about their mold approach stands out from a standard restoration company. The website describes inspection, containment, removal of affected materials, and air filtration, which is the baseline for any ServiceMaster franchise. They do mention moisture detection with meters, structural drying with dehumidifiers and blowers, and coordination with Elite Construction for rebuild work. The commercial mold page describes containment and air filtration during remediation. They also offer carpet cleaning, trauma cleanup, vandalism cleanup, and COVID-19 disinfection for commercial properties.
The team page lists three National Account Managers (Marisa Sagil, Boris Erlikh, Andy Dobbs) who focus on large commercial and insurance accounts. Marisa Sagil holds WRT and ASD credentials and works within IICRC and RIA standards. Boris Erlikh has supported mitigation across 200 million square feet of commercial property since 2009. The field crew named in reviews includes Rob Ruby, Skylar, Ken, Camden, Brent, Scott, Garrett, Chuck, and Jamie Phillips in the office.
The 4.7-star Google rating across 31 reviews is solid. Every single review is 5 stars with zero negatives in the last 18 months. That is a clean record, but the sample size is small and lacks any complaint data to evaluate how the company handles problems.
Services
Service area
Based at 54 Echo Place in Williston, VT, serving the Burlington metro area and claiming coverage across nearly all of Vermont, from Lake Champlain to the Connecticut River. The website lists service areas including Adamant, Albany, Alburgh, and Ascutney among others. Given that this is a single franchise location, response times for southern Vermont or the Northeast Kingdom may differ from the Burlington corridor.
Review consensus
Rob Ruby is the most frequently named staff member, appearing in at least 10 reviews. Customers praise him for fast communication, same-day site visits, taking photos and explaining the scope of work, and handling losses with care. Skylar appears in four reviews alongside Rob for field work. Ken is named as a supervisor who follows up to confirm satisfaction. Camden drew praise for a multi-day sewer cleanup job. Brent was named twice for frozen pipe response in February 2025. Jamie Phillips in the office was called out for answering questions quickly. Chuck was praised for efficiency during an August 2025 job. Mark Genest named Rob, Scott, and Garrett as a crew with strong communication. Multiple reviewers note same-day or next-business-day starts, daily check-ins, and clean work areas. A G described the crew sealing off the work area with plastic and floor protection during an attic leak repair.
0 found across 31 total reviews at 4.7★. No negative reviews (3 stars or below) exist in the last 18 months. Across all 31 reviews, every single one is 5 stars. There is no complaint data to analyze.
Several reviewers appear to be connected. Ken Goers left two reviews (one from a zero-review account, one from a 36-review Local Guide account). Meghan Redwood also left two reviews on the same day from two different accounts (one with 3 reviews, one with 22 reviews as a Local Guide). Sonny Goers and Ken Goers share a surname and both reviewed in October 2025. Sonnyboi Spotify also reviewed on the same day as Sonny Goers. These clusters do not confirm fake reviews, but the pattern is worth noting for a 31-review profile. Several reviewers from 2021-2022 reference the company as "Elite" or "Elite Construction," suggesting the business may have rebranded or the Google listing merged with a related construction entity.
Rob Ruby (field lead / project manager — positive, named in 10+ reviews for communication, same-day response, and careful handling of losses). Skylar (field technician — positive, named in 4 reviews for water damage and sewer cleanup work). Ken (supervisor — positive, named in 3 reviews for follow-up calls and team leadership). Camden (field technician — positive, named for multi-day sewer cleanup). Brent (field technician — positive, named twice for frozen pipe mitigation). Jamie Phillips (office staff — positive, named for fast answers and follow-through). Chuck (field technician — positive, named for efficient crew work). Scott (field technician — positive, named with Rob and Garrett for a December 2025 job). Garrett (field technician — positive, named for finishing touches and customer service). Armando (field technician — positive, named for empathy and kindness). Chip (field technician — positive, named in 2021-2022 reviews for reconstruction work under Elite Construction). Jeremy (field technician — positive, named in 2021-2022 reviews for responsive communication). Francis (field technician — positive, named in 2021-2022 reviews for construction work). Hank (field technician — positive, named in a 2022 review for rebuild project). Charlie (field technician — positive, named in a June 2026 review). Cam (field technician — positive, named in a June 2026 review).
Ask for Rob Ruby by name. He runs most jobs and reviewers consistently praise his communication and responsiveness. This team handles water damage well based on what reviewers describe. For mold work specifically, there is almost no review data to evaluate. Get an independent mold test before agreeing to remediation since they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. The company finding your mold problem is the same one billing to fix it. Get a separate mold assessment from an independent inspector before committing to remediation.
- The website claims their territory reaches across almost the entire state of Vermont. That is a massive geographic area. Confirm crew availability and realistic response time for locations far from Williston before booking.
- 31 reviews with zero negatives is a clean record but an extremely thin dataset. There is no complaint data to show how this company handles disputes, delays, or quality issues.
- This is a franchise operation. Service quality depends on the local franchise owner and crew, not the national brand. The national team page features California-based account managers who handle large commercial accounts, not your residential water damage call in Vermont.
- Reviews skew heavily toward water damage work. Only one review even tangentially references mold. If you need mold-specific work, ask for references from past mold remediation jobs.