Provider profile
Five Point Restoration
Provider snapshot
What this listing says
Salt Lake Valley homeowners who want one company to handle water or mold damage from emergency response through full rebuild, with direct insurance billing.
Best for
- Salt Lake Valley homeowners dealing with water damage who want emergency response, drying, and full rebuild handled by one company.
- Insurance claim situations where you want a contractor who bills your carrier directly and coordinates with your adjuster — multiple reviewers confirm smooth insurance handling.
- Homeowners who need mold remediation tied to a water damage event, where the source fix and structural repair happen under the same scope of work.
- Condo and townhome owners dealing with water damage from neighboring units — several reviews describe multi-unit flooding scenarios Five Point handled.
- Anyone who values speed — reviews consistently mention same-day or next-day response and crews that work long hours to finish quickly.
About this company
Five Point Restoration operates out of West Jordan, Utah, and handles water, fire, mold, and storm damage across the Salt Lake Valley and surrounding counties. Mold is one part of a broader restoration operation — they do the testing, the removal, and the rebuild afterward. That means you deal with one company from start to finish, but it also means the same company telling you whether you have a mold problem is the one that gets paid to fix it.
What sets them apart from most restoration companies is their "Speedee System" — separate teams for mitigation and repair rather than one generalist crew doing everything. The mitigation team handles extraction, drying, and containment. A different repair team handles drywall, flooring, painting, and carpentry. Their mold process uses containment, negative air, HEPA air scrubbers, and antimicrobial treatment, followed by post-remediation air testing. They hold IICRC certifications in Water Restoration (WRT), Applied Structural Drying (ASD), and Fire & Smoke (FRST).
The company has been operating since 2005 — roughly 20 years. They bill insurance carriers directly, work with all major carriers including State Farm, Allstate, USAA, and Farmers, and claim most homeowners only pay their deductible. Several reviewers specifically mention being referred by their insurance company.
At 4.7 stars across 317 Google reviews, the rating is strong. Only one review at 3 stars or below appeared in the last 18 months, and the owner responded to it — though the response said they had no record of the reviewer as a customer.
Services
Service area
Five Point Restoration is headquartered in West Jordan, Utah. They list over 40 cities across Salt Lake, Utah, Davis, and Weber counties, including Salt Lake City, Sandy, Draper, Murray, Provo, Orem, Lehi, Bountiful, Layton, and Clearfield. That is a very large geographic footprint from a single office — response times on the edges of this area will likely be longer than in the Salt Lake Valley core.
Review consensus
Chris draws the most frequent praise — reviewers mention him by name across at least eight reviews for communication, thoroughness, and willingness to stay late for insurance meetings. Ombo and Boomka are the most-named repair team leads, praised for fast turnarounds, clean work, and matching existing finishes (paint, flooring, texture). Alex gets credit for working directly with insurance companies and taking extra precautions. Parker and his mitigation crew are called out for being quick, respectful, and meticulous. Multiple reviewers say the finished result looks "like nothing ever happened." Several note that Five Point was referred by their insurance company, and they retained the company for the rebuild phase by choice.
1 found across 317 total reviews at 4.7★. The single recent complaint describes poor communication — slow, unclear, and dismissive — along with a lack of accountability and failure to follow through on promises. The reviewer says the company shifted blame or deflected when pressed. The owner responded saying they have no record of performing work for this person and asked them to call in. Without more detail, it is impossible to determine whether this was a legitimate experience or a misattributed review.
The split-team model (Speedee System) shows up clearly in reviews — people name their mitigation lead and their repair lead separately, and praise tends to follow specific crews rather than the company as a whole. This is a structural feature: your experience depends heavily on which crew you get. The company responds to negative reviews, but the one recent response followed a "we can't find you in our records" pattern rather than engaging with the specific complaints.
Chris (mitigation lead — praised repeatedly for communication, thoroughness, and going above expectations). Ombo (repair team lead — praised for floor and drywall work, customer service, and professionalism). Boomka/Bumka (project manager/repair lead — praised for fast turnarounds and responsiveness). Alex (mitigation — praised for insurance coordination and communication). Parker (mitigation — praised for being quick, respectful, and meticulous). Muugii/Mugi (repair crew — praised for drywall, painting, and floor installation). Matt (repair — praised for hard work and communication). Freddie (repair — praised as great to work with). Dave (crew lead — praised for quick response). Boyd and Sean (mitigation crew — praised for thoroughness). Buye (repair crew — praised alongside Ombo). Bagi (repair — praised for craftsmanship alongside Pugi). T.J. (structural work — praised for beam repair). Baylor (mitigation — praised for efficiency and insurance coordination).
With 317 reviews and only one negative in the last 18 months, Five Point has an unusually clean recent track record. Ask for Chris if you want strong communication during mitigation, or Ombo or Boomka for the rebuild phase. Get an independent mold test before agreeing to their remediation scope — they test and remediate, and that conflict deserves a second opinion.
Keep in mind
- Five Point does both mold testing and mold remediation. The same company that determines whether you have a mold problem profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- Their service area claim is extremely broad — they list over 40 cities across Salt Lake, Utah, Davis, and Weber counties. Response times will vary depending on how far you are from their West Jordan office.
- Mold remediation is a secondary service here. This is primarily a water and fire damage restoration company. If you have a standalone mold problem unrelated to a recent water event, a mold-focused company may be a better fit.
- One recent 1-star reviewer described poor communication and lack of follow-through. The owner responded saying they had no record of this person as a customer, so the details are unclear.