Provider profile
Certified Disaster Services (Formerly Complete Restoration of Salt Lake)
Provider snapshot
What this listing says
West Jordan and Wasatch Front homeowners dealing with water damage or mold that followed a plumbing failure, where you want one independently owned company to handle mitigation through full rebuild.
Best for
- Homeowners along the Wasatch Front from Logan to Springville who need water damage mitigation and full rebuild handled by one company.
- Property owners who discover mold after a plumbing leak and want testing, removal, and reconstruction under a single contract.
- Insurance-claim situations where you want a restoration company that bills your carrier directly and coordinates the scope of loss with your adjuster.
- Commercial property managers in Salt Lake, Utah, Davis, or Tooele counties who need 24/7 emergency response for water or storm damage.
- Homeowners dealing with fire and smoke damage who need contents cleaning, deodorization, and structural rebuild from one crew.
About this company
Certified Disaster Services is a full-service restoration company based in West Jordan, Utah, with a second office in Ogden. They call themselves Utah's largest independently owned restoration company, and their backstory backs that up: Glenn Williams started the original Certified Disaster Services in 1982, Complete Restoration of Salt Lake launched in 2005, and the two merged under current owner Jared Horton. That gives them over 40 years of combined history in the Wasatch Front market.
What stands out here is the scope of work they keep in-house. They handle mold testing, remediation, water extraction, drying, demolition, drywall, paint, flooring, and even contents cleaning at their own facility. Their mold process includes containment with negative air pressure, air quality testing before and after remediation, and antimicrobial treatments. On the fire side, they mention using a hydroxyl generator for odor removal. The team page lists owner Jared Horton, a general manager (Brandon), a production manager (Jake), a contents manager (Amanda), and about ten estimators and team leads. Many team members have been together for over 10 years according to the company.
Their IICRC-trained technicians work across water, fire, mold, and storm damage. They serve both residential and commercial properties and bill insurance companies directly.
4.8 stars across 167 Google reviews is strong, especially for a restoration company where high-stress situations tend to generate complaints. Zero negative reviews in the past 18 months is unusual for a company this size.
Services
Service area
Headquartered in West Jordan, Utah, with a second office in Ogden. They serve Salt Lake County, Utah County, Davis County, and Tooele County, and claim coverage across 11 counties from Logan to Springville along the Wasatch Front.
Review consensus
Cayson (also spelled Cason/Caysen) appears in at least seven reviews and draws consistent praise for communication, problem-solving, and a calm demeanor. Jacob is praised across multiple reviews for managing complex projects involving mold and water damage, including handling two simultaneous insurance claims. Rhett gets repeat mentions for flooring work and attention to detail. Jesus is singled out for keeping homeowners informed and working efficiently, including accommodating a 95-year-old homeowner. Brayan Flores is named by multiple reviewers for coordinating repairs and working around homeowner schedules. Several reviewers note that this is a company they have used more than once, which is a strong signal. Insurance agents and companies refer work to them, and reviewers confirm smooth insurance coordination.
0 found across 167 total reviews at 4.8★. No recent negative reviews to analyze. The company has zero 1-star or low-star reviews in the last 18 months across 167 total reviews at 4.8 stars.
The review pattern here is notably clean. Multiple reviewers are repeat customers who returned after a second disaster, which is rare in restoration. Several reviews from July 2025 mention Cayson, and while a cluster of same-date reviews can sometimes indicate solicitation, many of those reviewers are established Local Guides with dozens of reviews. The company also appears to receive referrals from insurance companies, which suggests a working relationship with carriers in the Salt Lake market.
Cayson/Cason/Caysen (estimator/team lead — strongly positive across 7+ reviews). Jacob (estimator/team lead — positive, praised for communication on complex projects). Rhett (team member — positive, praised for flooring and detail). Jesus (estimator/team lead — positive, praised for communication and efficiency). Brayan Flores (team member — positive, praised for scheduling flexibility and coordination). Andrew (technician — positive). Zane (technician — positive). Tyler (technician — positive). Riley (technician — positive). Braden (estimator/team lead — positive). Ricardo (estimator/team lead — positive). Rickie/Ricky (demo crew — positive). Kyle (team member — positive, praised for calm demeanor). Kurt (estimator — positive, noted for helpfulness on a no-charge visit). Scott Berber (crew lead — positive). Jeff (crew member — positive). Luis (crew member — positive). Branden (team member — positive).
This company has an unusually clean review record for a restoration outfit. If you hire them, ask for Cayson, Jacob, or Jesus by name based on the volume of positive mentions. Because they handle both mold testing and remediation, get an independent air quality test to confirm the scope before signing off on their remediation plan.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest because the company assessing whether you have a problem is the same one that profits from fixing it. Consider getting an independent mold test before or after their work.
- Their service area claim is broad: 11 counties from Logan to Springville. If you are near the edges of that range, confirm response times and whether your location gets the same crew or a subcontractor.
- This is a restoration company, not a mold-only specialist. Mold remediation is one of four service lines alongside water, fire, and storm damage. Their mold process may be less specialized than a company that does nothing else.
- The website lists a different phone number on nearly every page. Make sure you are calling the main line at 801-396-9805 or the number given to you directly.