Provider profile
SERVPRO of Ogden
Provider snapshot
What this listing says
Weber County homeowners dealing with mold after water damage who want a single contractor to handle mitigation, remediation, and reconstruction under one roof.
Best for
- Ogden-area homeowners who discover mold after a basement flood or roof leak and want one company to handle water mitigation, mold removal, and repairs
- Commercial property managers in Weber County who need fast-response mold and water damage work with insurance coordination
- Homeowners who want reconstruction included — this crew does drywall, painting, carpet, and flooring in-house rather than subbing it out
- Anyone dealing with mold from ice dams or snowmelt intrusion, a scenario the Ogden franchise specifically addresses
About this company
SERVPRO of Ogden is a restoration franchise based in West Haven, Utah, serving Weber County. They handle water damage, fire damage, mold remediation, storm cleanup, and reconstruction. Mold work follows the typical SERVPRO process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of affected materials, then rebuild. They do not do mold testing — you will need a separate inspector for that.
What stands out here is the breadth of in-house capability. They handle the full cycle from emergency water extraction through drywall replacement, painting, and flooring. That means one contractor manages the project from the moment you call through the final walkthrough. Their mold page specifically references ice dam and snowmelt scenarios common in the Ogden area, which tracks with the climate.
The franchise claims 25 years serving the Ogden area. They accept all insurance and say they coordinate directly with adjusters. The office runs 24/7 with weekend and holiday response, and multiple reviewers confirm same-day or next-day arrivals.
4.8 stars across 124 Google reviews is a strong number, especially with zero negative reviews in the last 18 months. That volume over that timeframe with no recent complaints is uncommon for a restoration company.
Services
Service area
Headquartered in West Haven, Utah. Serves Ogden, North Ogden, South Ogden, Roy, Uintah, Liberty, Huntsville, Eden, Wolfcreek, Washington Terrace, Riverdale, Hooper, and Marriott-Slaterville — all within Weber County. The service area is geographically concentrated and reasonable for a single franchise location.
Review consensus
Francisco (also called Cisco) appears in at least five reviews and draws consistent praise for fast response, clear explanations, and calming demeanor during stressful situations. Preston Smith gets named in six reviews spanning 2022-2026 for reconstruction quality and communication. Sam appears in three recent reviews for coordinating work even when homeowners were unavailable. George, Brett, and Blake are praised for reconstruction craftsmanship. Multiple reviewers highlight same-day or within-the-hour response times, especially on weekends and holidays. Several note the crew walked them through the process step by step.
0 found across 124 total reviews at 4.8★. No recent negative reviews to analyze. The only complaints in the visible review set are mild: one 4-star reviewer from 2020 said the company needed to be more upfront about costs, and one 4-star reviewer from 2021 reported bathtub damage during restoration that the company later corrected after the manager reached out.
The review pattern shows a franchise with strong field staff and high continuity. Francisco and Preston appear across multiple years, suggesting low turnover in key positions. The 2021 reviewer who reported damage noted that the manager proactively reached out and resolved the issue, which signals active complaint management. The edited 5-star review from Dylan With Life (a Local Guide with 183 reviews) originally complained about a $500 bill but updated after Amy from the office called and reached a resolution — another signal that the office follows up on complaints.
Francisco/Cisco (project manager/mitigation — positive across 5+ reviews). Preston Smith (reconstruction lead — positive across 6 reviews). Sam (technician/coordinator — positive across 3 reviews). George (water damage crew — positive). Brett/Bret (contractor/reconstruction — positive across 3 reviews). Blake (reconstruction — positive across 2 reviews). Amy (office — positive, resolved billing complaint). John Malone (mitigation — positive across 4 reviews). Josh (mitigation — positive). David Blanton (project manager — positive across 2 reviews). Scott Tucker (team lead — positive across 2 reviews). Mona Lisa (office — positive). Emily (office — positive). Rory (technician — positive across 2 reviews). Isaac/Issac (technician — positive across 2 reviews). Johnny (technician — positive). Heather (office/coordinator — positive). Mike (mitigation lead — positive across 3 reviews). Ruben (repairs — positive). Chris (supervisor — positive). Mendon (technician — positive). Quentin (technician — positive). Tyler (technician — positive). Christian (technician — positive).
This is a well-staffed franchise with unusually consistent reviews. Ask for Francisco or Preston by name if your project involves both water damage and mold — they appear most frequently and handle the full mitigation-to-rebuild sequence. Get a written cost estimate before work starts, since the one pricing complaint in the review set was about unexpected charges.
Keep in mind
- SERVPRO of Ogden does not do mold testing or inspection. You will need a separate company to test before and after remediation. This is actually a good thing — it avoids the conflict of interest where the same company diagnoses and treats the problem.
- This is a franchise, not an independent operation. The national SERVPRO brand sets the processes and training, but each location is independently owned and operated. Quality can vary between franchises.
- One older 4-star review flagged surprise costs and a lack of upfront pricing transparency. Ask for a written estimate before work begins.
- Their service area lists 10+ cities across Weber County. Confirm response time to your specific location before booking.