Provider profile
911 Restoration of Southern Utah
Provider snapshot
What this listing says
St. George homeowners dealing with water damage or mold after a leak who want a physician-owned franchise that promises 45-minute response and handles insurance claims directly.
Best for
- St. George and Washington County homeowners who need water damage or mold work handled alongside insurance claims.
- Buyers who want a restoration company with a health-focused approach, given the physician ownership and emphasis on air quality and contamination.
- After-hours and weekend emergencies in the St. George area, based on multiple reviews mentioning late-night and holiday responses.
- Commercial property managers in Southern Utah who need fast-turnaround sewage or water damage restoration to minimize tenant downtime.
About this company
911 Restoration of Southern Utah is a franchise location based in St. George, owned by a physician. That is unusual in restoration. The owner's background in medicine shapes how the company frames its work: their About page emphasizes contamination risks, airborne particulates, and indoor air quality rather than just property repair. They operate out of a suite at 1325 S 320 E and serve a wide swath of Southern Utah.
The mold side of the business includes a free visual inspection, HEPA filtration, and dehumidification. They also do water damage, fire and smoke damage, sewage cleanup, sanitization, and commercial restoration. Their website mentions containment and moisture detection as part of the mold process. Nothing about their equipment or methods stands out as unusual for a 911 Restoration franchise, but the physician-ownership angle and the health-focused framing are genuinely distinctive for this market.
911 Restoration is a national franchise system. This location launched from a personal experience: the owner's kitchen flooded from a failed dishwasher supply line, and the resulting six-month insurance-directed restoration process was bad enough to motivate opening a competing business. The franchise's "Fresh Start" branding is visible throughout the site.
A perfect 5.0 rating across 108 Google reviews is rare for any restoration company. The volume is not massive, but the consistency is striking. Reviews span from mid-2024 through mid-2026 with no visible dip. That said, 108 reviews is still a relatively young review profile for drawing firm conclusions.
Services
Service area
Headquartered in St. George, Utah. Lists service areas across Washington County (St. George, Washington, Santa Clara, Hurricane, Ivins, Springdale), Iron County (Cedar City, Parowan, Newcastle), Kane County (Kanab), Beaver County (Beaver), Piute County, and Mesquite, Nevada. That is a wide geographic footprint from a single office. The 45-minute response time is realistic for Washington County but questionable for Cedar City, Kanab, or Beaver.
Review consensus
Carter is by far the most-mentioned name, appearing in roughly half of all reviews. Reviewers describe him as honest, fast to respond, and willing to talk people through the insurance process. Multiple people specifically note that Carter gave fair assessments and did not push unnecessary work. Dylan is the second most-named team member, praised for hands-on water damage and mold work alongside Carter. Quentin gets a mention for giving good direction on one job. Recurring themes: fast after-hours response (including 10pm arrivals, holiday calls, and Father's Day service), clear communication throughout multi-day projects, fair pricing, and willingness to coordinate with insurance adjusters. Several reviewers mention the company moved furniture, handled subcontractors, and managed the full process from demo through rebuild.
0 found across 108 total reviews at 5.0★. No negative reviews to analyze. The 18-month window contains zero complaints at 3 stars or below.
The review profile is unusually clean. 108 reviews, all 5 stars, no negatives in the recency window. This is rare for any service business, especially restoration where insurance disputes and timeline frustrations are common. One possible explanation: this is a relatively young operation with an owner who is personally involved in most jobs (Carter appears to be on-site for a large share of projects). That level of owner involvement tends to produce high satisfaction but does not always scale.
Carter (owner/operator — overwhelmingly positive, praised for honesty, fast response, insurance guidance, and hands-on involvement). Dylan (field crew — positive, praised for helpfulness and knowledge during water and mold jobs). Quentin (field crew — positive, mentioned once for giving good directions and being supportive). Carter's Dad (unnamed — positive, mentioned once for showing up on Father's Day to help with a flood).
Ask for Carter directly. He runs most jobs and reviewers consistently highlight his honesty and willingness to steer people away from unnecessary work. If your project is outside St. George proper, confirm the timeline and whether Carter or another crew member will handle it. With no complaint history to reference, the main risk is that you are trusting a franchise operation with a short track record that has not yet been tested by adversity.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The same company that tells you how bad your mold problem is also profits from fixing it. Get a separate mold test from an independent inspector before committing to remediation.
- Their claimed service area is enormous: Washington, Iron, Kane, Beaver, and Piute counties in Utah, plus Mesquite NV and the Arizona Strip. From their St. George office, Cedar City is 60 miles, Kanab is 75 miles, and Beaver is 100+ miles. Ask about response times and crew availability for locations outside Washington County.
- This is a franchise of the national 911 Restoration brand, not an independent local company. Franchise operations can vary in quality between locations, and corporate branding can mask local staffing changes.
- With a perfect 5.0 across 108 reviews and zero recent negatives, there is no complaint data to evaluate. A spotless record is good, but it also means you cannot see how they handle problems when things go wrong.