Provider profile
Quality Restoration
Provider snapshot
What this listing says
Utah County homeowners dealing with water damage who want a single company to handle extraction, drying, mold cleanup, and reconstruction under one roof with 24/7 dispatching.
Best for
- Utah County homeowners who need water damage extraction, drying, and mold cleanup from a single local company with 24/7 dispatching.
- Homeowners with insurance claims who want a restoration company that handles adjuster coordination and documentation.
- Property managers across Utah County and Salt Lake County who need a recurring restoration vendor with a large field crew.
- Anyone dealing with mold after a water event who wants containment, HEPA filtration, and structural rebuild handled by one team.
About this company
Quality Restoration is a locally owned restoration company based in Springville, Utah, that handles water damage, fire and smoke damage, and mold remediation across Utah County, Salt Lake County, and Wasatch County. They've been doing this since 2001 and keep an in-house crew for both mitigation and reconstruction, so the same company that tears out your wet drywall can also rebuild it.
What sets them apart from most mold remediation outfits in the area is that they do the full cycle in-house: inspection, containment, HEPA filtration, antimicrobial treatment, drying, and structural repairs. They use moisture meters and thermal imaging to find hidden water. Their mold page notes they don't perform lab testing but will refer you to a third-party provider. They also offer CE classes, which is unusual for a restoration company and suggests they're plugged into the local contractor community.
They've operated under the same local ownership since 2001 and have won Best of Utah Valley eight years running (2018-2025). They back their work with a 5-year workmanship guarantee. They're IICRC-credentialed and EPA Lead-Safe certified, and they partner with property management firms like Kasteel Property Management.
4.9 stars across 525 Google reviews is an exceptional rating at that volume. Most restoration companies struggle to stay above 4.5 because insurance-driven jobs breed frustration. The sheer number of reviewers who name specific technicians by name suggests the field crews are a genuine strength, even if the office side has drawn some complaints.
Services
Service area
Quality Restoration is headquartered in Springville, Utah. They serve Utah County (Provo, Orem, Lehi, Spanish Fork, Mapleton, Payson, and surrounding cities), Salt Lake County (Salt Lake City, Sandy, West Jordan, South Jordan, and surrounding cities), and Wasatch County (Heber City, Midway). Their website also references Summit County, though no specific city pages exist for that area. The 60-minute response claim carries an 'area restrictions apply' note.
Review consensus
Amir is the most frequently named technician, appearing in dozens of positive reviews for fast response, clear communication, and willingness to work late hours. Noe (sometimes spelled Noel) and Pablo form a frequently paired team that reviewers praise for protecting floors and furniture with plastic sheeting and blankets. Jose gets consistent mentions for politeness and thoroughness. Levi draws praise for quick initial evaluations and same-day arrivals. Gustavo is noted for marathon work sessions. Lisa in the office gets a callout for clear communication. Reviewers repeatedly mention same-day response, crews arriving within an hour, and workers who explain what they're doing as they go.
3 found across 525 total reviews at 4.9★. One reviewer (Raleigh Gowans, Feb 2026) described a months-long water damage project where Quality demanded payment before insurance had paid out, then delayed scheduling after receiving funds. The reviewer names Ben as the primary contact and says general manager Chuck was dismissive and made inappropriate comments referencing the reviewer's former employer. The reviewer also says Nate Brinkerhoff stopped responding. A second reviewer (Jen Larsen, Jul 2025) called out specific billing items she considered dishonest, including $1,000 for a containment setup she described as plastic hung with duct tape, and $70 to reinstall a baseboard that took under a minute. She says the company refused to provide an itemized bill. A third reviewer (tyler murray, Feb 2025) described a worker who spoke no English, broke a doorway, refused to take responsibility, and left demolition debris on the front lawn.
All three complaints come from insurance-referred jobs, which is Quality's primary channel. The pattern is not about field crew quality (the hundreds of positive reviews confirm the technicians do good work) but about what happens after initial mitigation: billing transparency, reconstruction scheduling, and management responsiveness when projects stretch beyond the emergency phase. The 0% owner response rate on recent negatives reinforces this gap. Ben appears in both a positive and a negative review, suggesting mixed experiences depending on project complexity.
Amir (technician/crew lead — overwhelmingly positive, most-mentioned employee). Noe/Noel (technician — consistently positive, frequently paired with Pablo and Jose). Pablo (technician — consistently positive). Jose (technician — consistently positive). Levi (technician/estimator — positive, praised for fast evaluations). Gustavo (technician — positive, noted for long work sessions). Christian (technician — positive). Gabriel (technician — positive). Manny/Manuel (technician — positive). Bryan (technician — positive). Spencer (technician — positive). Alex (technician — positive). Juan (technician — positive). Ryan (technician — positive). Wilmer (technician — positive). Lisa (office/secretary — positive). Ben (project contact — mixed, positive in one review, central to a negative billing/scheduling complaint). Chuck (general manager — negative, described as dismissive). Nate Brinkerhoff (management — negative, described as unresponsive).
Ask for Amir, Noe, or Pablo on the field crew side and you'll likely get the fast, communicative service that 520+ reviewers describe. The risk is on the back end: get your scope, timeline, and payment terms in writing before any demolition starts, especially on insurance jobs. If the project is straightforward mitigation (water extraction and drying), this company's track record is strong. If it's a multi-phase reconstruction, pin down who your project contact will be and how billing will work before you commit.
Keep in mind
- Quality Restoration does both mold inspection and mold remediation. That creates a financial incentive to find problems and then sell you the fix. Consider getting an independent mold assessment before committing to their remediation scope.
- Three recent 1-star reviews describe billing disputes, including charges for work customers say wasn't performed and demands for payment before work was completed. Get a written scope and payment schedule before any demo begins.
- The owner has not responded to any of the recent negative reviews. If something goes wrong, you may not get proactive follow-up from management.
- They claim service across four counties (Utah, Salt Lake, Wasatch, Summit) from a single Springville office. The 60-minute response promise notes 'area restrictions apply,' so confirm response time for locations far from Springville.
- They don't perform lab-based mold testing. If you need air quality samples or post-remediation clearance testing, you'll need a separate company.