Provider profile
Prime Restoration
Provider snapshot
What this listing says
Utah County homeowners dealing with water damage or mold who want a family-owned restoration company that handles insurance claims directly and commits to 1-hour arrival windows.
Best for
- Spanish Fork, Provo, Orem, and southern Utah County homeowners who need water or mold damage handled from mitigation through full rebuild under one company.
- Insurance-claim jobs where you want the restoration company to handle adjuster communication and documentation directly.
- Basement floods or burst pipes where you need someone on-site within hours, not days.
- Commercial property managers in Utah County who need a single contractor for water, fire, and mold damage.
- Homeowners in Heber City or Park City who need restoration service willing to travel outside the core Utah County area.
About this company
Prime Restoration is a family-owned restoration company based in Spanish Fork, Utah, run by Chad Harris, Mark Harris, and Camren Harris along with Jon Jacobs and Alex Diewald. They handle water damage, fire damage, mold remediation, biohazard cleanup, and full reconstruction for both residential and commercial properties across Utah County.
What stands out is their 1-hour block arrival windows. Most restoration companies give you a 3-to-7-hour window and leave you waiting. Prime commits to a specific 1-hour slot and texts or calls if they are running behind. They also handle insurance paperwork directly, communicating with adjusters so you do not play middleman. Their website claims over 20 years of insurance industry experience.
The Harris family runs the operation, and the team they have built shows up repeatedly by name in reviews. Chad, Mark, and Camren handle leadership. Field crews rotate names like Cade, Tyler, Randy, Dyllan, Dalton, Tanner, and Rocko. Emma and Cassie staff the office. Multiple general contractors and insurance agents have left reviews recommending them, which is an unusual signal.
5.0 stars across 256 Google reviews is rare for any service company, let alone restoration. Only 1 negative review in the last 18 months, from a customer who waited 13+ hours for a callback on a Monday morning flood. The owner responded the same day with a direct apology. At this volume and rating, the consistency is worth noting.
Services
Service area
Headquartered in Spanish Fork, Utah. Serves Utah County broadly, including Provo, Orem, Springville, Payson, Salem, Mapleton, Lehi, American Fork, Pleasant Grove, Lindon, Saratoga Springs, Eagle Mountain, Cedar Hills, and Vineyard. Also lists Heber City and Park City, which are 30-50 miles from Spanish Fork and may involve longer response times.
Review consensus
Speed of response is the most common theme. Multiple reviewers say someone arrived within an hour of their call. Communication gets praised almost as often: Cade King kept one homeowner informed at every step during a basement flood mitigation. Tyler draws repeated mentions from both homeowners and insurance agents for being responsive to texts and calls and handling insurance paperwork. Randy earned praise for calling and texting multiple times a day while a homeowner was out of town during a flood cleanup. Dyllan, Dalton, Tanner, and Rocko all get named for being respectful of homes, cleaning up work areas, and explaining what they are doing. Several general contractors and insurance agents have left reviews, which is uncommon and suggests the company has a strong reputation within the local trade network.
1 found across 256 total reviews at 5.0★. Rachel Dalby called at 7:30am on a Monday about a flood with mold and had not heard back over 13 hours later. She is a Local Guide with 17 reviews. The owner responded the same day, apologizing and calling it a rare occurrence, and offered to connect directly. The complaint is about a callback failure, not about work quality. The owner response was personalized and addressed the specific situation rather than using a template.
The Harris family ownership creates a company where named staff appear consistently across months of reviews. Tyler, Cade, Randy, Rocko, and Dyllan each show up in multiple reviews with the same praise themes: fast response, clear communication, respect for the home. This consistency suggests low turnover and a real operational culture, not just one or two good employees carrying the brand. The single negative review stands out precisely because the rest of the record is so uniform.
Tyler (project manager/estimator — positive, named in 5+ reviews for responsiveness and insurance handling). Cade King (field technician — positive, praised for mold remediation professionalism and keeping homeowners informed). Randy (field crew lead — positive, praised for communication and efficient cleanup). Dyllan/Dillion (field technician — positive, praised for fast assessment and kindness). Dalton (field technician — positive, praised for drywall and baseboard work). Tanner (field technician — positive, praised for mitigation work). Rocko (field technician — positive, praised for customer service and hard work). Parker (project coordinator — positive, praised for scheduling and full-rebuild communication). Christian (field technician — positive, praised for leak investigation and persistence). Alex Diewald (team member — positive, named on website and in reviews). Ryan (field technician — positive, praised for professionalism). Emma (office staff — positive, praised for friendliness). Cassie (office staff — positive, praised for friendliness). Chad Harris (owner — positive, praised for leadership and hands-on involvement). Mark Harris (owner — positive, named by contractors as trustworthy). Camren Harris (owner — positive, named for integrity).
With 256 reviews at a perfect 5.0 and only 1 negative in 18 months, Prime Restoration has an unusually strong track record for a restoration company. Ask for Tyler if you need someone to handle your insurance claim. If mold is your issue, get an independent test first since they do both testing and remediation. Confirm a specific callback timeline when you first call, especially on busy days.
Keep in mind
- Prime does both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, there is a financial incentive to find problems. Consider getting an independent mold test before committing to remediation work.
- Their service area stretches from Park City to Santaquin, covering roughly 24 cities. Jobs at the edges of that range, like Heber City, may face longer response times. One reviewer noted they were coming from far away.
- The one negative review in 18 months involved a 13-hour callback delay on a Monday morning for a flood with mold. If your situation is urgent, confirm a specific response timeline before hanging up.
- They handle reconstruction and remodeling in addition to restoration. Make sure the scope of work stays focused on what your insurance covers if you are filing a claim.