Provider profile
True Day Water Damage Restoration
Provider snapshot
What this listing says
South Jordan and southwest Salt Lake County homeowners who want water damage drying, mold remediation, and reconstruction handled under one Utah general contractor license without hiring a second company.
Best for
- South Jordan, West Jordan, Riverton, Sandy, or Salt Lake City homeowners dealing with water damage or mold after a plumbing failure, sewage backup, or ice dam event.
- Homeowners who want one company to handle drying, mold remediation, and reconstruction under a single contractor license and insurance file.
- Buyers purchasing older housing stock along the Jordan River corridor or Oquirrh bench who need a pre-purchase crawl space or basement moisture assessment before closing.
About this company
True Day Water Damage Restoration is an owner-operated restoration company based in South Jordan, Utah, run by Michael Bass. Their primary identity is water damage restoration, but they also do mold remediation, sewage cleanup, fire damage, and storm damage work across six communities in the Salt Lake Valley. They hold a Utah General Contractor License (#960332-3505), which means they can legally handle reconstruction after drying — drywall, flooring, structural framing — without you needing to hire a second contractor.
What stands out is the FLIR thermal imaging they run on every assessment before placing any equipment. They map moisture extent at the framing level rather than relying on surface evidence, and they document everything in Xactimate format for insurance from day one. They also require independent clearance testing on mold remediation projects by a separate industrial hygienist — they do not test their own work. The S520-compliant mold process they describe on their website is detailed and specific to local conditions: ice dam mold on OSB sheathing, monsoon-driven sewage backflow, and expansive clay foundation seepage.
Michael Bass founded the company and remains hands-on. The team page names Marcus Rivera as lead restoration technician with 12 years of experience and Sofia Mendoza as the mold and sewage specialist with 7 years. The company operates from a residential address in South Jordan, not a commercial office or franchise location. They claim under-15-minute response to most South Jordan neighborhoods.
Services
Service area
Based in South Jordan, Utah at a residential address. They serve South Jordan, West Jordan, Riverton, Sandy, Salt Lake City, and Syracuse. Response times range from under 15 minutes for South Jordan to 25-30 minutes for Salt Lake City. Syracuse in Davis County is the outlier — significantly farther from their base than the other communities.
Review consensus
Fast emergency response is the most consistent theme — multiple reviewers mention same-day or rapid arrival. Several mention clear communication and daily updates during the drying process. Rebecca Flores specifically praised the daily check-ins. Ismael Grimaldo noted the crew worked past midnight. Blakely Glass and Hunter Cox highlighted being kept informed at every step. Basement flooding and water extraction speed come up repeatedly.
0 found across 25 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 25 total reviews at a 5.0 rating, there is nothing to analyze here. The absence of complaints is notable but the sample is small.
Every review is 5 stars and most are from accounts with only 1-2 total reviews. No reviewers are Local Guides. This pattern is common with young businesses building their review base but makes it difficult to distinguish organic reviews from solicited ones. The review content is generally brief and non-specific, with a few exceptions that name neighborhoods (Glenmoor, County Park, Oquirrh Lake) or staff (Jim, Paul).
Jim (technician — positive; crawl space pumping and encapsulation per Aria Montgomery). Paul (team lead — positive; sewage backup handling per Aria Fortin).
With zero negatives and only 25 reviews, the review data gives you confidence that nobody has had a bad enough experience to complain publicly, but not much more. Ask for references from recent mold remediation projects specifically, since most reviews reference water damage work. The company is young and building its track record.
Keep in mind
- They do both mold testing and mold remediation. Their website says they require independent clearance testing by a separate industrial hygienist and do not test their own work — ask for the name of the independent hygienist they use and confirm that person has no business relationship with True Day.
- The company has only 25 Google reviews. A 5.0 rating with this volume tells you nobody has complained publicly, but it does not tell you much about how they handle problems.
- The website operates from a .xyz domain, the team page launched in April 2026, and the earliest reviews date to mid-2025. This appears to be a young company despite detailed case studies referencing 2023 projects.
- Syracuse is listed in their service area but is 35-plus miles from their South Jordan base. Ask about actual response time to Davis County before booking.