Provider profile
SERVPRO of South Jordan/North Draper
Provider snapshot
What this listing says
South Jordan and Draper homeowners dealing with mold after water damage who want a family-operated SERVPRO franchise with 15+ years of restoration experience and a General Contractor license for rebuild work.
Best for
- Homeowners in South Jordan, Draper, Herriman, or Riverton who need mold remediation tied to an existing water damage event.
- Buyers who want one company to handle the full sequence from water extraction through mold removal to drywall and finish reconstruction.
- Commercial property managers needing after-hours emergency response for flood or water loss in the southwest Salt Lake County area.
- Anyone whose insurance company is involved, since SERVPRO franchises have established relationships with most carriers and handle documentation directly.
About this company
SERVPRO of South Jordan/North Draper is a franchise restoration company covering the southwest Salt Lake County corridor from Sandy down to Herriman and Bluffdale. They started as a single location in southern Utah over 15 years ago and have grown into a family-operated business with multiple franchises, including SERVPRO of West Jordan. Their primary identity is water damage restoration, but they handle the full chain from water extraction through mold remediation to fire damage and structural rebuild.
What stands out here is the General Contractor license. Most SERVPRO franchises subcontract the rebuild phase, but this location can take a project from emergency water extraction through drywall replacement and finish work without handing you off to a separate contractor. They also hold IICRC certifications and follow NADCA standards for their air duct cleaning work. Their website mentions mold remediation but doesn't detail specific mold equipment or methods beyond the standard SERVPRO franchise playbook.
The franchise has been locally operated for over 15 years. The owner runs multiple SERVPRO locations in the area, which means they can pull crews from sister franchises during large-loss events. Reviews confirm the same field teams (Kenny, Pedro, Isaac) appear consistently over many months, suggesting low turnover for a restoration company.
A 4.9-star rating across 58 Google reviews with zero negative reviews in the last 18 months is unusually strong. Most restoration companies accumulate at least a few complaints about billing or timeline delays. The consistent praise for named technicians suggests the owner has built a stable, well-managed crew.
Services
Service area
Headquartered in South Jordan, Utah. Serves South Jordan, Draper, Sandy, Cottonwood Heights, Herriman, Riverton, Bluffdale, Daybreak, and surrounding communities in southwest Salt Lake County. Also lists Alta, Snowbird, and Camp Williams, though response times to mountain locations may vary.
Review consensus
Kenny and Pedro are mentioned together in more than a dozen reviews spanning over a year, consistently praised for punctuality, clear communication, and clean work areas. Isaac appears in multiple reviews with Jason, earning praise for careful equipment setup and keeping homeowners informed. Brittany in the office gets singled out for responsiveness during initial calls. Reviewers frequently mention that technicians explain the process step by step, accommodate scheduling needs (including early mornings and after-hours), and clean up thoroughly after demo work. Several reviewers are repeat customers, with one noting this was their fourth time calling SERVPRO.
0 found across 58 total reviews at 4.9★. (0 found across 58 total reviews at 4.9 stars). No negative reviews exist in the last 18 months. There are no complaint patterns to analyze.
The review pattern here is unusual for a restoration company: nearly every review names specific technicians by first name, and the same pairs (Kenny/Pedro, Isaac/Jason, Dalyn/Yeison) appear repeatedly. This suggests the franchise runs stable two-person crews rather than rotating staff. For a buyer, this means you can likely request a specific team if a neighbor or friend had a good experience.
Kenny (field technician — praised in 20+ reviews for communication, punctuality, and going above and beyond). Pedro (field technician — frequently paired with Kenny, praised for efficiency and clean work). Isaac (field technician — praised for communication, careful equipment setup). Jason (field technician — paired with Isaac and Dalyn, praised for professionalism). KT (field technician — praised for responsiveness and mitigation work). Dalyn (field technician — praised for communication and explaining procedures). Yeison/Yeson (field technician — praised for efficiency and friendliness). Luis/Louis (field technician — praised for fast and friendly demo work). Grady (field technician — praised for professionalism and efficiency). David (field technician — praised for mitigation and support work). Cristian (inspector/estimator — praised for knowledgeable assessments). Brittany (office staff — praised for helpfulness and answering questions). George (field technician — praised for friendliness and efficiency). Yonda/Yonder (field technician — praised for professionalism). Shaunte (field technician — praised for professionalism). Justin (inspector — praised for initial mold inspection). Stanley (field technician — praised for professionalism). Fallon (field technician — praised for professionalism). Chris (field technician — praised for responsiveness).
This franchise has an unusually clean review record with deeply consistent praise for the same named crews. Ask for Kenny and Pedro if you want the team most reviewers highlight. Since they do not test for mold, line up an independent testing company before calling them for remediation.
Keep in mind
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one service among many, and the franchise model means processes follow SERVPRO corporate standards rather than owner-designed methods.
- They do not perform mold testing or inspection. You will need a separate independent testing company to confirm the presence and type of mold before remediation and to verify clearance afterward.
- The service area lists 20 communities from Alta and Snowbird down to Camp Williams. Confirm response time for locations at the edges, particularly the ski resort towns.
- With 15+ years and multiple franchise locations, this is a mid-size operation. During peak flood season (spring snowmelt in Utah), crews may be stretched across locations.