Provider profile
Anchor Water Damage & Restoration
Provider snapshot
What this listing says
Salt Lake County homeowners dealing with water damage or post-leak mold who want a family-run company where the owner, Frank, still handles most calls personally.
Best for
- Homeowners in South Jordan, West Jordan, Herriman, Draper, or Sandy who need same-day water extraction after a burst pipe or flood
- Property managers and landlords who need a repeatable restoration vendor for tenant turnover damage and recurring carpet cleaning
- Homeowners who found mold after a leak and want remediation from a company that does not also sell testing services
- Anyone dealing with a stressful water loss who wants to talk directly to the business owner rather than a call center
About this company
Anchor Water Damage & Restoration is a family-owned restoration company based in South Jordan, Utah, serving Salt Lake County since 2000. Their primary identity is water damage restoration, but they also handle mold remediation and carpet cleaning for both residential and commercial properties. The owner, Frank, still personally answers calls and runs jobs, which is unusual for a company with 26 years and 114 reviews behind it.
Their mold work focuses on remediation only. They explicitly state on their website that they do not offer mold testing, which is a meaningful distinction. They do perform mold inspections to locate growth and moisture sources, then handle containment and removal. For water damage, they run 24/7 emergency dispatch and provide insurance documentation including moisture readings, drying reports, and jobsite photos.
Anchor has operated as a family business for over two decades. They have received local news coverage and recognition through Women In Restoration. The company has supported The Road Home, a local nonprofit. Several reviewers mention using Anchor repeatedly over 10+ years for both carpet cleaning and water emergencies, and multiple property managers use them across rental portfolios.
4.9 stars across 114 Google reviews is unusually strong. Zero negative reviews in the last 18 months, and the positive reviews span nearly a decade. For a restoration company, where stress and high costs typically generate at least a few complaints, that track record stands out.
Services
Service area
Headquartered in South Jordan, Utah. Serves Salt Lake County including West Jordan, Herriman, Bluffdale, Draper, Sandy, Riverton, Daybreak, Taylorsville, West Valley, Millcreek, Holladay, Cottonwood Heights, Midvale, South Salt Lake, Murray, and Salt Lake City. Also lists Park City, Alta, Brighton, and Lehi, though these are farther from the South Jordan base.
Review consensus
Frank is the constant across nearly every review. Reviewers praise him for arriving quickly, giving honest assessments that save money, and not inflating the scope of work. David Snedaker describes getting a second opinion from Frank after another company recommended extensive demolition, and Frank told him the damage was minor. Mitch Newhouse credits Anchor with saving him from another restoration company that wanted to tear down entire walls. Natasha Carter has used Frank for carpet cleaning for over 10 years. Steven Le Fevre and Craig Smith both describe multi-year relationships. Several reviewers note Frank answered the phone late at night or on weekends. Brandon, Corey Carter, Alex, Dillon, James, and Jake also receive praise for carpet cleaning and water extraction work.
0 found across 114 total reviews at 4.9★. No recent negative reviews to assess. The review history across 114 reviews shows no complaints in the last 18 months.
The recurring theme across reviews is honesty about scope. Multiple reviewers independently describe Frank telling them the problem was smaller than they feared, or that work recommended by another company was unnecessary. This is uncommon in restoration, where the financial incentive runs toward larger jobs. The repeat-customer rate is also notable: at least six reviewers mention using Anchor multiple times over several years.
Frank (owner — overwhelmingly positive across 15+ reviews for honesty, fast response, and hands-on work). Brandon (technician — positive for carpet cleaning and water extraction, mentioned by Dyllan Warden, Jill Wright, David Fischer, Veon Harkey, Gary Perkins, Matthew Osmond). Corey Carter (technician — positive, praised by Monica Trujillo and Susan Whittenburg for water damage work). Alex (technician — positive, praised by Hannah for carpet cleaning). Dillon (technician — positive, mentioned alongside Alex by Hannah). James (technician — positive, praised by Natalie Whitley for upholstery cleaning). Jake (technician — positive, mentioned by Readings & More by Jennafer for carpet cleaning). Chris (staff — positive, mentioned by Natalie Whitley). Clay (technician — positive, mentioned by Gary Perkins).
Ask for Frank when you call. He is the owner, and based on the reviews, he still runs a significant share of the jobs himself. With zero negative reviews in the last 18 months across 114 total, the risk here is low. If you need mold work, get an independent test first so you have a baseline before Anchor inspects and remediates.
Keep in mind
- Anchor performs mold inspections and mold remediation. They say they do not do mold testing, but they still assess and remediate the same problems. If you want an independent assessment before remediation, get a separate mold test from a third-party lab or inspector first.
- This is primarily a water damage company. Mold remediation is a secondary service that grew from their water work. If you have a standalone mold problem unrelated to water damage, ask what percentage of their mold jobs are non-water-damage cases.
- The service area list is broad, covering all of Salt Lake County plus Park City and Lehi. Response times to locations farther from South Jordan may differ from the fast dispatch reviewers describe locally.
- The website is heavily SEO-optimized with repetitive content across pages. The actual service descriptions are straightforward, but the volume of marketing copy may make it harder to find specific details about methods or equipment.