Provider profile
Sierra Restoration
Provider snapshot
What this listing says
Cache Valley homeowners dealing with mold after water damage who want one company to handle extraction, remediation, and reconstruction under a single contract.
Best for
- Cache Valley, Box Elder County, and Bear Lake area homeowners who need mold remediation tied to a water damage event and want one company to handle both
- Homeowners who want emergency response within hours — multiple reviewers report same-day or next-day arrival, including holidays
- Insurance-claim situations where the company works directly with your carrier and handles paperwork
- Bear Lake and Rich County property owners who struggle to find restoration companies willing to travel to remote locations
- Homeowners who need post-disaster reconstruction (drywall, flooring, cabinets) handled by the same crew that did the mitigation
About this company
Sierra Restoration operates out of Smithfield, Utah, and covers Cache Valley, northern Utah, and parts of southeast Idaho. Founded in 2010 by Justin Stocking, the company handles the full disaster cycle: emergency water extraction, fire cleanup, mold remediation, storm damage, biohazard cleanup, and then reconstruction and remodeling to put things back together. They hold a general contractor license, which means they can take a project from initial water removal through drywall, flooring, and cabinet installation without subcontracting.
The company runs LGR dehumidifiers (the website shows LGR 2800i units) for drying and claims to treat both visible and hidden mold. Their mold page describes source identification and prevention steps but does not name specific containment methods or third-party testing procedures. They also handle mold inspections in-house, which creates a structural conflict of interest — the same company that finds your mold also gets paid to remove it.
Justin Stocking still owns the business, and Sierra is part of the INTACT Property Restoration Partners network alongside Flood Response and Valley Restoration. The team page lists nine named staff members spanning office management, estimation, mitigation, and reconstruction. They offer financing through their website and work directly with insurance companies on claims.
4.9 stars across 261 Google reviews is unusually high for a restoration company with that volume. The positive reviews cluster around fast response times, clear communication during mitigation, and willingness to fix mistakes. The two recent negatives both involve the reconstruction side of the business, not the emergency response.
Services
Service area
Headquartered in Smithfield, Utah. Serves Cache County (Logan, Hyrum, Providence, Hyde Park, Smithfield, Nibley, Richmond, Wellsville), Box Elder County (Brigham City, Tremonton), Rich County (Garden City, Bear Lake), and Weber County (Ogden). Also covers Franklin County, Idaho (Preston), Oneida County, Idaho (Malad City), and Bear Lake County, Idaho (Montpelier). The claimed area spans roughly 150 miles from Ogden to Montpelier — confirm response times for locations far from Smithfield.
Review consensus
Ryan Benson is the most frequently named staff member, appearing in at least ten reviews. Reviewers describe him as responsive, straightforward, and knowledgeable about restoration. Austin Wolverton draws praise for quick fixes and friendliness. Rob earned a notable 5-star review from a customer who said the team made a mistake on a remodel and voluntarily redid the work at no extra cost. Casey gets credit for keeping customers updated throughout the process. DJ and Tray are praised for efficiency on content moves and tear-outs. Dave is called honest and responsive, particularly by a Bear Lake County customer who appreciated not being overcharged for remote-location work. Ty Palmer earned praise for floor and wall restoration at a remote cabin. The consistent theme across positives is fast emergency response, clear communication during the mitigation phase, and willingness to work with insurance companies.
2 found across 261 total reviews at 4.9★. Darcie Card described a reconstruction project (cabinet and countertop replacement) that stretched from January 2 to April 13. The replacement countertop arrived a foot short due to a measurement error. On the scheduled installation day, the installer showed up without the cabinet that had supposedly been in fabrication for weeks. The business had been paid in full on February 17, and Card felt communication dropped off after payment. Separately, Vickie Yandre reported being billed $1,800 in O&P charges that her homeowner's insurance did not cover, with Sierra threatening a lien on her home for nonpayment. Neither reviewer received an owner response.
Both negatives target the reconstruction and billing side of the business, not the emergency mitigation work. This split is consistent with a company whose field crews operate well under pressure but whose project management and billing processes on longer-term rebuild work do not receive the same attention. The 0% owner response rate on recent negatives is unusual for a company actively managing its reputation — 261 reviews at 4.9 stars suggests the company solicits reviews from satisfied customers, but the silence on complaints leaves those complaints unaddressed.
Ryan Benson (mitigation/sales — praised repeatedly for responsiveness and knowledge). Austin Wolverton (mitigation project manager — praised for quick response and friendliness). Rob (reconstruction — praised for owning a mistake and redoing the work). Casey (mitigation — praised for communication and attentiveness). DJ (mitigation technician — praised for professionalism and efficiency). Tray (mitigation technician — praised for friendliness and efficiency). Gavin McGrath (mitigation technician — praised for helpfulness). Dave/David (mitigation — praised for honesty and responsiveness, especially in remote areas). Ty Palmer (reconstruction — praised for floor and wall restoration). Sean (restoration — praised for cleanup work). Jeremy (mitigation — praised for flood cleanup). Lori Lillywhite (customer quoted on website — praised the mold remediation crew).
Sierra Restoration earns its 4.9-star rating on the emergency response and mitigation side. Ryan Benson is the name that keeps coming up — ask for him if you want someone who communicates clearly. If your project extends into reconstruction, get the timeline and payment terms in writing before paying in full, and ask specifically about O&P charges that may not be covered by your insurance.
Keep in mind
- Sierra does both mold testing and mold remediation. This is a conflict of interest — the company that identifies your mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to remediation.
- The two recent 1-star reviews both involve the reconstruction phase, not emergency response. One describes a cabinet project that dragged from January to April with incorrect measurements and poor communication. The mitigation side appears to run more smoothly than the rebuild side.
- One reviewer reported an unexpected $1,800 O&P (overhead and profit) charge on top of the insurance deductible, with a lien threatened for nonpayment. Ask about O&P charges before signing any contract.
- The service area spans seven counties across two states, from Ogden to Montpelier, Idaho. Confirm response times for locations far from their Smithfield headquarters.
- Neither of the two recent negative reviews received an owner response. For a company at 4.9 stars, the silence is notable.