Provider profile
Utah Flood Guys of South Jordan - Sandy
Provider snapshot
What this listing says
Sandy and South Jordan homeowners dealing with water damage or mold after a flood who want 24/7 response and a crew that uses Xactimate for insurance-ready estimates.
Best for
- Homeowners in Sandy, South Jordan, Draper, or Herriman who need same-day water extraction and drying after a pipe burst or flood.
- Families dealing with mold discovered after water damage who want a single company to handle both the water mitigation and mold remediation.
- Property owners who need insurance-ready documentation using Xactimate estimates.
- Commercial building managers in Salt Lake County who need 24/7 emergency restoration response.
- Homeowners in Utah County or Wasatch County communities like Lehi, Orem, or Heber City who need restoration service from a Salt Lake-based crew willing to travel.
About this company
Utah Flood Guys of South Jordan - Sandy is a restoration company based in Sandy, Utah, focused on water damage, mold remediation, and fire damage cleanup across the Salt Lake City metro area. They hold a B100 General Contractor license and carry an A+ rating with the BBB. Their primary identity is water damage restoration, with mold remediation as a closely related service they handle in-house.
On the mold side, their website describes using a negative air machine with HEPA filter to remove airborne mold particulates during remediation. They also reference containment procedures and antimicrobial solutions as part of their mold removal process. For water damage work, they use dehumidifiers, blowers, moisture detection tools, and thermal cameras. They estimate with Xactimate, which means their documentation tends to align with what insurance adjusters expect. They operate 24/7 and serve both residential and commercial properties.
The company is rooted in the south Salt Lake County area, with their office at 8750 Sandy Parkway. They actively recruit staff through their website and have deployed crews for Florida disaster relief, suggesting they scale up for larger events.
5.0 stars across 192 Google reviews is genuinely unusual for a restoration company. That rating with that volume suggests consistently strong execution across a high number of jobs. Most restoration companies accumulate at least a few complaints from the stress and cost of emergency work, so a perfect score here stands out.
Services
Service area
Headquartered in Sandy, Utah at 8750 Sandy Parkway. They list coverage across Salt Lake County (Sandy, South Jordan, Draper, West Jordan, Murray, Holladay, Cottonwood Heights, Millcreek, and others), Utah County (Lehi, Orem, Provo, American Fork, Eagle Mountain), Wasatch County (Heber City, Midway), and Juab County (Nephi). The six-county claim is broad for a single-office operation, so confirm response times if you are outside Salt Lake County.
Review consensus
Spencer is the most frequently named employee, appearing in at least 12 reviews as a project manager and lead technician. Reviewers describe him as knowledgeable, communicative, and hands-on through long jobs. Aylin, the receptionist, draws strong praise for calming stressed callers and guiding them through the intake process. Christian is named in roughly 10 reviews for field work on both water damage and mold jobs, with reviewers noting his efficiency and customer interaction. Dallan appears in multiple reviews for fast initial response, including same-day and weekend arrivals. Alejandro is praised for crawlspace and sewage cleanup work. Across the board, reviewers emphasize speed of response (often within an hour), clear communication, and help navigating insurance claims.
0 found across 192 total reviews at 5.0★. No negative reviews to analyze. Zero 1-star, 2-star, or 3-star reviews appear in the last 18 months across 192 total reviews at 5.0 stars.
The review volume and timing raise a soft flag. A significant cluster of 5-star reviews appeared in early-to-mid February 2026, many from single-review Google accounts. This does not mean the reviews are illegitimate, but the pattern is consistent with an active review solicitation effort. The one 4-star review, from Aaron Glade, mentions Dallan positively but notes unspecified hiccups during the project, suggesting the company is not flawless but that even less-than-perfect experiences still result in high ratings.
Spencer (project manager / lead technician — consistently positive, praised for knowledge, communication, and thoroughness). Aylin (receptionist — consistently positive, praised for calming demeanor and guiding customers through intake). Christian (field technician — consistently positive, praised for efficiency, customer service, and mold/water damage work). Dallan (technician — consistently positive, praised for fast response and insurance navigation). Alejandro (technician — positive, praised for efficiency in crawlspace and sewage cleanup). Sebastian (technician — positive, mentioned alongside Christian and Dallan for late-night water extraction). Esteban (technician — positive, one mention for mold work). Amber (staff — positive, two mentions for general helpfulness).
This company has a spotless review record. If you hire them, ask for Spencer or Dallan by name for mold-related work, and expect Aylin to handle your initial call. The main gap in the review data is that most praise centers on water damage response. If your job is mold-only, ask specifically about their mold remediation crew and process before committing.
Keep in mind
- They are primarily a water damage and restoration company. Mold remediation is one of their services, not their sole focus. If you have a mold-only situation without water damage, confirm they will send a crew experienced specifically in mold work.
- Their service area claims span six counties, from Salt Lake to Juab County. That is a large geographic footprint. If you are in Nephi or Eureka, confirm response times before booking.
- They do not appear to offer mold testing or inspection. You will likely need a separate company to test before and after remediation.
- A perfect 5.0 rating with zero recent negatives means there is no complaint data to assess patterns. Ask for references from recent mold remediation jobs specifically, since most of the visible reviews focus on water damage.
- Many of the positive reviews cluster around the same dates, particularly early February 2026. This may reflect a seasonal surge in work or an active review solicitation campaign.