Provider profile
SERVPRO of West Jordan
Provider snapshot
What this listing says
West Jordan and Sandy homeowners who want a single company to handle water-to-mold damage with same-day emergency response and insurance coordination built in.
Best for
- Homeowners in West Jordan, Sandy, or Midvale dealing with mold that followed water damage and who want one company to handle both problems.
- Buyers whose insurance company assigned or recommended SERVPRO and who want a franchise with strong local review volume backing the national brand.
- Commercial property managers needing mold remediation with minimal downtime, since the team runs 24/7 and handles its own construction.
- Anyone who needs demolition through rebuild done by the same crew, avoiding the hassle of coordinating separate remediation and construction contractors.
About this company
SERVPRO of West Jordan is a franchise restoration company based in Sandy, Utah, serving the southwest Salt Lake Valley including West Jordan, Midvale, Copperton, and surrounding communities. Mold remediation is one piece of a larger operation that centers on water damage, fire damage, and storm cleanup. They hold a General Contractor license, which means they can handle demolition through rebuild under one roof.
Their mold page describes a 7-step process: emergency contact, inspection and assessment, containment, air filtration using air scrubbers and HEPA vacuums, removal of mold-infested materials with antimicrobial treatments, cleaning of structural elements and HVAC systems, and restoration. They also offer mold sampling to confirm post-remediation clearance. The website mentions IICRC training for the team. Nothing here is unusual for a SERVPRO franchise, but the in-house construction arm means they can take a mold job from tearout through drywall and paint without subcontracting.
The SERVPRO brand has operated since 1967. This franchise lists 15+ years of experience on its fire damage page and holds a General Contractor license in Utah. They run 24/7 emergency response and work directly with insurance companies on claims documentation.
253 Google reviews at 4.6 stars is a strong volume for this market. Only 1 review at 3 stars or below appeared in the last 18 months, which is unusually clean for a restoration company handling this many jobs.
Services
Service area
Based in Sandy, Utah at 8531 S 700 W. Serves West Jordan, Sandy, Midvale, Copperton, White City, and approximately 15 additional named communities across the southwest Salt Lake Valley. Reviews confirm jobs in Holladay, Orem, and Sandy, suggesting the actual service radius extends beyond the listed communities.
Review consensus
Kenny appears in more reviews than any other technician and draws praise for speed, communication, and physical effort. One reviewer called him the hardest-working person they had ever seen. Pedro and KT form the next most-mentioned pair, often working together on demo and mitigation. Reviewers consistently highlight same-day or next-day response, including late nights and weekends. Christian (also spelled Cristian) handles initial assessments and draws praise for transparency about costs and conditions. Multiple reviewers mention the team wore booties, protected undamaged areas, and cleaned up after themselves. Several reviews confirm the company coordinated directly with insurance, reducing paperwork for the homeowner.
1 found across 253 total reviews at 4.6★. Natalie Johanson, a Local Guide with 12 reviews, described a kitchen water damage job where communication with George broke down repeatedly. She was told tile removal was finished, then called back a week later to have it pulled up. A dehumidifier leaked onto previously undamaged flooring. During cabinet demolition, the crew left the mold-affected cabinet in place but damaged surrounding cabinets, then failed to communicate the scope change to insurance. She later discovered broken screws left inside cabinets that her contractor had to extract during repairs. Insurance did not cover the cabinet damage SERVPRO caused, leaving her out of pocket. She also noted the exit survey felt pressured, conducted while employees watched.
The gap between field crew praise and the single office-to-field communication failure is a pattern common to restoration franchises: the technicians doing hands-on work earn strong reviews, but the coordination layer between office scheduling, project managers, and insurance adds friction. George appears in multiple positive reviews for other jobs, suggesting the Natalie Johanson incident was situational rather than a personnel problem. The owner's response was a generic template offering to discuss concerns, not a substantive engagement with the detailed complaint.
Kenny (technician/mitigation lead — strongly positive across 20+ reviews). Pedro (technician — positive across 10+ reviews). KT (technician — positive across 10+ reviews). Christian/Cristian (assessor/project manager — positive). George (project manager — positive in several reviews, negative in one detailed complaint about communication). Shaunte/Shante (technician — positive). Luis (technician — positive). Elias (technician — positive). Charlie (technician — positive). Oscar (technician — positive). Yeison (technician — positive). Isaac/Issac (technician — positive). Gabriel (technician — positive). Grady (office/coordinator — positive). Jumana (staff — positive for knowledge and transparency). Brittany (phone support — positive). Dalyn/Dylon/Dylan (technician — positive). Stanley (technician — positive). Jason (technician — positive). Abraham (technician — positive). Tito (technician — positive). Shaun (technician — positive). Claude (technician — positive). Evan (technician — positive, older review). Corey (technician — positive, older review). Chris (technician — positive).
With 253 reviews at 4.6 stars and only one negative in the past 18 months, this franchise has an unusually clean track record for a restoration company. Ask for Kenny, Pedro, or KT if you want the most-reviewed technicians. Watch the communication between the office and the field crew, especially if your job scope changes mid-project.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then profits from the cleanup has a financial incentive to find problems. Consider getting an independent mold test before or after their work.
- This is a franchise operation. The national SERVPRO brand and processes are standardized, but the local crew, management, and quality depend on this specific franchise owner. Reviews reflect this location only.
- The one recent negative review describes a communication breakdown during a kitchen water damage job where the scope kept changing and cabinets were damaged during demo. The owner responded with a generic template rather than addressing the specifics, which suggests the response was reputation management rather than problem-solving.
- Their mold page mentions testing but does not specify whether a third-party lab processes the samples or if results come from in-house analysis. Confirm this before booking.
- Service area lists 20+ named communities across the southwest valley, which is typical for a SERVPRO franchise but means drive times to outer areas like Copperton or Bacchus could affect response speed.