Provider profile
The Disaster Company
Provider snapshot
What this listing says
Wasatch Front homeowners dealing with water damage or mold tied to flooding, where you want one company to handle mitigation, remediation, and the full rebuild under one roof.
Best for
- Wasatch Front homeowners who need mold remediation tied to a water damage event and want one company to handle everything from testing through rebuild.
- Property owners who want insurance claims handled directly, including documentation, estimates, and zero-down billing for covered losses.
- Homeowners with mold in hard-to-reach spaces like crawlspaces or attics, where containment and negative air pressure matter.
- Commercial property owners with large-scale damage requiring mitigation and reconstruction under one contract.
About this company
The Disaster Company is a Salt Lake City-based restoration firm operating four offices across the Wasatch Front (Salt Lake City, Ogden/Pleasant View, Orem, and Morgan). Mold is one piece of a broader operation that covers water damage, fire, storm damage, asbestos abatement, and full reconstruction. They do both mold testing and mold removal, and they handle the rebuild afterward.
What stands out is the end-to-end model. Most restoration companies subcontract the rebuild. The Disaster Company keeps mitigation, remediation, and reconstruction under one team with one project manager. Their mold page describes containment with negative air pressure, HEPA air filtration, antimicrobial treatment, and post-remediation verification through lab testing. They use thermal imaging and moisture mapping on water damage jobs. Randi Jolley, their Salt Lake General Manager, is quoted on the site with 13-plus years of experience and IICRC WRT credentials.
The company has operated since 2012, though their mold page claims mold work dating to 1995. They claim 25-plus years of experience, 20,000-plus clients, and 24/7 availability with 60-minute response to most Wasatch Front locations. Stephan is identified as the owner in reviews.
4.7 stars on 104 Google reviews is solid. The positive volume is heavily weighted toward water damage restoration and rebuild work, where customers consistently cite fast response times and strong project management. The mold-specific reviews are fewer but uniformly positive, with multiple reviewers naming specific staff who handled their mold jobs.
Services
Service area
Headquartered in Salt Lake City, with additional offices in Pleasant View (Ogden area), Orem, and Morgan. They serve Salt Lake County, Utah County, Davis County, Weber County, Summit County, Wasatch County, Box Elder County, and Morgan County. Four physical locations across the Wasatch Front support their 60-minute response claim for most of the corridor.
Review consensus
Fast response times dominate the praise. Multiple reviewers describe crews arriving within an hour, including nights and weekends. Andrea is the most frequently named staff member, praised across at least seven reviews for project management, communication, and follow-through during the rebuild phase. Josh appears in multiple reviews as a mitigation manager who handles mold jobs and water damage assessments. Randi is praised for project management on water damage jobs and for sending crews quickly. Jerry draws praise for mold inspections, including one case where he told a homeowner there was no mold and charged nothing. Claude is named in multiple reviews for demolition and cleanup work. Mario is praised for flooring, baseboards, and finish work. Several reviewers specifically note that the company handled insurance paperwork and billing directly, reducing their stress.
3 found across 104 total reviews at 4.7★. Three complaints cover different issues. One reviewer (June 2026) describes a contract that locked the customer into paying any costs insurance would not cover, with no option to terminate. The reviewer says the company caused additional flooding during the job and refused to take responsibility. A second reviewer (September 2025), a Local Guide with 46 reviews, describes a sewage cleanup where containment was poorly done: plastic barriers fell down within hours, a carpet pad was placed over equipment vents, and no air scrubbers were provided over a weekend. A third reviewer (April 2025) hired the company for mold investigation, paid $5,000, but says they found the source of moisture at a window and refused to fix it, closing the wall back up. The owner responded to this last review stating the contracted work was completed over two years prior and they had received no complaint until the review. The disagreement over scope suggests the customer expected source repair while the company considered their contract limited to mold remediation.
The three negatives point to different issues rather than a single pattern: contract terms, weekend staffing quality, and scope disputes. The owner responded to only one of the three recent negatives (33% response rate), and that response was a template directing the customer to call. The positive reviews consistently highlight the project manager role (Andrea, Randi, Josh) as the key differentiator. When the project manager is engaged, outcomes are strong. The complaints tend to come from situations where that layer of management may not have been present, such as weekend emergency calls or jobs where expectations about scope were not clearly set upfront.
Andrea (project manager — praised in 7+ reviews for communication, coordination, and rebuild management). Josh (mitigation manager — praised for mold work, water damage response, and going above and beyond). Randi Jolley (Salt Lake General Manager, Senior Technician — praised for project management and rapid crew dispatch). Jerry (contractor/mold inspector — praised for mold inspections, honesty, and not charging when no treatment was needed). Claude (demolition/cleanup team lead — praised for daily updates and professionalism). Mario (finish work — praised for flooring, baseboards, and craftsmanship). Stephan (owner — praised for same-day response on a mold call). Hayden (demolition — praised for knowledge and professionalism). Aaron (demolition — praised). Walker (project management — praised for communication and setting expectations). Tim Barney (follow-up repairs — praised for responsiveness). Anthony (mitigation — praised for helpfulness). Dustin (cleanup team — praised). Nate (repair team lead — praised for workmanship). Edgar (finish work — praised for craftsmanship).
Ask for Andrea, Josh, or Randi as your project manager and confirm they will be your point of contact throughout the job. Read the contract before signing and get written confirmation of your maximum cost if insurance does not cover the full amount. For mold work specifically, ask whether post-remediation air testing will be done by an independent lab.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The same company that tells you whether you have mold also profits from removing it. Ask whether they will accept a third-party test or provide post-remediation testing from an independent lab.
- One recent 1-star review describes a contract that left the customer responsible for costs above what insurance would pay, with no customer termination clause. Read any contract carefully before signing, and confirm in writing what your maximum out-of-pocket cost will be.
- A 1-star reviewer described shoddy containment work during a sewage cleanup, including improperly placed equipment and plastic barriers that fell down within hours. If your job involves sewage or hazardous contamination, confirm who specifically will be on site and what containment methods they will use.
- Their service area spans multiple counties across the Wasatch Front. Response times may vary depending on how far you are from their nearest office. Confirm estimated arrival time for your specific location.