Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Provo and Utah County homeowners who need water damage cleanup and mold remediation handled by the same crew that fixes the plumbing, with 24/7 availability including nights and weekends.
Best for
- Provo and Utah County homeowners dealing with water damage that has led to mold growth and who want plumbing repair, water extraction, and mold remediation from a single company.
- After-hours emergencies where you need someone on-site the same night, including weekends and holidays at no extra charge.
- Property managers and commercial property owners who need a restoration company that handles insurance documentation and works directly with adjusters.
- Homeowners facing sewer backups or basement flooding who need both the plumbing fix and the cleanup handled in one visit.
- Situations where the moisture source is a plumbing failure, since Roto-Rooter can diagnose and repair the pipe while the restoration crew handles water removal and mold.
About this company
Roto-Rooter in Provo is a national franchise location at 333 W 2230 N, managed by Broc McCurdy. The company operates primarily as a plumbing and water damage restoration outfit, with mold remediation offered as an extension of its water cleanup services. The national brand has operated since 1935, and this location covers Utah County and surrounding areas across nine counties.
The standout here is the one-company model: Roto-Rooter employs its own plumbers and its own IICRC-trained water restoration technicians, so when a burst pipe causes flooding and mold follows, one call handles the plumbing repair, the water extraction, and the mold work. Their mold remediation page references HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments, along with AMRT-trained technicians. They also handle insurance documentation with photos, drying logs, and direct billing.
The Provo location runs 24/7 year-round with no extra charge for nights, weekends, or holidays. They offer financing through Synchrony Bank and hold a BBB A+ rating. The plumbing side handles drain cleaning, sewer repair, video camera inspection, hydro jetting, and water heater service alongside the restoration work.
4.8 stars across 1,266 Google reviews is strong volume for a local service provider. The high rating holds despite a handful of scheduling complaints, suggesting that when techs arrive, the work quality lands well. Matthew in particular shows up in review after review as a standout technician.
Services
Service area
Headquartered in Provo, Utah at 333 W 2230 N, Ste 320. Covers nine counties: Utah, Salt Lake, Davis, Weber, Summit, Tooele, Wasatch, Box Elder, and Morgan. Named service cities include Provo, Orem, Lehi, American Fork, Pleasant Grove, Springville, Spanish Fork, Sandy, South Jordan, West Jordan, West Valley City, Salt Lake City, Ogden, Park City, Heber City, Eagle Mountain, Saratoga Springs, Brigham City, Clearfield, and Tooele. The nine-county reach is ambitious for a single office location and likely involves long drive times for outlying areas.
Review consensus
Matthew is the dominant name across positive reviews, mentioned in roughly 20 separate reviews for plumbing, water heater, drain, and leak repair jobs. Reviewers describe him as friendly, fast, knowledgeable, and willing to stay late to finish a job. Stuart, Max, and Ricky draw praise for sewer line excavation work. Roy receives credit as a manager who walks customers through the restoration process step by step. Shawn, Chandler, Andrew, Abdul, and Jaren each appear in single positive reviews for attentiveness and skill. Same-day and same-evening response times are a recurring theme, with several reviewers noting Roto-Rooter was the only company that could come out when they called. After-hours availability without upcharges is frequently mentioned.
8 found across 1,266 total reviews at 4.8★. The clearest pattern is scheduling failures. Josh McCauley missed work meetings waiting for a tech who never showed. Chris Pope waited an hour after being told someone was coming, then learned they were not. Randi Deason received 10 'you are next' texts over five hours before being told to reschedule. Joe Wayman was promised a one-hour response on a Saturday, then told at 7 PM the tech was in Ogden with two stops before him, putting arrival between 9 and 11 PM. When he complained, the dispatcher threatened to hang up. Keralee Greaves initially left a positive review after Adrian handled a sewer backup, then updated to 1 star after Adrian returned for a toilet issue, argued the first repair was done properly, splashed sewage water during a crude plunging attempt, and left the problem unfixed twice. A different company resolved it by removing the toilet and augering 15 feet. Brooklyn Christensen reported overpriced toilet flange repair and a two-hour-late inspection visit with no way to reach anyone. Kendall Stookey describes a drain clearing quote that started at $500 and immediately dropped to $175 when he declined. Charles Johnson posted a lengthy complaint about a franchise contractor in Salt Lake City involving unpermitted work, incorrect installations, and voided warranties, though the owner response could not locate his record.
The scheduling failures follow a pattern consistent with a franchise operation stretching thin on technician availability. Multiple reviewers describe being told someone is coming, receiving automated status updates, then learning hours later that no tech was dispatched or that the tech was far away. The positive reviews skew heavily toward one technician, Matthew, which suggests the Provo location may rely on a small number of techs to cover a large nine-county service area. Owner responses are handled by Pat Swanson at a corporate or regional level using templated language, with three responses claiming they cannot find the reviewer in their records.
Matthew/Mathew (plumber/technician — strongly positive across 20+ reviews). Stuart (technician — positive). Max (technician — positive, sewer line work). Ricky (technician — positive, sewer line work). Roy (manager — positive). Shawn (technician — positive). Chandler (technician — positive). Andrew (technician — positive). Abdul (technician — positive). Jaren (technician — positive). Niel (technician — positive). Adrian (technician — mixed, initially positive then strongly negative in updated review by Keralee Greaves). Pat Swanson (Customer Satisfaction Manager — handles owner responses).
Ask for Matthew by name if you can. He accounts for the overwhelming majority of positive reviews and draws consistent praise for plumbing, drain, and water damage work. Confirm your appointment window in writing and get a direct number for your assigned tech, because the most common complaint is being left waiting with no communication. If you need mold remediation specifically, ask upfront whether the Provo location handles mold work directly or dispatches a separate team, and get an independent mold assessment before agreeing to remediation from the same company.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. This creates a conflict of interest: the same company that identifies your mold problem profits from fixing it. Consider getting an independent mold inspection before committing to their remediation services.
- Scheduling reliability is the most common complaint across recent reviews. Five of the nine negative reviews in the last 18 months describe techs who never showed up or arrived hours late with no communication. Confirm your appointment window and get a direct contact number for the assigned technician.
- Pricing draws complaints even from satisfied customers. Multiple 4-star reviews mention being surprised by the cost. One reviewer reported a drain clearing quote that dropped from $500 to $175 on the spot, which suggests room to negotiate. Get a written quote before work starts.
- This is a national franchise, not a locally owned mold remediation company. The plumbing operation is the core business; mold remediation is one piece of a much larger service menu. If your mold issue is not connected to water damage or plumbing, a mold-focused company may be a better fit.
- Owner responses to negative reviews follow a near-identical template signed by Pat Swanson, Customer Satisfaction Manager. Several responses say they cannot locate the reviewer in their system. This pattern suggests centralized reputation management rather than location-level engagement with complaints.