Provider profile
The Disaster Company
Provider snapshot
What this listing says
Wasatch Front homeowners dealing with water damage or mold who want one company to handle mitigation, remediation, and full rebuild under a single project manager.
Best for
- Homeowners along the Wasatch Front -- from Ogden to Orem -- who need fast response for water damage or flooding and want mitigation and rebuild handled by the same company.
- Property owners dealing with mold who want inspection, testing, remediation, and post-remediation verification done under one roof, with insurance billing handled for them.
- Anyone facing a multi-trade rebuild after water or fire damage who wants a single project manager coordinating the entire process rather than juggling separate contractors.
- Commercial property owners in the Salt Lake City metro needing large-scale restoration work with direct insurance coordination.
About this company
The Disaster Company is a multi-location restoration firm headquartered in Pleasant View, Utah, with offices in Salt Lake City, Orem, and Morgan. They handle the full arc of disaster recovery: water extraction, structural drying, mold remediation, fire cleanup, asbestos abatement, and rebuild. Mold is one piece of a broader operation, not the sole focus.
What stands out is the end-to-end model. They assign a project manager who handles everything from initial mitigation through final paint and flooring, which means you deal with one company instead of coordinating separate contractors. Their website describes using thermal imaging for moisture mapping, containment with negative air pressure for mold jobs, HEPA air scrubbers, and antimicrobial treatments. They also handle insurance documentation and offer zero-down direct billing for covered claims.
The company has operated since 2012, with their mold page claiming remediation experience dating to 1995. Stephan, named as the owner in one review, has been noted for personally responding to service calls. They run four offices across the Wasatch Front, which supports their 60-minute response time claim for most locations in that corridor.
At 4.6 stars across 126 Google reviews, the rating is solid. The volume of 5-star reviews naming specific staff -- particularly Josh Handley -- suggests the company has a strong field team. The two 1-star reviews in the last 18 months include one driving complaint unrelated to service quality and one detailed account of subcontractor problems during a rebuild.
Services
Service area
Headquartered in Pleasant View, Utah, with offices in Salt Lake City, Orem, and Morgan. They serve Salt Lake County, Utah County, Davis County, Weber County, Summit County, Wasatch County, Box Elder County, and Morgan County. Their 60-minute response claim applies to 'most Wasatch Front properties,' which realistically covers the Ogden-to-Orem corridor.
Review consensus
Josh Handley is by far the most frequently named employee, appearing in roughly 20 reviews. Reviewers describe him as communicative, responsive, and willing to walk homeowners through each step of the mitigation process. Andrea draws praise from multiple reviewers for managing rebuilds, coordinating schedules, and maintaining daily communication. Nate and his construction team are praised for workmanship quality. Randi Jolley is named positively for project management on water damage jobs. Several reviewers highlight the company's speed -- multiple people report crews arriving within an hour of calling. Insurance handling is a recurring theme, with reviewers noting the company managed documentation and claims communication directly.
2 found across 126 total reviews at 4.6★. One review from June 2026 describes a rebuild project where subcontractors damaged a three-month-old refrigerator, a painter dripped paint on newly installed blinds, and a contractor left the bathroom in unsanitary condition. The reviewer names Randi as continuing to use the same contractor despite complaints. The company's owner response confirmed they arranged cleaning and issued credits for the refrigerator, but the reviewer disputes the cleaning claim. The other 1-star review from October 2025 is a driving complaint about a company truck -- not related to service quality.
The company's strength and vulnerability come from the same source: they run an end-to-end operation using subcontractors for specialty work during the rebuild phase. Mitigation and demolition -- typically handled by their own crews -- earn near-universal praise. The rebuild phase, where subcontractors enter the picture, is where quality control issues surface. The one detailed negative review is entirely about subcontractor work, not the core mitigation team. The owner response to that complaint was substantive and specific but disputed by the reviewer on key facts, which suggests a real disagreement rather than a template deflection.
Josh Handley (mitigation manager/technician -- overwhelmingly positive across ~20 reviews). Andrea (project manager, rebuild -- positive across multiple reviews). Randi Jolley (Salt Lake general manager/senior technician -- positive for water damage management, named negatively in one 1-star review for continuing to use a problematic contractor). Nate/Nathan Peterson (construction/rebuild lead -- positive). Stephan (owner -- positive, noted for personally responding to calls). Jerry (technician -- positive for mold work). Michael (technician -- positive for mold mitigation). Cody (project manager -- positive). Claude (demolition team -- positive). Billy (technician -- positive). Walker (coordinator -- positive). Ryan (technician -- positive for water damage). Chris Child (technician -- positive for sewage cleanup). Hayden and Aaron (demolition -- positive for their work, though the overall review was mixed due to rebuild delays). Mario and Edgar (craftsmen -- positive for rebuild quality). Dustin (team member -- positive). Craig (technician -- positive from older reviews). John, Darrel (construction crew -- positive).
Ask for Josh Handley if your job involves water damage mitigation -- his name comes up more than any other employee and the feedback is consistently strong. If your project extends into a full rebuild, ask who will manage the subcontractors and request a single point of accountability for quality issues. The mitigation side of this company earns its 4.6-star rating; the rebuild side has more moving parts and more room for things to go sideways.
Keep in mind
- They do both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, there is a financial incentive to find problems. Consider getting an independent mold test before committing to remediation work.
- One recent 1-star review describes significant subcontractor issues during a rebuild: damage to new appliances, unsanitary behavior, and flooring installed over construction debris. The company's owner response acknowledged some issues and offered credits but disputed other claims. This suggests quality control over subcontractors can vary.
- One reviewer noted pricing was higher than other quotes, and another 5-star reviewer chose not to move forward due to cost. Get at least two estimates if the job is not an emergency.
- Their 60-minute response claim covers 'most Wasatch Front properties.' If you are outside the Salt Lake City-to-Ogden corridor or in a rural part of the counties they list, confirm response times before committing.