Provider profile
Structured Restoration Central Utah
Provider snapshot
What this listing says
Utah County homeowners dealing with water damage or mold after a plumbing failure who want a smaller, owner-operated crew rather than a national franchise.
Best for
- Homeowners in Utah County, Salt Lake County, or Davis County who need fast water damage dryout after a burst pipe or appliance failure.
- Property owners who want the company founder personally involved in assessing damage and managing the insurance claim process.
- Homeowners with mold discovered during or after a water damage event, where a single company handling both cleanup and remediation simplifies coordination.
- Anyone dealing with lingering smoke or pet odors who wants source-identification work before treatment.
About this company
Structured Restoration is a locally owned restoration company based in Orem, Utah, founded by Austin Bradley. Their primary work is water damage drying and cleanup, with mold remediation and fire damage as secondary lines. They handle both residential and commercial properties across a seven-county service area along the Wasatch Front.
They do both mold testing and mold remediation in-house, which means the same company diagnosing your mold problem also profits from fixing it. Their mold page says they follow IICRC guidelines for containment and remediation, and they offer post-remediation testing. On the water damage side, they use moisture detection equipment and dehumidifiers for dryout, handle selective demolition of damaged materials, and coordinate the reconstruction process with outside contractors.
Austin Bradley runs this as a hands-on operation. Multiple reviewers describe him showing up personally to assess damage, explain the process, and manage insurance paperwork. The company also provides insurance claim assistance, walking homeowners through what to submit and when. An insurance industry reviewer with 30 years of experience specifically praised their work with policyholders.
34 Google reviews at a perfect 5.0 with no complaints in the past 18 months is unusual for any restoration company. The review count is still modest, but the consistency stands out. Most reviews describe water damage jobs rather than mold work, so mold-specific track record is thinner.
Services
Service area
Headquartered in Orem, Utah. Their contact page lists seven service counties: Davis, Weber, Salt Lake, Tooele, Utah, Summit (including Park City). That covers most of the Wasatch Front, though their office sits in Utah County.
Review consensus
Austin Bradley is named in at least 15 reviews for showing up personally, explaining the process clearly, and being straightforward about what needs to happen. Reviewers consistently highlight fast response times, often within hours of the initial call. Peyton and Jonny are praised for hands-on work during water damage jobs. Lorenzo is named as a project manager who brought equipment quickly and kept the homeowner informed. Ashley is credited with coordinating jobs from the initial phone call. An insurance industry veteran (Kristine Khaustov, Local Guide, 12 reviews) specifically praised Austin and Josh for helping policyholders navigate claims. Several reviewers use the word "honest" unprompted.
0 found across 34 total reviews at 5.0★. No complaints found. Every review in the dataset is 5 stars.
The review pattern is consistent with a small, owner-operated company where Austin Bradley personally handles most jobs. Nearly every detailed review mentions him by name. This also means the customer experience likely depends heavily on Austin's direct involvement. As the company grows or takes on more work, whether that personal touch scales is an open question.
Austin Bradley (founder/owner — praised repeatedly for honesty, fast response, and personal involvement). Peyton (technician — praised for quick response and water mitigation). Jonny (technician — praised for going above and beyond). Lorenzo (project manager — praised for bringing equipment quickly and keeping clients informed). Ashley (coordinator — praised for starting the process and coordinating jobs efficiently). Josh (associate — praised by insurance industry reviewer for helping with claims).
If you are in Utah County or Salt Lake County with water damage, this company will likely send Austin Bradley himself to your home quickly. Ask whether Austin will personally handle your job or delegate it. For mold work, get a separate test from an independent inspector before committing to their remediation.
Keep in mind
- They do both mold testing and mold remediation. The company that finds your mold also profits from removing it. Consider getting an independent mold test before signing a remediation contract.
- Most of their 34 reviews describe water damage work. Mold-specific reviews are few, so their mold track record is harder to evaluate independently.
- The seven-county service area stretches from Weber County to Utah County and includes Park City and Tooele. Response times at the edges of that area may differ from what Orem-area customers experience, though one reviewer 100 miles away reported a same-day response.
- This is a newer company with a smaller review base. A 5.0 rating across 34 reviews is strong but reflects a limited sample.