Provider profile
Rainbow International of Orem
Provider snapshot
What this listing says
Utah Valley homeowners dealing with water damage or mold after pipe bursts, basement flooding, or storms who want a locally owned franchise with a 5-star record and fast after-hours response.
Best for
- Orem and Provo homeowners facing emergency water damage from pipe bursts or basement flooding who need same-day response, including nights and weekends.
- Utah Valley property owners dealing with mold growth after water damage who want remediation and reconstruction handled by one team rather than coordinating multiple contractors.
- Landlords managing rental properties in Utah Valley who need a reliable restoration company for recurring leak and water damage issues, as several reviewers mention multi-property work.
- Homeowners navigating insurance claims for water or fire damage who want a company that coordinates directly with their insurer.
About this company
Rainbow International of Orem is a locally owned franchise of the national Rainbow Restoration brand (part of the Neighborly family), headquartered at 270 S Mountainland Dr in Orem, Utah. They operate as a full-service restoration company handling water damage, mold remediation, fire and smoke damage, odor removal, contents packout, board-up services, and reconstruction. Mold work is one service within a broader restoration operation.
Their mold remediation process follows a defined sequence: inspection with moisture meters and infrared tools, containment with physical barriers and negative air pressure, HEPA air filtration, antifungal and antimicrobial treatment, then rebuild and restoration. They use commercial-grade equipment for water extraction, industrial air movers, and dehumidifiers. Their technicians hold IICRC certifications, and the company works directly with insurance companies on claims.
The franchise has been operating in Orem long enough to accumulate reviews dating to 2019, with an owner who personally responds to emergencies. One reviewer described the owner and his son arriving at a flooded house within 60 minutes of a late-night Sunday call. The team has built a local reputation for showing up after hours, on weekends, and over holidays.
At a perfect 5.0 stars across 36 Google reviews with no negative reviews in the last 18 months, this is an unusually clean record. The review volume is modest, but every single reviewer gave 5 stars, which is rare for any restoration company.
Services
Service area
Headquartered in Orem, Utah at 270 S Mountainland Dr. They serve Orem, Provo, and surrounding Utah Valley communities. Review evidence confirms jobs across the Orem-Provo metro area, with one reviewer mentioning multiple rental properties in the area.
Review consensus
Gerrad is the most frequently named employee, praised across six reviews for responsiveness, transparency, honesty, and willingness to help — including after-hours calls and work across multiple rental properties. Christian is named in three reviews for being easy to work with and communicating well throughout the process. Porter appears in two reviews for fast, respectful service. Reviewers consistently highlight three things: fast response times (often within an hour, including late nights and weekends), honest communication about scope and pricing, and a willingness to help homeowners save money. One reviewer noted that Rainbow suggested ways to handle a small job from home rather than billing for a full service call.
0 found across 36 total reviews at 5.0★. No negative reviews exist in the last 18 months. All 36 reviews are 5-star ratings. Without any complaints to analyze, there are no patterns of concern to report from recent review data.
The uniformly positive reviews cluster around a consistent theme: emergency water damage response with fast arrival and honest pricing. Multiple reviewers specifically mention the company arriving late at night, on weekends, or on holidays. The honesty signal is notable — two separate reviewers describe being helped to avoid unnecessary costs, including one where Rainbow talked the homeowner through a DIY fix instead of billing for a visit. This suggests an owner-operated culture rather than a sales-driven franchise model.
Gerrad (project manager/estimator — positive, six reviews), Christian (project coordinator — positive, three reviews), Porter (technician — positive, two reviews), David (technician — positive), William/Will (technician — positive, two reviews), Logan (technician — positive), Jared (technician — positive, two reviews), Elliot (technician — positive).
With 36 reviews at a perfect 5.0 and zero complaints, Rainbow International of Orem has an unusually clean record for a restoration company. Ask for Gerrad if your job involves water damage or mold — he draws the most repeat praise. Because they handle both testing and remediation, get an independent mold assessment first to keep the scope honest.
Keep in mind
- They both test for and remediate mold, which means the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation scope.
- This is a franchise of a national brand. The quality you get depends on the local Orem team, not the corporate Rainbow Restoration reputation. The local operation appears small and owner-involved, which is a positive signal, but staffing could change.
- With 36 reviews, the sample size is modest. The perfect 5.0 rating is impressive but reflects a smaller pool of feedback than companies with hundreds of reviews.
- Their website lists broad service categories including mold, water, fire, and smoke damage. Mold remediation is one part of their operation, not their primary focus — most reviews describe water damage jobs.