Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Ogden and Weber County homeowners who need same-day water damage extraction with mold remediation handled by the same crew, and who value 24/7 availability over shopping for the lowest price.
Best for
- Ogden and Weber County homeowners facing a combined plumbing failure and water damage situation who want one company to fix the pipe, extract the water, and handle mold treatment.
- Property owners who need emergency water extraction on weekends, holidays, or overnight, when smaller local companies are unavailable.
- Commercial property managers along the Wasatch Front who need a single vendor for plumbing, water damage, and mold remediation with insurance documentation.
- Homeowners dealing with post-flood mold concerns who want a company with IICRC training and the equipment to handle structural drying before mold takes hold.
About this company
Roto-Rooter Plumbing & Water Cleanup in Ogden is a franchise location of the national chain, headquartered at 3670 Quincy Ave. Their primary identity is plumbing and water damage restoration, not mold remediation. Mold work is an add-on service that follows water damage jobs. They run the Ogden office under manager Broc McCurdy and claim coverage across nine counties along the northern Wasatch Front.
What stands out is the integrated plumbing-plus-restoration model. When a pipe bursts and floods a basement, Roto-Rooter sends a plumber to fix the source and a restoration crew to extract water, dry the structure, and treat for mold. Most standalone mold companies cannot fix the plumbing that caused the moisture. The website describes IICRC training for water restoration technicians, HEPA vacuums, air scrubbers, dehumidifiers, and antimicrobial treatments. Their mold page references AMRT (Applied Microbial Remediation Technician) training.
The Roto-Rooter brand dates to 1935 and carries a BBB A+ rating at this location. They hold Utah plumbing licenses MP: 11450389-5501-P200 and MP: 11450389-5501, and list memberships in PHCC, the Rural Water Association of Utah, and the Utah Restaurant Association.
4.8 stars across 682 Google reviews is a strong record for any service company and exceptional for a franchise operation at this volume. The positive reviews skew heavily toward drain cleaning and plumbing emergencies rather than mold or restoration work. The 9 recent negatives cluster around pricing disputes and dispatch miscommunication, not quality of remediation work.
Services
Service area
Based in Ogden, Utah at 3670 Quincy Ave. The website claims coverage across nine counties: Utah, Salt Lake, Davis, Weber, Summit, Tooele, Wasatch, Box Elder, and Morgan. Named cities include West Valley City, South Jordan, West Jordan, Sandy, Layton, Bountiful, Roy, Syracuse, Clearfield, and Kaysville. A separate American Fork office shares this territory. For mold and water damage emergencies, confirm which office dispatches to your location and what the expected response time is.
Review consensus
Zack (also spelled Zach or Zachary) dominates the positive reviews. Reviewers name him in roughly half of all recent 5-star reviews, praising fast response on weekends and holidays, clear explanations of what he found, and willingness to double-check drain lines before leaving. Kate Peterson said he arrived within an hour and diagnosed a problem that would have worsened. Stevie Stevens noted he stayed late on a holiday to ensure a main line was clear. Elijah draws praise for water heater work and complex clogs; Blaine Palmer described Elijah and Max staying past their shift on a difficult drain job. Meg Morrill highlighted a full-team effort with Elijah, Roy, and Max coordinating across different service needs. Tristan and Enrique handled plumbing repairs together for Bryn Schlaich. Holly T. praised Zack and Trent for working as a team on a stressful situation. Same-day response is the most consistent theme across all positive reviews.
9 found across 682 total reviews at 4.8★. Pricing disputes drive most complaints. Kristy Read (Local Guide, 10 reviews) reported a 'free' water heater service call that cost $300 for 25 minutes with nothing fixed. Aaron (Local Guide, 9 reviews) was quoted $508 for a drain flush after being told on the phone it would be free. Kaitlyn Holley paid $433 to remove a lint clog and got a recommendation to buy a $25 kit. Nate Costa described unfinished work, no communication, and pricing more than double what a competitor charged. Joshua Carruth (single-review account) described three technician visits to resolve one drain clog, with a camera technician who declined to return. London Bolos (Local Guide, 79 reviews) was quoted $500 just for an estimate on sewer line work when other companies provided free estimates. Karsten Anderson spent $8,500 on an excavation repair and was left with poorly finished landscaping that the company refused to fix.
The disconnect between phone promises and on-site reality is structural, not incidental. Roto-Rooter's national call center schedules appointments and quotes terms that the local franchise technician may not honor or even know about. Reviewers Aaron, jonny c, and London Bolos all describe being told one thing by the scheduler and encountering different pricing or service from the technician who arrived. This is a known franchise model friction point. The 100% owner response rate looks good on paper, but every single response is the same template directing reviewers to email Pat Swanson, Customer Satisfaction Manager. None address the specific complaint. This pattern undermines the response rate as a trust signal.
Zack/Zach/Zachary (plumbing/drain technician — overwhelmingly positive, named in 20+ reviews for fast response, clear communication, and holiday/weekend availability). Elijah (plumbing technician — positive, praised for water heater repairs and staying late on difficult jobs). Max (technician — positive, praised for drain work and camera scoping follow-up). Trent (technician — positive, named for teamwork with Zack on emergency calls). Tristan (technician — positive, named for garbage disposal repair). Enrique (technician — positive, named for shower repair). Roy (coordinator — positive, named for offering cleaning assistance after plumbing work). Chris (technician — positive, named for dishwasher diagnosis and repair). Pat Swanson (Customer Satisfaction Manager — neutral, named only in template owner responses to complaints).
Ask for Zack by name if you have a drain or plumbing emergency. He is clearly the standout at this location. Get every price in writing before work begins, because the phone quote and the on-site quote have not matched in multiple reviews. For mold-specific work, ask whether the Ogden location has its own AMRT-trained remediation crew or subcontracts that work, since the Google reviews contain zero mentions of mold remediation jobs.
Keep in mind
- They do both mold testing and mold remediation. The company identifying your mold problem is the same one billing to fix it. Get an independent mold assessment before committing to remediation work.
- Pricing runs high relative to local competitors. Multiple reviewers report $300-$500 charges for drain cleaning or minor plumbing work that they considered disproportionate. Get a written estimate and compare before authorizing work.
- Dispatch miscommunication is a recurring theme. One reviewer requested a plumber and got a flooding repair technician. Another was told an estimate would cost $500 when other companies provided free estimates. Confirm on the phone exactly who is coming and what the visit will cost before the technician arrives.
- The nine-county service area claim (Utah, Salt Lake, Davis, Weber, Summit, Tooele, Wasatch, Box Elder, Morgan) covers a massive geographic range. The Ogden office serves this territory alongside an American Fork office. Response times outside Weber and Davis counties will vary.
- All owner responses to negative reviews are template replies directing the reviewer to email Pat Swanson. None engage with the specific complaint raised. This is reputation management, not problem resolution.