Provider profile
Certified Disaster Services
Provider snapshot
What this listing says
Wasatch Front homeowners dealing with water damage who want a single company to handle cleanup, mold removal, and full rebuild under one insurance claim.
Best for
- Homeowners along the Wasatch Front who need water damage dried, torn out, and rebuilt by one company instead of coordinating multiple contractors.
- Insurance-claim situations where you want a company that handles adjuster communication and documentation directly.
- Mold problems discovered after a water event, where testing, removal, and reconstruction all need to happen in sequence.
- Property owners with smoke- or fire-damaged belongings who need off-site contents cleaning and storage.
- Ogden-area residents who want a local office rather than a Salt Lake company driving north.
About this company
Certified Disaster Services is a full-service restoration company based in Ogden and West Jordan, Utah, covering 11 counties from Logan to Springville. They call themselves Utah's largest independently owned restoration company. Mold is one of four core services alongside water, fire, and storm damage. They test for mold, remove contaminated materials, and handle the rebuild, keeping the entire job in-house rather than subcontracting.
What stands out is the contents operation. They run an on-site cleaning facility where they collect belongings, document them for insurance, clean them, and store them until the home is ready. Their mold process includes pre- and post-remediation air quality testing, containment with negative air pressure, physical removal of contaminated materials, and surface cleaning. They use hydroxyl generators for odor removal on fire jobs. The company and all technicians hold IICRC certifications.
Glenn Williams founded the company in 1982. It later merged with Complete Restoration of Salt Lake (founded 2005), and Jared Horton now owns the combined operation. Many team members have worked together for over 10 years. The company lists a large named team on its website, including estimators, a contents manager, and a production manager.
4.8 stars across 156 Google reviews is a strong record for a restoration company handling this volume of work. Only 1 review at 3 stars or below appeared in the last 18 months.
Services
Service area
Headquartered in Ogden with a second office in West Jordan, Utah. They serve 11 counties from Logan to Springville along the Wasatch Front, including Salt Lake County, Utah County, Davis County, and Tooele County. The 11-county claim is broad for a two-office operation.
Review consensus
Scott Barben appears in more reviews than any other employee, consistently praised for communication, insurance coordination, and keeping homeowners informed through long restoration timelines. Mike and Brennan are the drywall repair team reviewers mention most often, with multiple customers noting Mike's ceiling texturing skills and attention to detail. Cayson King draws praise for responsiveness and knowledge, particularly from referral partners and commercial contacts. Duane and Robert handle demolition and water extraction and get called out for being careful with belongings. Heather at the front desk is praised for guiding callers through equipment rentals and initial steps. Kurt gets credit for patient insurance estimate work and clear explanations.
1 found across 156 total reviews at 4.8★. The single recent complaint describes a scheduled reflooring visit on June 3rd that never happened. The reviewer says the company gave no warning about missing the appointment and has not returned calls since. The owner responded that they had left messages and asked the customer to call back, offering to reschedule. The factual disagreement about who called whom is unresolved.
With only 1 negative review in the last 18 months, there is no complaint pattern to identify. The positive reviews do reveal a structural strength: reviewers repeatedly describe end-to-end project management where one estimator (usually Scott, Kurt, or Cayson) owns the relationship from first call through final walkthrough. Multiple reviewers specifically say they did not have to coordinate subcontractors. The owner responded to 100% of recent negative reviews with a personalized reply that engaged with specifics rather than a template.
Scott Barben (estimator/project lead — praised extensively for communication and insurance coordination). Mike (drywall/repair — praised for texturing skill and thoroughness). Brennan (drywall team with Mike — praised for efficiency). Cayson King (owner/estimator — praised for responsiveness and knowledge). Kurt (estimator — praised for patience and insurance help). Duane/Dwayne (demolition/water extraction — praised for care with belongings). Robert (demolition/water extraction — praised). Heather (front desk — praised for guidance and advice). Brooke (client resource — praised by referral partners). Jacob (estimator/team lead — praised for fast turnaround). Rolonzo/Lonzo (repair technician — praised for quality and politeness). Wyatt (estimator — praised). Rhett (technician — mentioned positively). Frank and Frank (father-son painting team — praised for ceiling work). Adrian (on-site repair lead — praised for timeliness).
This company has an unusually deep bench of named employees who show up repeatedly in positive reviews, which is rare for a restoration company this size. Ask for Scott Barben if you want the most-reviewed project manager, or Cayson King if you want to talk to ownership directly. The one scheduling miss is worth watching but is a single data point against 156 reviews.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a problem is the one billing to fix it. Consider getting an independent mold test before committing to their remediation scope.
- Their service area spans 11 counties from Logan to Springville. Jobs at the edges of that range may see longer response times than the Ogden or West Jordan core.
- One recent reviewer reported a scheduled job that never happened, followed by unreturned calls. The owner responded saying they had tried to reach the customer, but the disconnect is worth noting for anyone scheduling non-emergency work.
- They are a restoration company first. Mold remediation is one service among four. If you need a mold-only specialist, this is a generalist operation.
- The website lists a placeholder email (Myemail@gmail.com) on the contact page, which suggests the online contact form is the intended channel, not email.