Provider profile
SERVPRO of West Valley City
Provider snapshot
What this listing says
West Valley City homeowners dealing with mold after water damage who want a SERVPRO franchise with multilingual staff and 24/7 emergency response.
Best for
- West Valley City, Granger, and Hunter homeowners who need mold cleanup tied to a water damage event and want one company handling both
- Property managers who need a restoration company on call for emergencies across the west Salt Lake Valley — multiple reviewers manage properties and praise the rapid response
- Spanish-speaking homeowners who want to communicate in their language during a stressful mold or water damage situation
- Insurance-claim situations where you want a company already on preferred vendor lists — multiple reviewers mention smooth insurance coordination
- Commercial properties needing mold remediation with minimal downtime — the franchise handles both residential and commercial work
About this company
SERVPRO of West Valley City is a locally owned franchise serving the west side of the Salt Lake Valley. The office sits in North Salt Lake at 900 N 400 W, but the crew works across West Valley City, Granger, Hunter, and surrounding communities. Mold remediation is one service among many — water damage and fire damage restoration make up the bulk of their work, and mold jobs typically follow a water loss.
Their mold page describes a seven-step process: containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, removal of affected materials like drywall and insulation, and restoration of the space. They also offer contents packout and storage at their own facility during remediation. Nothing on the mold page stands out as unusual for a SERVPRO franchise — these are standard franchise procedures.
Joshua S. and Jeanene Grimstead own this franchise. The website emphasizes local hiring and multilingual staff, noting that technicians speak the languages of the community. One reviewer (Antonio G.) left a thank-you in Spanish, which supports the bilingual claim. The franchise operates 24/7 including weekends and holidays.
4.9 stars across 50 Google reviews is strong, especially given zero negative reviews in the last 18 months. Every single review is 5 stars. That said, 50 reviews is a modest total — this is a smaller-volume franchise, not one processing hundreds of jobs a year.
Services
Service area
Headquartered in North Salt Lake, Utah. The website lists West Valley City, Granger, and Hunter as the primary service area. Reviews indicate the franchise also serves Sandy, Taylorsville, Magna, Glendale, Draper, and Bountiful — a footprint covering much of the Salt Lake Valley's west and south sides.
Review consensus
Tom Szafran stands out across the most reviews — handling mold remediation, damage assessments, complimentary inspections, and even smoking brisket at a CE class for insurance agents. Reviewers describe him as someone who walks you through the entire process. Tonia gets repeated credit for guiding homeowners from water cleanup through reconstruction. Tracy draws praise from property managers for creating emergency binders and explaining processes clearly. Rory appears in reviews spanning several years, consistently noted for explaining the drying and cleanup process. Josh (likely owner Joshua) gets called out for speed and going above and beyond. Several reviewers mention the team showed up the same day or next day. Insurance coordination comes up repeatedly — reviewers say SERVPRO worked directly with their adjusters.
0 found across 50 total reviews at 4.9★. No negative reviews exist in the recent 18-month window. Across all 50 reviews, every single one is 5 stars. There are no complaints to analyze.
The review base skews heavily toward water damage and fire damage work. Only a handful of reviews mention mold specifically (Shirley C. in Sandy, Stephen J., Christina Trapletti, Amy Bocage, Mikell Heinz). Several reviews from March-May 2025 appear to come from insurance agents and property managers who attended SERVPRO CE classes rather than from remediation customers — these are relationship reviews, not service reviews. This is common for restoration companies that market to the insurance channel.
Tom Szafran (project manager/estimator — praised repeatedly for damage assessment, mold remediation coordination, and customer communication). Tonia (project coordinator — praised for guiding homeowners through water-to-restoration process). Tracy (business development/account manager — praised by property managers for emergency prep and responsiveness). Rory (technician/crew lead — praised across multiple years for explaining processes and cleanup work). Josh (owner/manager — praised for speed and dedication). Haleigh (office/operations — mentioned alongside Josh and in CE class context). Greg (team member — mentioned in CE classes and general praise). Gilbert (technician — praised for attention to detail). Carlos (technician — praised for responsiveness). Jumana (team member — praised for transparency and knowledge). Michael (technician — praised for daily follow-up). Karadie (specialty cleaning — praised for compassionate handling). Mike (specialty cleaning team). Alex (technician — praised for going above and beyond). Clark Johnson (former owner/manager — praised in older reviews for insurance handling). Lori, Coty, Gavin, Iago, Curtis, Ashley, Steve, Jonas, Quentin, Chris, Drew, Alisa, JT, Manuel (team members — each mentioned positively in individual reviews).
Ask for Tom if your job involves mold — he draws the most specific praise for remediation work and damage assessment. Since this franchise does not test, line up an independent mold inspector before calling SERVPRO so you have lab results in hand. The team responds quickly and coordinates well with insurance, but confirm your address falls within their actual service range.
Keep in mind
- SERVPRO of West Valley City does not do mold testing or inspection with lab analysis — they remediate only. You will need a separate testing company to confirm mold presence before work begins and to clear the space afterward.
- This is a franchise operation. The local owners (Joshua and Jeanene Grimstead) run it, but procedures, branding, and training come from the national SERVPRO system. Your experience depends on the local crew, not the brand name.
- The listed service area on the website is narrow (West Valley City, Granger, Hunter), but reviews come from Sandy, Taylorsville, Magna, Glendale, Draper, and Bountiful. Confirm they will service your specific location before booking.
- With only 50 total reviews and zero negatives, there is no complaint data to evaluate. A perfect record is unusual and may reflect a small review sample rather than flawless operations.