Provider profile
Black Diamond Water Damage & Flood Disaster Restoration
Provider snapshot
What this listing says
Salt Lake Valley homeowners dealing with water damage or mold who want a locally owned restoration company with 20+ years in Utah and a track record of fast emergency response.
Best for
- Salt Lake Valley homeowners who need water damage and mold handled by one company, from extraction through rebuild.
- Emergency situations where same-day or next-day response matters — reviewers consistently describe arrival within 30 minutes to a few hours.
- Homeowners navigating insurance claims who want a company that documents damage and communicates directly with the adjuster.
- Property owners in Murray, Draper, Sandy, West Jordan, and South Jordan who want a locally based crew rather than a franchise.
About this company
Black Diamond Water Damage & Flood Disaster Restoration operates out of Murray, Utah, and serves Davis, Salt Lake, and Utah counties. Water damage is the core business — mold remediation sits alongside fire damage, sewage cleanup, storm damage, and biohazard services. They hold IICRC certification and claim 20+ years of experience in restoration work.
Their mold process covers inspection, source identification, containment, removal, and prevention-focused remediation. They handle both residential and commercial properties. The website describes a single-team approach: one crew handles everything from initial assessment through reconstruction, which means fewer handoffs but also means the same company tests for mold and removes it.
The company is locally owned and based at 712 Confluence Ave in Murray. Multiple reviewers confirm the owner, Brian Wilson, shows up personally on jobs and responds to calls at odd hours — one reviewer describes a crew arriving at 9 PM on a holiday weekend. They work directly with insurance carriers and help document damage for claims.
At 4.7 stars across 44 Google reviews, the rating is solid but the volume is modest. Nearly every review is 5 stars, with only one negative review in the last 18 months. The small sample makes the rating less predictive than companies with hundreds of reviews.
Services
Service area
Headquartered in Murray, Utah (Salt Lake County). They list coverage across Davis, Salt Lake, and Utah counties, naming Draper, Layton, Lehi, Murray, Ogden, Orem, Park City, Provo, Salt Lake City, Sandy, Saratoga Springs, South Jordan, Tooele, West Jordan, and West Valley City. The extended area list on the About page adds Alpine, Bluffdale, Bountiful, Cottonwood Heights, Farmington, Heber City, Highland, and Kaysville. Coverage from Ogden to Provo and out to Tooele and Park City is a wide footprint — confirm response time for locations far from Murray.
Review consensus
Brian Wilson is the most frequently named person across the reviews, appearing in more than a dozen. Reviewers describe him as responsive to calls and texts, willing to explain the process in plain language, and personally present on job sites. Skyler Ryser reported a crew showing up within 30 minutes of a flooded basement from a sprinkler valve failure. Corby Romano, who owns a plumbing company, says he sends his own customers to Black Diamond. Devon and Shar Levanger drew praise from Melissa Thayer for working through a difficult insurance situation and documenting everything. Pierce was singled out by Isaac Shumway for standout work. Heather Lambert described Brian doing a mold assessment after a water main break. Several reviewers mention the crew treating their homes with care and cleaning up after themselves.
1 found across 44 total reviews at 4.7★. Debbie Holdaway left the sole 1-star review in February 2026, describing a water damage repair that started in October 2025. The company lost a floorboard during the job and spent four months trying to find a replacement. A different contractor found a matching piece in two hours. The company then cut her carpet to access another floorboard, and after she sent photos of the carpet damage, they stopped responding entirely. The project remains unfinished. Black Diamond did not post an owner response to this review.
The review base skews heavily toward water damage emergencies — burst pipes, flooded basements, water heater failures — rather than standalone mold jobs. Most mold-related reviews describe mold discovered after a water event, not as an independent assessment. This suggests the company's primary strength is emergency water response, with mold remediation as a follow-on service. The zero percent owner response rate on negative reviews is worth noting: Debbie Holdaway's detailed complaint went unanswered publicly, and with only one recent negative, there is no data on how the company addresses criticism.
Brian Wilson (owner/lead — overwhelmingly positive across 15+ reviews). Devon (crew member — positive, praised for insurance coordination). Shar Levanger (scheduling/communication — positive, noted for remodeling knowledge and clear communication). Pierce (crew member — positive). Eli (crew member — positive, praised for speed). Stephon (crew member — positive). Jason (project manager — positive). Kevin (crew member — positive). Milo (crew member — positive). Bruce (crew member — positive). Richie (crew member — positive).
Ask for Brian Wilson when you call. He runs assessments personally and stays reachable by text and phone during projects. The company moves quickly on water emergencies and handles insurance paperwork directly. But get an independent mold test before agreeing to remediation, and get a written timeline with milestones — the one negative review shows what can happen when a project stalls without accountability.
Keep in mind
- They do both mold testing and mold remediation. The company that identifies your mold problem also gets paid to fix it. Get an independent test or second opinion on the scope before committing to remediation.
- The single negative review describes a job that dragged on for five months with an unfinished project, a lost floorboard, carpet cut without authorization, and unanswered messages. The company did not respond to that review. With only 44 total reviews, one unresolved complaint carries more weight.
- The website lists service across three counties — Davis, Salt Lake, and Utah — stretching from Ogden to Provo and out to Tooele and Park City. That covers a lot of ground. Confirm realistic response time for your location.
- Forty-four Google reviews is a small sample. The 4.7 rating reflects mostly positive experiences, but you are working with limited data about how the company handles problems.