Provider profile
SOCOM Restoration
Provider snapshot
What this listing says
Wasatch Front homeowners who want a single military-family-owned company to handle water damage, mold, fire, and asbestos work from emergency response through full rebuild.
Best for
- Salt Lake County and Wasatch Front homeowners dealing with water damage, mold, or fire who want one company to handle everything from emergency response through reconstruction.
- Owners of older Salt Lake City homes (pre-1990) who need combined asbestos testing and abatement alongside water or mold work.
- Homeowners who want their restoration company to manage insurance documentation and billing directly, reducing paperwork burden during a crisis.
- Landlords and property investors dealing with tenant-occupied units that need fast water extraction and structural drying to minimize vacancy time.
- Families with suspected mold who want testing and remediation handled by the same team without coordinating multiple contractors.
About this company
SOCOM Restoration operates out of Millcreek, Utah, and positions itself as a military-family-owned restoration company. Founded by Matthew Caldwell over six years ago, the company handles water damage, fire damage, mold remediation, asbestos abatement, and full reconstruction under one roof. Their name references the military special operations command, and the military identity runs through the company culture.
The standout feature here is single-source coverage. SOCOM does its own mold testing, mold removal, water extraction, structural drying, asbestos testing, asbestos removal, fire cleanup, and full rebuild work. They claim one-hour emergency response times, direct insurance billing, and free inspections. Their website describes use of thermal imaging cameras, moisture meters, HEPA filtration, negative air pressure containment, antimicrobial treatments, and hydroxyl or ozone treatments for smoke odor.
Matthew Caldwell founded the company and remains active in day-to-day operations. The team includes field staff like Patrick, Aaron, and Brendan, plus office coordinator Matt. The company holds BBB accreditation with an A+ rating and references IICRC certifications. They serve Salt Lake County, Utah County, Davis County, Weber County, Wasatch County, Summit County, and Tooele County from their Millcreek base.
With 38 Google reviews and a 4.9-star rating, SOCOM has a strong review profile for a company this size. Nearly every review is five stars, and multiple reviews come from insurance agents and repeat customers who refer clients to SOCOM regularly.
Services
Service area
SOCOM Restoration is headquartered in Millcreek, Utah (Salt Lake County). They list service coverage across seven counties: Salt Lake, Utah, Davis, Weber, Wasatch, Summit, and Tooele. The website names specific neighborhoods including Sugar House, The Avenues, Draper, South Jordan, and references Park City, Provo, and Ogden. That is a wide reach for a small company, and response times likely vary significantly between Millcreek and the outer counties.
Review consensus
Patrick Clark draws the most individual praise, named in at least seven reviews for responsiveness, clear explanations, and honest assessments. Tim Horyna noted Patrick solved a basement mold issue and helped him avoid filing an insurance claim. Valerie Kimble called out Patrick's reliability and genuine care for clients. Matthew Caldwell is praised by repeat customers and insurance agents for fast response and handling insurance documentation. Aaron draws consistent praise for quality field work, mentioned alongside Patrick and Matthew in multiple reviews. Jennifer Bannick described Matthew and his team helping with insurance information, moving flood-damaged belongings, and drying everything efficiently. Matt (office staff) and Jana receive praise from Matt Vis for advocating with the insurance company during a floor replacement claim. Multiple insurance agents and adjusters (Patricia Fortner, Brandon Hammond, Shelby Remund) recommend SOCOM to their clients, citing quick response and clear communication with adjusters. Stacey Fearnley has used SOCOM three or four times across two different houses. Kim Holly used them twice for pipe-burst flooding and said her insurance company responded positively when she mentioned SOCOM.
1 found across 38 total reviews at 4.9★. The single recent negative comes from a landlord whose basement remediation project went smoothly in terms of work quality. Alec Ferguson confirmed the results were satisfactory and noted a two-year warranty. The complaint centers entirely on post-project payment handling: after Brendan mentioned financing options and office staff Matt began exploring those options, Matthew Caldwell left a voicemail threatening to place a lien on the property, roughly one week after project completion. Ferguson described the voicemail as menacing. The owner's response explained that multiple attempts to reach Ferguson about payment went unanswered, and that past experience with non-paying customers prompted the escalation. The owner acknowledged acting on concern rather than confirmed nonpayment. Ferguson also noted communication declined during the project itself, with gaps of multiple days between updates.
The owner response on the single negative review is detailed and personalized, not a template. Matthew Caldwell engaged with specific facts, acknowledged the communication gap, and explained his reasoning for the lien threat without dismissing the complaint. This suggests active reputation management and a willingness to address criticism directly. The tension in this review appears rooted in the owner's past experience with unpaid projects creating a hair-trigger on payment collection, which could surface again for other customers who need financing or delayed payment terms.
Patrick Clark (field technician / assessor — strongly positive, named in 7+ reviews for responsiveness and honest assessments). Matthew Caldwell (owner — mostly positive for fast response and insurance handling, negative in one review for lien threat and communication decline). Aaron (field technician — positive, praised for quality work across multiple reviews). Brendan (field staff — mixed, praised for initial responsiveness in one review but part of the communication decline complaint). Matt (office coordinator — positive, praised for client advocacy and financing discussions). Jana (office/insurance coordinator — positive, praised for insurance advocacy). Lance and Taylor (field staff — positive, praised for punctuality and politeness). Ken (staff — positive, described as responsive and honest). Mitchell (field assessor — positive, praised for assessing water damage and organic growth).
Ask for Patrick if your project involves mold or water damage assessment; he has the strongest track record in the reviews. Get payment terms, financing availability, and lien policies in writing before work begins, especially for larger projects. The work quality draws almost no complaints, but the owner's aggressive approach to payment collection caught one customer off guard.
Keep in mind
- SOCOM does both mold testing and mold remediation. A company that finds the mold and then sells the removal has a financial incentive to find problems. Consider getting an independent mold test before committing to remediation.
- The company claims a seven-county service area stretching from Tooele to Summit County. That is a wide geographic range for a small, locally owned outfit. Confirm actual response times for locations far from their Millcreek base.
- One recent negative review describes the owner threatening a property lien within roughly a week of project completion, before a financing arrangement had been finalized. The owner's response acknowledged acting out of concern about payment but did not retract the lien threat.
- The company has operated for just over six years with 38 reviews. That is a relatively thin track record compared to larger restoration firms in the Salt Lake market. Most of the review volume comes from the past two years.