Provider profile
Flood Pros LLC
Provider snapshot
What this listing says
Salt Lake County homeowners dealing with water damage that has turned into a mold problem, since Flood Pros handles both the water mitigation and mold remediation under one roof with 24/7 availability.
Best for
- Salt Lake County homeowners who need water damage dried out and any resulting mold handled by the same company.
- Homeowners with insurance claims, since Flood Pros has staff dedicated to working with insurance companies and multiple reviewers confirm smooth claims coordination.
- After-hours emergencies like burst pipes or sewage backups, given their 24/7 availability and reviewer-confirmed fast response times.
- Homeowners who want to rent drying equipment and handle part of the cleanup themselves rather than paying for full-service mitigation.
- Property owners dealing with mold discovered after water damage, where Flood Pros can trace the moisture source and remediate in one engagement.
About this company
Flood Pros is a full-service restoration company based in Midvale, Utah, serving Salt Lake County and eight surrounding counties. Their primary identity is water and flood damage cleanup, but they also handle mold remediation, fire damage, sewage cleanup, and reconstruction. They position themselves as a start-to-finish operation: mitigation, remediation, and rebuilding all happen in-house.
On the mold side, their website describes a four-step remediation process: containment with negative air pressure, removal of affected materials, HEPA vacuuming of surfaces and HVAC systems, and disinfection with negative ion technology. They follow IICRC standards and reference the Indoor Environmental Standards Organization (IESO). They also do their own mold inspections and sample collection, which means they both test for mold and do the remediation work. They rent out fans and air movers directly to homeowners, which is unusual for a restoration company.
Flood Pros has a dedicated insurance coordination staff and offers free assessments. Their technicians are available 24/7, including holidays. The company handles both residential and commercial jobs across Salt Lake, Davis, Weber, Utah, Tooele, Summit, Box Elder, Cache, and Morgan counties.
242 Google reviews at 4.5 stars is a solid volume for a Utah restoration company. The rating is pulled down by a handful of complaints about long reconstruction timelines, but the large majority of reviewers describe fast response times and attentive on-site crews.
Services
Service area
Flood Pros is headquartered in Midvale, Utah (Salt Lake County). They list service coverage across nine counties: Salt Lake, Davis, Weber, Utah, Tooele, Summit, Box Elder, Cache, and Morgan. That stretches from Logan in the north to Provo in the south, roughly 150 miles. Confirm response times if you are outside the Salt Lake metro area.
Review consensus
Reviewers consistently name individual crew members who made stressful situations manageable. Reyes appears in multiple 2025 reviews for drywall and painting work, praised for punctuality, clean job sites, and going beyond the scope when needed. Braxton draws praise for communication throughout the reconstruction process, including meeting clients at carpet stores and doing follow-up walk-throughs. Nick Toone appears in older reviews as a manager who showed up within hours, gave clear estimates, and adjusted billing when work took fewer days than contracted. Bryton and Jordan also receive repeat praise for keeping homeowners informed. Fast response times are the most consistent theme across all reviews, with multiple reviewers describing same-day or middle-of-the-night arrivals.
2 found across 242 total reviews at 4.5★. Both 1-star reviews involve reconstruction projects, not initial mitigation. Devon Moss (May 2025) described a kitchen water leak repair that dragged on 16 months with missing trim, unreplaced carpet padding, and sloppy drywall. The reviewer also reported receiving a $1,600 bill for hardwood floor work that was never performed, despite $9,000 already paid by insurance. The owner responded that the floors were not refinished because the homeowner was undecided, and that insurance was repaid for that portion. Isaiah R (May 2025, Local Guide, 13 reviews) described a post-fire basement rebuild where project manager Corey provided few updates, took over two months to install a water heater, and eventually admitted the project was too large for the company. The reviewer fired Flood Pros and hired an independent contractor. The owner response asked the reviewer to call the office but did not address the specifics.
There is a clear split between Flood Pros' mitigation work and their reconstruction work. The mitigation side, where crews show up to extract water, set up fans, and dry out spaces, gets near-universal praise for speed and attentiveness. The reconstruction side, where they rebuild drywall, floors, and trim after the drying is done, is where both 1-star reviews land. Both describe projects that went months past expected timelines with poor communication from project managers. This suggests the company may be better staffed or structured for emergency response than for longer-term construction management. The owner response pattern also differs: the Devon Moss response engaged with specifics and offered factual corrections, while the Isaiah R response was a generic request to call the office, suggesting inconsistent reputation management.
Nick Toone (manager -- positive, named in multiple reviews for fast on-site response and fair estimates). Reyes (drywall/painting -- positive, named in multiple 2025 reviews for punctuality and quality work). Braxton (project coordinator -- positive, praised for communication and follow-through). Bryton (project role -- positive, praised for keeping clients informed). Jordan/Jorden (technician -- positive, praised for exceeding expectations and respectful work). Corey (project manager -- negative, cited for poor communication and admitting the project was too big). Tanner (service role -- positive). Justen (service role -- positive). Bakke Jadama (technician -- positive, praised for speed and explaining the process). Lorenzo (project manager -- positive, praised for listening and managing remodel). Amanda (billing -- positive). Pedro (technician -- positive). Sam (technician -- positive). Jared (technician -- positive). Paul (technician -- positive). Will (technician -- positive).
Flood Pros is a strong pick for the emergency phase: getting water out, setting up drying equipment, and handling insurance paperwork. If your project extends into major reconstruction, ask specifically who your project manager will be and get a written timeline with milestones. Request Reyes for drywall and painting work, or ask for Braxton if you need someone who will keep you updated throughout a longer rebuild.
Keep in mind
- Flood Pros does both mold testing and mold remediation. That means the same company that tells you whether you have a mold problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation services.
- Two recent 1-star reviews describe reconstruction projects that stretched over a year with incomplete work, billing disputes, and poor communication from project managers. The mitigation side gets strong reviews, but reconstruction appears to be a weaker operation.
- They claim coverage across nine Utah counties, from Cache County in the north to Utah County in the south. That is a wide geographic footprint. If you are on the edges of their service area, confirm response times before booking.
- One reviewer reported being billed $1,600 for work never performed. The owner responded that insurance payments were returned, but the disagreement itself is worth noting. Get itemized invoices and compare them against your insurance paperwork.
- Their website mentions biohazard and crime scene cleanup, drain cleaning, and plumbing, but reviews focus almost entirely on water damage and reconstruction. There is limited evidence of mold-specific project volume in the review data.