Provider profile
Jeffers Fire and Flood Restoration
Provider snapshot
What this listing says
Utah County and Salt Lake County homeowners dealing with mold after a water event who want a family-owned restoration firm that handles both cleanup and rebuild.
Best for
- Homeowners in Utah or Salt Lake County who need mold cleaned up after a water event and want one company to handle both the mold work and the structural rebuild
- Buyers who want a restoration firm that coordinates directly with homeowner insurance, as reviewers describe smooth claims handling
- Property owners dealing with overlapping damage types (water plus mold, fire plus smoke) who prefer a single contractor rather than juggling multiple vendors
About this company
Jeffers Cleaning & Restoration has operated out of Mapleton, Utah since 1996. The company is family-owned, BBB-accredited, and holds IICRC firm certification. They handle mold remediation, water damage, fire damage, building restoration, and commercial restoration across Utah and Salt Lake Counties.
Mold work is one piece of a broader disaster-restoration operation. One reviewer described Jeffers sealing off an affected room, isolating the HVAC system, and drying the space after a foundation leak caused significant mold growth. The company states it looks for the moisture source to prevent recurrence.
Jeffers also does building restoration for older structures and takes on commercial properties. They offer 24/7 emergency dispatch and same-day site visits, which multiple reviewers confirm. The company is a lead-based paint renovation firm, relevant for older Utah homes.
Services
Service area
Jeffers covers Utah and Salt Lake Counties. Their listed cities include Provo, Orem, Salt Lake, Sandy, Draper, Lehi, American Fork, Spanish Fork, Springville, Mapleton, Payson, Park City, and surrounding areas. They dispatch from Mapleton.
Review consensus
Colby draws repeated praise for communication: messaging a day ahead to confirm scheduling, providing real-time progress updates, and working around homeowner availability. Lacee Turley called him a "construction concierge." Terri Christensen names Gary and Dustin for their remodel and flood repair work. Devron Larson, who owns a competing restoration company, says he sends his overflow jobs to Donna and her crew because they do the work right. Rachael Bee describes Jeffers isolating a mold-affected room from the HVAC system and coordinating with her Bear River insurance.
0 found across 24 total reviews at 4.6 stars. No 1-star reviews exist in the review history. The only sub-5-star review is a 4-star from Jenn G (March 2024) who reported a missed consultation appointment. The scheduler took responsibility, the team arrived the next day, and the reviewer still rated them 4 stars.
Several reviewers describe using Jeffers for repeat incidents (Terri handled two floods through them, Rachael Bee used them twice, Staci Richardson had two sewage backups). Repeat usage from the same customers over months suggests satisfaction with the first job. Drew Scarbrough notes Jeffers referred him elsewhere for work outside their scope rather than taking on something they could not handle.
Colby (coordinator/scheduler — positive), Gary (restoration worker — positive), Dustin (restoration worker — positive), Donna (owner/crew lead — positive), Nan (receptionist — positive)
Jeffers is a small, long-running family restoration company with strong repeat-customer loyalty and zero negative reviews on record. The tradeoff is limited review volume and a website that gives few details about their mold-specific process. Ask direct questions about equipment and containment methods before hiring.
Keep in mind
- Mold remediation is one of several services, not the sole focus. If you need a company that does nothing but mold work, this is a generalist restoration outfit.
- The review volume is low at 24 total Google reviews over nearly 30 years of operation. That makes it harder to spot patterns.
- One reviewer (Jenn G, 2024) reported a missed initial consultation appointment, though the scheduler acknowledged the mistake and the team came the next day.
- The website does not describe specific mold remediation equipment or methods beyond stating IICRC certification. Ask what drying and removal process they plan to use for your situation.
- Most reviews date from 2018-2021. Recent feedback is sparse, with only two reviews from 2023 or later.