Provider profile
Paul Davis Restoration of Utah - Logan Office
Provider snapshot
What this listing says
Logan-area homeowners dealing with water or fire damage who want a national franchise with 24/7 response and insurance claim coordination built into the process.
Best for
- Cache Valley and northern Utah homeowners who need water or mold damage handled under one roof from mitigation through rebuild.
- Insurance-referred jobs where you want a company that coordinates directly with your carrier on claims and documentation.
- Commercial property managers who need large-loss restoration with 24/7 emergency response.
- Homeowners facing fire or smoke damage who need content restoration, cleaning, and full reconstruction.
About this company
Paul Davis Restoration of Utah's Logan office is a franchise location of the national Paul Davis network, serving Cache Valley and surrounding northern Utah communities. This is a full-service restoration company — mold is one piece of what they do, alongside water damage, fire and smoke cleanup, storm repair, biohazard work, and remodeling. They handle both testing and remediation in-house.
Their mold page describes using dehumidifiers, water extractors, air movers, and antimicrobial treatments. Their website states that water restoration specialists are IICRC-certified and trained to identify mold, contain spread, and disinfect affected areas. They claim 24/7 emergency availability with a 30-minute response window.
Paul Davis was founded in 1966 and now operates more than 300 franchise locations across the U.S. and Canada. The Logan office is one of four Utah locations (along with Centerville, Lindon, and St. George), all under the same franchise ownership. Brandon is the owner.
4.3 stars on Google across 266 reviews is a middling score for a restoration franchise. The negative reviews reveal a gap between the mitigation crews — who tend to get praised — and the reconstruction side, where workmanship and project management complaints cluster.
Services
Service area
Headquartered at 660 W 1725 N in Logan, Utah, this office serves Cache Valley and surrounding northern Utah communities. Paul Davis Restoration of Utah operates three additional offices in Centerville, Lindon, and St. George, covering much of the state. The Logan listing specifically is the relevant location for the Cache Valley area.
Review consensus
Andy drew specific praise from Rex Nutter for going beyond expectations and handling insurance communication until the job was done. Curtis and Hasan earned a callout from Karin Christensen for being informative and courteous during a flood cleanup and renovation. Seyona Creger turned around a project for Marla Anderson through consistent weekly updates after a rough start. John and Dylan impressed paige liljenquist with fast response on two separate water damage incidents. Across positive reviews, the mitigation teams draw consistent praise for speed, friendliness, and efficiency. Several reviewers mention that insurance companies referred them to Paul Davis.
5 found across 266 total reviews at 4.3★. Tony Walton described a job that took over two and a half months for what should have been three weeks, with substituted materials, charges for work not done, and a request to commit insurance fraud. Brooke Freidenberger reported a five-month project where a subcontractor caused additional damage, verbal-only charge agreements led to a reduced refund, and a refund check bounced — she named the administration as the problem while praising the mitigation team. Saige Martinez detailed moving her family with three young children back into a home with nails, debris, no AC, no hot water, and lingering smoke odor, despite the owner's recommendation to wait — the owner's detailed response acknowledged communication gaps but noted the family moved back before the punch list was complete. Emma Tomblinson reported spray paint dust on belongings, gaps in bathroom framing, uncaulked surfaces, and a broken light fixture — the owner said they could not locate her in their records. Austin Pratt said the crew came, took pictures, and left without mitigating standing water — the owner also could not find him in their records.
The split between mitigation and reconstruction quality is the defining pattern. Reviewers consistently praise the initial response crews for speed and friendliness, then describe a sharp drop-off when the project moves to the rebuild phase — extended timelines, poor workmanship, and billing confusion. This is common in franchise restoration operations where mitigation is handled by in-house teams but reconstruction relies on subcontractors. The owner (Brandon) responds to most negatives, but response quality varies: some are detailed and specific (Saige's review got a point-by-point rebuttal), while at least one was a mismatched template ('thank you for your great rating' on a 1-star review).
Andy (restoration coordinator — positive, praised for insurance handling and going beyond expectations). Curtis (renovation/cleanup — positive, informative and courteous). Hasan (renovation/cleanup — positive, paired with Curtis on flood job). Seyona Creger (project manager — positive, weekly updates saved a troubled project). John (water damage response — positive, fast and thorough). Dylan (water damage response — positive, paired with John on multiple incidents). Ty (reconstruction coordinator — positive, praised for keeping in touch during cabinet work). Austin (communication — positive, improved communication on a 4-star review). Jon Schael (mitigation coordinator — mixed, 3-star reviewer said he needed to communicate with insurance on overdue invoices). Brandon (owner — responds to reviews, quality varies from detailed to template).
The mitigation crews earn their praise — if you need fast water extraction or emergency response, this Logan office has a solid track record there. The risk is on the reconstruction side, where timelines stretch and workmanship gets inconsistent. Ask for a written scope, timeline, and itemized estimate before the rebuild phase starts, and request a named project manager like Seyona Creger who will keep you updated weekly.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you how much mold you have also profits from removing it. Consider getting an independent test first.
- Multiple reviewers report projects dragging well past initial timelines — one took over five months, another over two and a half months for what the homeowner expected to be three weeks. Ask for a written schedule upfront.
- Workmanship on the reconstruction side draws complaints. Several reviewers describe having to fix or redo work after the crew left, including gaps in framing, poorly installed fixtures, and debris left behind.
- Billing disputes surface in multiple reviews. One reviewer reported being asked to commit insurance fraud, and another said a refund check bounced. Get itemized invoices and confirm scope of work before signing off.
- The owner responded to one clear 1-star complaint by thanking the reviewer for a 'great rating,' which suggests some responses are automated rather than carefully read.