Paul Davis Restoration of Utah - Lindon Office

Tim draws the most mentions by far. Reviewers credit him with clear communication, fast coordination with insurance, and quality flooring and reconstruction work. Kellen gets praise for keeping projects moving and communicating well. Brandon (the owner) is named for patience, fair pricing, and straightforward communication on a complex multi-year lawsuit recovery. Brady from the Ogden office is noted for strong communication on a tight-deadline restoration. Billy and Tumee are praised for drywall and painting work. Multiple reviewers highlight fast initial response, often same-day, and the company's willingness to work directly with insurance adjusters. Content restoration after fires draws specific praise, with one reviewer calling the contents team handling of belongings from underwear to oil paintings irreplaceable.

7 found across 268 total reviews at 4.3★. Communication failure is the dominant theme. Brookie Laub waited a week and a half with no contact, then three more days for a callback that ended abruptly. The owner response explained insurance and lab delays but acknowledged they should have communicated during the wait. Daniel Valladolid describes too many people involved without clear responsibilities and calls that are never returned; the owner response was a template directing him to call the office. Erika Richards wrote the most detailed complaint: as a nursing mother with two young children, she received little notice before crews arrived, went days without updates, and says the project manager did not read the contract. She describes a broken bathroom valve left leaking, damaged furniture never disclosed, and an unlevel floor the company refused to fix. The owner response disputes several claims and notes that issues were addressed, but acknowledges ending the project by mutual agreement. Dan Geller had a hole in his ceiling for three weeks with no contact about repairs despite repeated calls; the owner (Brandon) acknowledged the lapse. Amy Christensen alleges framing was built over unremediated fire damage and that a work authorization was backdated. Matthew Miller, a Local Guide with 14 reviews, describes crews randomly showing up and being asked to sign a blank payment authorization. Cheryl Wood reports late arrivals and poor call returns; the owner response notes they could not find prior contact attempts and that the review was meant to prompt a callback.

The disconnect between praise and complaints maps to a structural split common in restoration franchises: the front-end response (showing up fast, starting mitigation) works well, but the back-end project management (scheduling reconstruction, communicating timelines, following through on commitments) breaks down. Tim stands out as the exception, drawing repeat praise precisely because he maintains communication through the entire project. Owner responses vary in quality: Brandon signs some with specific context and accountability, while others are templates directing customers to call the office number without engaging with the complaint specifics.

Tim (project manager / reconstruction coordinator — strongly positive, named in 8+ reviews for communication, responsiveness, and quality work). Brandon Cox (owner — positive in reviews, signs some owner responses with specific accountability). Kellen (project coordinator — positive, praised for keeping projects moving). Brady (Ogden office — positive, praised for communication on time-sensitive restoration). Billy (drywall/painting — positive). Tumee (drywall/painting — positive). Carsen (contents/smoke damage — positive). Alan (reconstruction — positive, mentioned in a 3-star review for doing good work). Dave (crew member — positive, praised for detailed explanations of the process). Curtis (crew member — positive, praised for explaining process and options). Josh (sales/intake — negative, mentioned in Amy Christensen's complaint about a disputed authorization document).

Ask for Tim as your project manager if he is available. His track record in reviews is consistently strong on the exact thing this company struggles with: keeping customers informed throughout the project. Get a written timeline with a finish date, a named point of contact, and a communication cadence before signing anything. If your insurance company assigned Paul Davis, you still have the right to choose a different contractor.