Provider profile
Water Damage Specialists
Provider snapshot
What this listing says
Utah County homeowners dealing with water damage that has led to mold growth, especially in Lehi and surrounding cities where their 17-year track record and 24/7 emergency response make them a strong one-call option.
Best for
- Lehi, American Fork, and north Utah County homeowners who need fast water damage response with mold remediation handled under one contract.
- Homeowners dealing with mold discovered after a slow leak or flooding, where the same crew can test, remediate, and rebuild.
- Rental property owners and property managers who need a single vendor for emergency plumbing, water extraction, and follow-up restoration.
- Homeowners who want dustless demolition during water damage tearout to reduce airborne particle exposure.
- After-hours and weekend emergencies where same-day response matters, since they staff 24/7 and reviewers confirm middle-of-the-night arrivals.
About this company
Water Damage Specialists is a Lehi-based restoration company that handles the full chain from plumbing failures through water extraction, mold remediation, and reconstruction. They hold IICRC credentials and a Restoration Industry Association designation. Their primary identity is water damage restoration, with mold work as a natural extension when water damage leads to mold growth.
What stands out is the breadth of in-house services. They run their own plumbing division, do environmental testing (mold and air quality), perform dustless demolition, and handle reconstruction. They also do asbestos and lead abatement. The dustless demolition service is genuinely unusual for a restoration company this size. They offer $249 whole-home mold inspections and daily monitoring visits during the drying process.
The company has operated in the Lehi area for 17 years. Owner Dan is named frequently in reviews as hands-on with jobs and responsive to customer calls. A property manager in one review mentioned using them for 14 years. Multiple reviewers note repeat business across two or three separate incidents.
With a 4.9-star rating across 64 Google reviews, this is an exceptionally strong score. Only one review in the recent 18-month window falls below 4 stars. Several repeat customers and a long-tenured property manager relationship reinforce that the rating reflects sustained performance rather than a small-sample fluke.
Services
Service area
Headquartered in Lehi, Utah at 257 E State St. They list specific service area cities including American Fork, Cottonwood Heights, Draper, Eagle Mountain, Heber City, Midvale, Midway, Millcreek, Murray, Orem, Park City, Pleasant Grove, Provo, Salt Lake City, Sandy, Saratoga Springs, Snyderville, West Jordan, and West Valley City. This covers Utah County, Salt Lake County, and stretches into Wasatch and Summit counties, which is a broad footprint for a single-location company.
Review consensus
Rob draws the most praise across reviews, named in at least eight, consistently described as responsive and clear in his explanations. Bryan (also spelled Brian) appears in roughly ten reviews for plumbing, drain clearing, and water heater work, with praise for quoting accurately and cleaning up after himself. Dan is named in about eight reviews as the owner who personally manages jobs, communicates daily progress, and earns trust from repeat customers. Devin (also Devon) appears in four reviews for drain and plumbing work with praise for knowledge and communication. Norman appears once for careful drywall tearout. Reviewers consistently highlight same-day and middle-of-the-night response, clear explanations of the process at each step, and fair pricing. Multiple customers mention using the company two or three times.
1 found across 64 total reviews at 4.9★. One reviewer described a plumbing visit where he says the technician pulled a basement toilet, which caused widespread flooding that damaged carpets, flooring, baseboards, and drywall. He felt the crew should have shut off the main water and had a sump pump ready. The owner responded with a detailed rebuttal, stating the basement already had standing water from a deeper sewer blockage when the technician arrived, supported by video documentation. The owner also noted the company was transparent that their equipment could only reach 100 feet and that a service agreement made this clear. The disagreement over what caused the flooding is unresolved. The reviewer has only one Google review and zero likes on the complaint.
The owner responded to the sole negative review with a lengthy, specific, fact-based response that included references to video documentation and the service agreement. This is not a template deflection. The company clearly manages its reputation actively, but with substance rather than boilerplate.
Rob (technician/team lead — positive, named in 8+ reviews). Bryan/Brian (plumbing and drain technician — positive, named in 10+ reviews). Dan (owner — positive, named in 8+ reviews). Devin/Devon (technician — positive, named in 4 reviews). Norman (technician — positive, named in 1 review).
With 63 of 64 reviews at 4 or 5 stars, this company delivers consistent results across water damage, plumbing, and mold work. Ask for Rob or Dan for water damage and mold jobs, and Bryan for drain and plumbing work. Get an independent mold test before signing a remediation contract if the dollar amount is significant.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest. The company that finds the mold profits from removing it. Ask whether they will accept a third-party test or consider getting an independent test before committing to remediation.
- Their plumbing equipment reaches only 100 feet on sewer lines. For deeper blockages, they refer out to an affiliate, which means a second company and potentially separate billing.
- Their service area spans from Provo to Salt Lake City and out to Park City and Heber City. That is a wide geographic spread for a Lehi-based team. Confirm response time estimates for locations far from their Lehi office.
- The $249 whole-home mold inspection is a fixed price, but the website does not break down what remediation costs look like. Get a written scope and estimate before work begins.