Provider profile
SERVPRO of Holladay/Cottonwood
Provider snapshot
What this listing says
Holladay and Cottonwood homeowners dealing with water damage who need same-day emergency response from a family-owned SERVPRO franchise with consistently named field techs.
Best for
- Homeowners in Holladay, Cottonwood, Millcreek, or South Salt Lake who need mold remediation tied to an existing water damage event.
- Insurance-referred jobs where you want a restoration company that coordinates claims paperwork and has an established relationship with carriers.
- Situations where mold cleanup needs to flow directly into reconstruction — they handle demolition, remediation, and rebuild under one roof.
- After-hours emergencies — multiple reviewers confirm same-day or middle-of-the-night response.
About this company
SERVPRO of Holladay/Cottonwood is a franchise operation serving the east side of the Salt Lake Valley, owned by Bradley, Susan, Kevin, and Stephen Tatom. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, sewage cleanup, storm damage, and reconstruction. The vast majority of their reviews involve water damage response, not mold-specific work.
Their mold page describes a process that includes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. They also offer contents packout and storage at their own facility. The website mentions IICRC-industry certification for staff training. Nothing on the site distinguishes this location's mold approach from the standard SERVPRO franchise template — the mold service pages are corporate boilerplate shared across all SERVPRO locations.
The SERVPRO brand has existed since 1967, but that date refers to the national franchise system, not this specific location. The Tatom family runs this franchise, though the website doesn't specify when they acquired it or how long they've operated locally.
A 4.9-star rating across 98 Google reviews is unusually strong. What makes it notable is the consistency — reviewers name the same field technicians (Isaac, Jason, KT, Pedro, Elias) over and over across months of reviews, suggesting low staff turnover and a stable crew.
Services
Service area
Headquartered in the Holladay area of Salt Lake County, Utah. Serves Holladay, Cottonwood, South Salt Lake, Salt Lake City, Millcreek, Canyon Rim, Olympus Hills, and Mt Olympus. Also lists coverage extending to Midway, Snyderville, Kimball Junction, Jeremy Ranch, Solitude, and Brighton — a range that stretches well into Summit and Wasatch counties near Park City.
Review consensus
Isaac is the standout name — he appears in the majority of reviews spanning over a year, consistently praised for speed, courtesy, and clear communication. Jason is nearly as frequent a mention, often paired with Isaac as a two-person crew. KT, Pedro, Elias, Kenny, George, and Luis also receive positive mentions. Reviewers repeatedly highlight same-day arrival, after-hours availability (including midnight calls), wearing foot protection in homes, and explaining the process clearly. Several reviewers mention insurance coordination going smoothly.
1 found across 98 total reviews at 4.9★. One reviewer (Austin Harvey, December 2025) initially left a 5-star review praising Isaac, Jason, and Brady for the mitigation phase, then updated to 1 star after waiting three months with no reconstruction date. The complaint describes repeated calls met with excuses and broken promises to call back. The owner responded with specific facts: the insurance payment arrived two months after the work, the reconstruction estimate was sent in November with the customer copied, and the signed contract and down payment hadn't been returned. The core issue — poor communication during the handoff from mitigation to reconstruction — is a real gap, even if the contractual delay was partly on the customer's side.
The review profile is overwhelmingly water-damage focused. Nearly every review describes flood cleanup, burst pipes, or sewer backups. No reviews in the provided data specifically mention mold remediation work. This means the 4.9-star rating reflects their water damage response, not their mold work. The owner responded to the single negative review with detailed, personalized factual context rather than a template deflection, which is a positive signal.
Isaac (lead technician — overwhelmingly positive, named in 30+ reviews). Jason (technician — frequently paired with Isaac, positive). KT (technician — positive, praised for patience and equipment handling). Pedro (technician — positive). Elias (technician — positive, praised for crawl space work). Kenny (technician — positive, praised for returning to fix incidental damage). George (technician — positive). Luis (technician — positive). Shaunte (technician — positive, praised for efficiency). Abe/Abran (technician — positive, praised for after-hours help). Yeison/Yaison (technician — positive). Grady (technician — positive, praised for sewer backup work). Christian (technician — positive, praised for honest assessment). Brady (technician — positive in original review, mentioned in mitigation-to-reconstruction complaint). Yolanda (technician — positive). Jose (technician — positive). David (technician — positive).
If you need mold work after water damage, this crew will likely show up fast and handle the demolition and drying portion well — that is what their reviews actually confirm. Ask specifically about their mold remediation experience and who will lead the mold-specific portion of the job. If reconstruction is part of your scope, get the contract signed and a timeline locked in writing before the mitigation crew leaves.
Keep in mind
- This is a restoration company, not a mold specialist. Mold work here is an extension of their water damage business. If you have a standalone mold problem unrelated to a recent water event, ask whether their techs have mold-specific experience beyond the standard SERVPRO training.
- The mold service pages on the website are identical corporate SERVPRO boilerplate, not content specific to this franchise. You cannot tell from the website what equipment or methods this particular location actually uses on mold jobs.
- Their one negative review describes a three-month delay between mitigation completion and reconstruction scheduling. The owner's response indicates the customer hadn't returned a signed contract, but the gap in communication is worth noting. If your job involves reconstruction after remediation, get a written timeline upfront.
- They list service areas stretching from South Salt Lake out to Snyderville, Kimball Junction, and Jeremy Ranch near Park City. That is a wide geographic range. Confirm response time expectations if you are in the outer areas.