Provider profile
Bull Matrix Restoration & Disaster Cleanup
Provider snapshot
What this listing says
Herriman and south Salt Lake County homeowners dealing with water or fire damage who want one company to handle mitigation, mold removal, and full reconstruction under a single insurance claim.
Best for
- Homeowners in Herriman, Riverton, South Jordan, and southwest Salt Lake County who need emergency water or fire damage response.
- Property owners who want one contractor to handle the full arc from emergency mitigation through reconstruction so they avoid coordinating multiple companies.
- Commercial property managers needing rapid flood response — reviewers confirm BMR has handled office and warehouse flooding with same-day mobilization.
- Spanish-speaking homeowners in the Salt Lake Valley — multiple crew members work in Spanish, and several reviewers wrote in Spanish about their experience.
- Homeowners with smaller, insurance-covered water damage jobs where the scope is straightforward and the mitigation-to-rebuild timeline is short.
About this company
Bull Matrix Restoration is a family-owned restoration company based in Herriman, Utah, that handles everything from emergency water extraction to full-scale reconstruction. Their primary identity is a one-stop disaster recovery shop: they show up for the flood or fire, tear out damaged material, dry the space, remove mold, and then rebuild as a general contractor. They also handle mold testing and removal, asbestos abatement, crime scene cleanup, and content restoration.
What stands out is their operational setup for emergencies. They keep semi-trailers preloaded with air scrubbers, dehumidifiers, and moisture testing equipment so they can roll to a job immediately. Multiple reviewers confirm same-day or same-hour response times. They also have a sizable bilingual crew — several Spanish-language reviews describe working with Julio and his team on reconstruction projects. The company holds a BBB accreditation with an A rating and mentions IICRC-trained technicians on their website.
Bull Matrix claims to serve nine Utah counties (Salt Lake, Davis, Weber, Wasatch, Utah, Summit, Tooele, Juab, and Uintah) plus Uinta and Sweetwater counties in Wyoming. That is a very wide footprint for a single-location company based in Herriman.
At 4.4 stars across 182 Google reviews, Bull Matrix sits below the 4.5 threshold where concerns warrant attention. The positive reviews are strong and name-specific, but the negatives cluster around large insurance-funded reconstruction jobs that stall over payment timing. Smaller mitigation-only jobs consistently earn praise.
Services
Service area
Bull Matrix Restoration is headquartered in Herriman, Utah (Salt Lake County). They claim to serve Salt Lake, Davis, Weber, Wasatch, Utah, Summit, Tooele, Juab, and Uintah counties in Utah, plus Uinta and Sweetwater counties in Wyoming. That is an unusually wide range for a single-location company. Reviews confirm work in the Salt Lake Valley, Draper, and surrounding south valley communities, but coverage in remote counties like Uintah or Wyoming locations is unconfirmed by review evidence.
Review consensus
Jaden is the most frequently named employee across dozens of reviews, praised for water damage mitigation, mold removal, and clear communication about what he was doing and why. Julio draws strong praise for reconstruction work, with multiple Spanish-speaking reviewers describing him as hands-on and reliable. Vince (Vincent Steinfeldt) is named for thorough inspection and rebuild estimates. Carlos and Erwin are praised together for fast, efficient carpentry work. Kim and Angela in the office are credited with responsive scheduling. Reviewers consistently highlight same-day or same-hour arrival for water emergencies, clear explanations of the drying and restoration process, and crews that protect the home during demolition.
9 found across 182 total reviews at 4.4★. Large insurance-funded projects are the source of nearly every substantive complaint. One fire restoration customer described materials sitting in the yard for eight months with no work, followed by subcontractors who left mismatched finishes. The owner responded that the project was completed five years prior and a satisfaction certificate was signed, but the reviewer disputes the quality. Another reviewer detailed a $250K kitchen fire claim at 14 months and counting, with BMR citing payment schedule misalignment with the insurance company as the reason for delays — the insurance adjuster reportedly said BMR had already been overpaid for work completed. A third reviewer described only 14 hours of actual work over 8 available workdays for a laundry room and bedroom restoration, with repeated excuses about drying time and crew availability. Jason in accounting told that reviewer it would take 30-45 days for a refund. One reviewer accused BMR of keeping $5,000 in insurance funds for work not performed; BMR's owner response denied it. A driving complaint from Draper is unrelated to service quality. Four one-star reviews have no text at all — two come from reviewers BMR says are not in their records, and one was a rating change from 5 stars to 1 with no explanation.
The split between mitigation and reconstruction explains most of the review pattern. Small-to-medium water damage jobs — where Jaden or another technician shows up, sets fans and dehumidifiers, dries the space, and removes damaged material — consistently earn five stars. The problems surface on large reconstruction projects that involve insurance draw schedules, subcontractors, and months-long timelines. BMR responds to 100% of negative reviews, but the responses range from personalized and factual (the fire restoration reply with specific timeline details) to generic ("please call our office"). The owner responses on the no-text reviews suggest some may not be legitimate customers.
Jaden (mitigation technician — consistently positive across many reviews). Julio (reconstruction lead — consistently positive, praised by English and Spanish-speaking reviewers). Devon/Devin (technician, works with Jaden — positive). Carlos (carpentry — positive). Erwin (carpentry — positive). Vince/Vincent Steinfeldt (inspections and rebuild estimates — positive). Kim (scheduling — positive). Angela (office — positive). Gretchen (mitigation team — positive). Luke (rebuild — positive). Larry C. (initial mitigation — positive). Alejandro (technician — positive). Justin (crew lead — positive). Korben (technician — positive). Jake (technician — positive). Parker (technician — positive). Jason (accounting — negative, described as unhelpful during refund process).
For emergency water damage mitigation and smaller restoration jobs, Bull Matrix has a strong track record — ask for Jaden if you can. For large insurance-funded reconstruction projects, get the draw schedule and insurance payment alignment in writing before signing, and set explicit milestones with deadlines. If anything stalls, escalate early rather than waiting months.
Keep in mind
- Bull Matrix both tests for mold and removes it. That means the same company deciding you have a mold problem is also the one billing to fix it. Consider getting an independent mold test before committing to their remediation.
- Multiple reviewers describe large insurance-funded projects (fire restoration, major water damage) dragging on for many months with disputes over when and how BMR gets paid by the insurance company. One reviewer reported a 14-month timeline for a kitchen fire reconstruction that was still unfinished. Ask upfront how their draw schedule aligns with your insurer's payment process.
- BMR claims to serve 9 Utah counties and 2 Wyoming counties from a single Herriman office. If you are in Ogden, Nephi, Vernal, or Wyoming, confirm actual crew availability and response times before signing a contract.
- Several negative reviews mention difficulty getting refunds after ending the relationship. One reviewer needed insurance company intervention to get money back. Clarify refund terms and timelines in writing before work begins.
- The 4.4-star rating on 182 reviews is dragged down by 9 recent one-star reviews, though 4 of those have no text and some come from reviewers BMR says they have no record of.