Provider profile
SERVPRO of Downtown Salt Lake City/Team Grimstead
Provider snapshot
What this listing says
Downtown Salt Lake City property managers and homeowners who need a single contractor to handle water damage, mold cleanup, and rebuild under one SERVPRO franchise roof.
Best for
- Downtown Salt Lake City residents dealing with water damage that has led to mold growth and who want one company to handle demolition, remediation, and rebuild.
- Property managers who need a restoration company with 24/7 emergency response and insurance claim coordination across multiple properties.
- Commercial building owners who need mold remediation with minimal downtime, since the team handles both the cleanup and the reconstruction.
- Homeowners who want HVAC and air duct cleaning bundled with mold work after water damage.
About this company
SERVPRO of Downtown Salt Lake City / Team Grimstead is a franchise operation owned by Joshua and Jeanene Grimstead, serving the downtown Salt Lake City area. They handle the full sequence from water or fire damage through mold remediation to final reconstruction, and they take both residential and commercial jobs. They also offer mold testing and inspection alongside remediation, which means the same company that finds the mold also gets paid to remove it.
On the mold side, their website describes a multi-step process: containment, air filtration with air scrubbers and HEPA vacuums, antifungal and antimicrobial treatment, removal of damaged porous materials like drywall and carpet, then reconstruction. They also do HVAC and air duct cleaning following NADCA standards. One reviewer mentioned Servpro facilitating asbestos removal on top of mold remediation, suggesting they coordinate with specialty subcontractors when needed.
The Grimstead team runs continuing education courses for insurance agents, which explains a cluster of reviews from insurance producers and property managers. That relationship pipeline feeds their referral network. Several property managers in the reviews describe repeat use across multiple buildings.
At 4.9 stars across 57 Google reviews, this is an unusually clean record. Nearly every review is 5 stars, and the only 1-star review in the past 18 months contains no text at all. That said, the review volume is modest, and many reviews come from insurance and property management contacts rather than individual homeowners describing completed mold jobs.
Services
Service area
Based in downtown Salt Lake City, Utah. The franchise serves the downtown Salt Lake City area. The owner response to a negative review referenced an email at bountifulservpro.com, suggesting operational ties or shared territory with a Bountiful-area SERVPRO franchise north of Salt Lake City.
Review consensus
Tracy Skeen dominates the reviews. Property managers and building owners consistently name him for fast response, emergency preparedness profiles, and clear communication. Tom Szafran gets praised for mold remediation and water damage assessments, with multiple reviewers noting his thoroughness and willingness to return for follow-up visits. Greg Whiting handles customer relations and continuing education classes, and several insurance agents specifically credit him. Josh Grimstead, the owner, shows up in reviews for hands-on involvement in water damage jobs. Iago Lima and Carlos get named for on-site demolition and water damage work. The team draws repeated praise for speed of response, insurance coordination, and willingness to explain the process.
1 found across 57 total reviews at 4.9★. The single recent 1-star review from ana nabila (December 2025) contains no text at all, and the reviewer has zero other Google reviews. The owner responded by inviting the reviewer to share more details via email. Without any description of what went wrong, this review provides no actionable information about service quality. A separate 4-star review from L Nelson Robinson raises a more substantive point: after receiving an assessment from Greg, Robinson questioned whether the high ratings reflect actual mold removal work or just good customer service during the sales phase. Robinson described condensation-caused mold on windowsills and walls, received a quote, but did not report on the completed work.
The review base skews heavily toward property managers, insurance agents, and real estate contacts who interact with SERVPRO through its continuing education program and emergency readiness services. Reviews from these contacts tend to praise the assessment and relationship-building phase rather than completed remediation work. The handful of reviews describing actual mold or water damage jobs (Christina Trapletti's basement mold remediation, Carma Hyde's pool bathroom mold, Carol Vernon's sprinkler damage restoration) are uniformly positive, but they are a small subset of the total. The owner response to the lone 1-star review directed the reviewer to an email address at 'bountifulservpro.com,' suggesting operational overlap with a nearby SERVPRO franchise.
Tracy Skeen (sales/assessment/emergency preparedness — overwhelmingly positive, named in 15+ reviews). Tom Szafran (project manager/estimator — positive, praised for mold remediation, water damage assessment, and CE instruction). Greg Whiting (customer relations/CE instructor — positive, named for dryer vent work with Iago and insurance agent outreach). Josh Grimstead (owner — positive, personally involved in water damage jobs). Tonia Johnson (coordinator — positive, praised for communication and community HOA work). Scott (technician — positive, praised for fire damage work). Iago Lima (field technician — positive, named for demolition and dryer vent work). Carlos (field technician — positive). Manuel (field technician — positive). Gilbert (field technician — positive). Cameron (reconstruction lead — positive). Rory (technician — positive). Coty (technician — positive). Jeff (technician — positive). Sandra (office staff — positive). Robyn (office staff — positive). Angela (team member — positive, named alongside Josh for flood response). John (technician — positive). Kama (technician — positive).
Ask for Tracy Skeen if you need a fast assessment and clear communication, or Tom Szafran if you want someone who will walk you through the mold remediation process in detail. Get an independent mold test before signing a remediation contract, since this company does both testing and removal. The team has a strong track record with property managers and insurance-routed jobs, but confirm the scope and timeline in writing before work begins.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company telling you whether you have a mold problem is the same one that profits from fixing it. Ask about using an independent third-party tester before committing to remediation.
- Many of the 5-star reviews come from insurance agents and property managers who attended SERVPRO's continuing education classes or have ongoing referral relationships. These are real contacts, but they reflect the business relationship more than a completed mold job in the reviewer's own home.
- The 4-star reviewer specifically questioned whether the high ratings reflect actual remediation quality or just strong customer service during the sales and assessment phase.
- This is a franchise operation. The local team reports to the SERVPRO corporate system, which means standardized processes but also means staffing and management can shift over time.