Provider profile
Paul Davis Restoration of Utah - Centerville Office
Provider snapshot
What this listing says
Wasatch Front homeowners dealing with water, fire, or mold damage who want a national franchise with 24/7 response, four Utah offices, and direct insurance claim assignment.
Best for
- Wasatch Front homeowners needing emergency water, fire, or mold cleanup with same-day response across northern Utah.
- Property owners who want insurance claims handled directly through the restoration company, including claim assignment and documentation.
- Commercial property managers and landlords dealing with large-loss events who need a franchise with multi-office capacity across Utah.
- Homeowners who need content pack-out and personal item restoration after fire or water damage.
About this company
Paul Davis Restoration of Utah operates out of Centerville and serves the Wasatch Front as part of a national franchise network founded in 1966 with over 300 locations. This is a full-service restoration company, not a mold specialist. Mold remediation is one service alongside water damage, fire and smoke cleanup, storm damage, biohazard work, content restoration, and remodeling.
Their mold page describes containment, antimicrobial treatment, dehumidification, and air purification. They list IICRC-trained technicians on staff. The operation runs 24/7 with a stated 30-minute response window, and they handle insurance claims directly through their assign-a-claim portal. They also do both mold testing and mold remediation, which creates a conflict of interest worth understanding before you hire them.
The Utah franchise runs four offices: Centerville, Logan, Lindon, and St. George. Brandon is identified as the owner in several review responses. The company handles both residential and commercial work, including large-loss projects and industrial restoration.
At 4.5 stars across 676 Google reviews, this is a solid but not exceptional rating for a high-volume restoration company. The sheer review count suggests significant market presence across Utah, but the rating reflects recurring friction points around communication and billing that show up in the negatives.
Services
Service area
Paul Davis Restoration of Utah is headquartered in Centerville and operates four offices across the state: Centerville, Logan, Lindon, and St. George. They serve the Wasatch Front broadly, with their website referencing Kaysville and general Utah coverage. The four-office footprint suggests statewide capability, though response times may vary for locations far from an office.
Review consensus
Project managers get the most specific praise. Dave Beus is called out for doing what he said he would on schedule. Gabe and Mike drew a glowing review for handling a fire rebuild. Brady Shock earned detailed praise for going above and beyond on a restoration project. Nakeisha and her contents team are praised for being calming and reassuring after a fire. Carson is highlighted for same-day response, detailed explanations, and consistent communication. Gary Nolte is mentioned twice for clear communication and quick work. Kenny appears in multiple reviews for quality work. The drying and mitigation crews get consistent marks for speed of initial response.
12 found across 676 total reviews at 4.5★. Communication breakdown is the dominant theme. One reviewer (Shifty) documented over a year of being ignored by project manager Walker Koven, describing it as a running joke with their insurance company that promises to call back were never kept. Becky B went through multiple project managers and spent four months without kitchen tile, only to have the replacement crack within two months. Jonathan Naylor described unauthorized work billed to insurance despite a written declination, and was told that requesting documentation was "a bit much." Matthew Miller reported a crew arriving unannounced for demolition and insurance payment processed without his authorization. Alex Rodriguez was billed $1,700 for an hour and a half of work in a small laundry room and could not get anyone to return calls about an itemized bill. R N had mold remediation that failed to hold up, with the company declining warranty coverage on a technicality. Erik Petersen reported missing cabinet faces and poor cleanup. Two reviews (Steph, Jennifer Cozart) describe non-service incidents involving employee behavior outside of job sites.
The gap between Paul Davis's strong initial response and its follow-through on longer projects is a recurring theme. Multiple reviewers describe fast, impressive starts followed by communication breakdowns during the rebuild or warranty phase. This is consistent with a franchise model where mitigation crews are in-house but reconstruction often involves subcontractors and rotating project managers. Owner responses are present on 81% of recent negatives and vary in quality. Some provide specific factual context that genuinely reframes the complaint (the Eric Golub board-up situation, the R N warranty scope clarification). Others default to asking the reviewer to call the office, and at least four responses claim the reviewer cannot be found in their system.
Dave Beus (General Manager — praised for reliability and follow-through). Gabe (project manager — praised for fire rebuild). Mike (team member — praised alongside Gabe). Brady Shock (project manager — praised for exceptional client care). Nakeisha (contents team lead — praised for calming presence after fire). Carson (project manager — praised for same-day response and communication). Gary Nolte (project manager — praised twice for clear communication). Kenny (team member — praised in multiple reviews). Kellen (project manager — praised for roof install). Brady (project manager — praised for correspondence and construction). Trevor (team member — praised alongside Brady). Nick (team member — praised for communication on repairs). Curtis (team member — praised for explaining process). Cody (team member — praised). JC (project manager — praised). Joy (project manager — praised). Walker Koven (project manager — criticized for inattentiveness and failure to follow up).
Paul Davis delivers strong emergency response and has several standout project managers. Ask for Dave Beus, Brady Shock, or Carson by name if possible. Get your timeline and billing in writing before work starts, because the communication and billing complaints cluster around the reconstruction phase, not the initial mitigation. If you need mold work, get an independent test first rather than relying on their in-house assessment.
Keep in mind
- Paul Davis both tests for mold and performs the remediation. This means they have a financial incentive to find problems they can bill for. Consider getting an independent mold assessment before committing to their remediation scope.
- Multiple reviewers describe weeks of silence between project milestones, cycling through different project managers, and needing to push repeatedly for updates. Ask for a single point of contact and a written timeline before work begins.
- Several complaints involve billing for work the homeowner did not authorize or understand, including charges billed directly to insurance without the homeowner's clear approval. Request an itemized estimate and written change orders before any work starts.
- Subcontractor quality varies. Two separate tile installations failed within months, and other reviewers noted cleanup issues and unauthorized demolition. Ask whether your specific job will use in-house crews or subcontractors.
- Some negative reviews received owner responses stating the reviewer could not be found in their system. This appeared on at least four separate 1-star reviews.