Provider profile
SERVPRO of Cedar City/Fillmore
Provider snapshot
What this listing says
Cedar City and southern Utah homeowners dealing with water damage or mold after pipe breaks or flooding, especially those filing insurance claims and wanting a single company to handle cleanup through reconstruction.
Best for
- Cedar City, Fillmore, or anywhere along the Nephi-to-Cedar City corridor in southern Utah who needs mold remediation after water damage.
- Homeowners filing insurance claims — two local insurance agents vouch for this company by name in reviews, and the company handles claims paperwork directly.
- People who want one company to handle the full sequence from water extraction through mold cleanup through drywall reconstruction, avoiding multiple contractors.
- Commercial property managers dealing with water intrusion or mold in offices, restaurants, or retail spaces — multiple reviews confirm commercial work.
- Remote or rural southern Utah properties where same-day response matters — reviews confirm sub-hour arrivals even from distant towns.
About this company
SERVPRO of Cedar City/Fillmore is a franchise restoration company based in Cedar City, Utah, owned by Matt and Lindsey Jennings. Mold remediation is one piece of a much broader operation that covers water damage, fire damage, storm cleanup, sewage, and construction. Their primary identity is as a general disaster restoration company, not a mold specialist.
On their mold page, they describe a multi-step process: containment to prevent cross-contamination, air filtration using air scrubbers and HEPA vacuums, antimicrobial treatments on mold colonies, and removal of porous materials like drywall and carpet when needed. They also offer contents packout and storage at their own facility during remediation. Nothing here is unusual for a SERVPRO franchise — this is the national brand's standard process — but they do handle the full cycle from initial assessment through reconstruction, which means fewer handoffs for the homeowner.
The Jennings franchise covers a wide swath of southern Utah, from Nephi down to Cedar City, including rural towns like Panguitch, Beaver, and Brian Head. Multiple reviews confirm they serve remote locations, with one reviewer in Richfield (about 1.5 hours away) and another in Parowan reporting hour-or-less response times. Insurance agents in the area refer clients to them directly — two insurance agents left reviews specifically praising the working relationship.
With 52 Google reviews and a 4.6-star rating, this franchise sits in solid territory. The majority of reviews focus on water damage response rather than mold work, which is typical for a SERVPRO franchise. Only one review specifically mentions mold remediation by name.
Services
Service area
Headquartered in Cedar City, Utah. They list service areas including Fillmore, Duck Creek, Salina, Parowan, Enoch, Panguitch, Beaver, Minersville, and Brian Head. Their website claims coverage for cities between Nephi and Cedar City, spanning several counties across southern Utah. Reviews confirm actual jobs in Richfield, Parowan, Enoch, Fillmore, Kanab, and Hurricane.
Review consensus
Fast response time is the dominant theme. Multiple reviewers report the team arriving within an hour, including late-night and holiday calls. Aaron draws repeated praise by name — for carpet cleaning (Brenda Estrada), water damage response (Tesoro Pita, Anne Bentley), and same-day completions. Adam is named for courteous restoration work (Joyce Bird) and making a flooding situation feel manageable at 6 AM (Tina Marquardt). Matt is praised by name for mold remediation work (Shannon Carpenter). Insurance agents Chris Lunt and Treana Bregman both left 5-star reviews praising the team's communication and willingness to advise clients on whether filing a claim was worthwhile. Several reviewers note the crew handled insurance coordination seamlessly.
1 found across 52 total reviews at 4.6★. One recent 1-star review describes a carpet cleaning visit where the field tech Jacob allegedly made the customer's wife feel disrespected, and the franchise owner Matt compounded the problem by talking over her on a follow-up call. The reviewer's complaint centers on attitude rather than work quality. The owner response was a generic invitation to call the office, without addressing any specific allegation. The reviewer (Jake Gardner, 8 reviews) is an established Google reviewer, giving the complaint some credibility weight.
The single negative review names both a field tech (Jacob) and the franchise owner (Matt) for dismissiveness. Notably, a 5-star review posted 8 days later by a single-review account (colton taylor) praises Jacob effusively in terms that read unlike a typical service review. This does not prove anything, but the proximity and tone are worth noting. The owner's response to the negative was templated — a single sentence offering to discuss further — which is a weaker signal than a response addressing the specific complaints.
Matt (franchise owner — praised for mold remediation by Shannon Carpenter; named negatively for dismissiveness by Jake Gardner). Jacob (field tech — criticized for disrespecting a customer by Jake Gardner; praised by colton taylor). Aaron (technician — praised by Brenda Estrada, Tesoro Pita, Anne Bentley, and Levi Riding for water damage and carpet work). Adam (office/field — praised by Marley Spielberg, Tina Marquardt, Joyce Bird for restoration and customer service). Gumercindo Mendoza (technician — praised by Jan Worthen for repair work). Danie and Darren (praised by sharlotte birkland for inspection report repairs). Austin (praised by Steve West for water damage response). Penny (praised by Steve West and Bill & Rose Mahaffey). Felicity (praised by Bill & Rose Mahaffey and Stacy Halladay for flood response).
This is a solid general restoration franchise with strong insurance relationships and fast response across a large rural territory. Ask for Aaron or Adam by name if you can. Watch for the dynamic described in the negative review — if you feel dismissed during the sales or scheduling process, that is your signal to get a second opinion.
Keep in mind
- This is a general restoration franchise, not a mold-focused company. Mold jobs are a fraction of their work. If you need someone who does mold remediation all day every day, this is not that.
- They do not do independent mold testing or inspection. Their classification says does_testing is false, so you will need a separate inspector to confirm the scope of work and verify clearance afterward.
- Their claimed service area stretches across multiple counties and includes towns hours apart. If you are in Salina, Panguitch, or Brian Head, confirm response time and whether they charge travel fees before booking.
- One recent review alleges a field tech (Jacob) and the franchise owner (Matt) were dismissive toward a customer during a carpet cleaning visit. The owner's response was generic and did not address the specifics.
- As a SERVPRO franchise, the local team follows the national brand's processes. Quality depends on the local crew, not the brand name.