Provider profile
Service King
Provider snapshot
What this listing says
Cedar City and Southern Utah property owners dealing with water damage or mold who want a single restoration company with 24/7 response, in-house reconstruction, and IICRC triple-master credentials.
Best for
- Cedar City, Enoch, Brian Head, or Parowan homeowners who need emergency water extraction with same-day response and follow-through to full reconstruction.
- Remote property owners managing vacation homes or rentals in Southern Utah who need a company that can inspect, document, and coordinate repairs without the owner on-site.
- Property owners in older homes who need both asbestos abatement and mold remediation handled by one contractor.
- Commercial clients like property managers or dealerships in Iron County who need recurring cleaning alongside occasional restoration work.
About this company
Service King is a restoration company in Cedar City, Utah, founded in 2003 by Derek McDonald while he was a student at Southern Utah University. What started as a one-man carpet cleaning operation has grown into a 10-plus employee operation with a second location in St. George. Derek holds an IICRC triple master designation — master textile cleaner, master water restorer, and master fire and smoke restorer — which is the highest credential tier that body offers.
The company handles water damage, mold remediation, fire and smoke restoration, asbestos testing and abatement, biohazard cleanup, and carpet cleaning. For mold work, they do both testing and removal in-house, though their website states they use a third-party tester when they are also performing the remediation. They describe their mold process as containment, removal of affected materials, HEPA vacuuming, and post-remediation testing. They also offer reconstruction after damage, insurance claim documentation, and financing through Hearth.
Derek still runs the company as president. General manager Dan Fessia has been with the company since 2012 and is an Army veteran. Operations manager Sean Riedl handles estimating and budgets. The team includes dedicated technicians in both the Cedar City and St. George offices.
With 142 Google reviews and a 4.8-star rating, Service King sits well above average for a restoration company. The volume and consistency suggest a company that has built real loyalty in a smaller market.
Services
Service area
Service King is headquartered in Cedar City, Utah, with a second office in St. George. They serve Cedar City, Enoch, Summit, Kanarraville, Parowan, Brian Head, Duck Creek, New Harmony, Panguitch, Beaver, Minersville, Enterprise, Richfield, and the surrounding Southern Utah region. The claimed territory is broad for a 10-person company — confirm response times for locations far from Cedar City or St. George.
Review consensus
Max (also referred to as Maximilian or Maxx) dominates the review landscape — he appears in roughly 25 positive reviews spanning carpet cleaning, upholstery cleaning, and general service calls. Reviewers consistently praise his friendliness, communication, attention to detail, and ability to remove stubborn stains. Tommy (also called Thomas) is named in water damage and mitigation reviews for helping coordinate insurance and rebuild work. Danielle appears in water damage and sewage backup contexts. Dallin gets praise for fast carpet cleaning. Derek is called out by name for his involvement and responsiveness. Wayne is mentioned twice as knowledgeable and personable. Reviewers frequently cite same-day response, clear communication throughout the process, and reasonable pricing.
1 found across 142 total reviews at 4.8★. The single recent negative review describes an experience with poor communication, a job that stretched to three months when the reviewer expected one, and what the reviewer calls unimaginable price gouging. The owner responded with a generic apology and an invitation to discuss privately, but did not engage with the specific claims about pricing or timeline. The reviewer has 11 reviews on Google, giving the complaint some credibility weight.
The overwhelming volume of Max-specific praise suggests this single technician is carrying much of the customer-facing reputation for the Cedar City carpet cleaning side. If Max leaves or the company scales beyond his capacity, the customer experience could shift noticeably. The owner response on the sole negative review is templated — it apologizes without engaging on pricing or timeline specifics, which is worth noting as a contrast to the otherwise strong reputation.
Max / Maximilian / Maxx (technician — overwhelmingly positive across carpet cleaning, upholstery, and general service). Tommy / Thomas (technician/project manager — positive for water damage coordination and insurance navigation). Danielle (technician — positive for water damage and sewage mitigation). Dallin (technician — positive for fast carpet cleaning). Derek McDonald (owner — positive for responsiveness and involvement). Wayne (staff — positive for knowledge and interpersonal skills). Jonas (technician — positive for carpet and upholstery cleaning). Gage (technician — positive for carpet cleaning). Chaz (technician — positive for efficiency). Eli (trainee — positive mention). Lance (technician — positive for carpet cleaning). John (technician — positive for water damage work).
Service King has an unusually strong review profile for a small-market restoration company, driven largely by Max's consistent carpet cleaning work and the team's water damage response. Ask for a written scope and timeline before any restoration project, and confirm who will be your point of contact. If your job involves mold, make sure the pre- and post-testing is handled by a named third party.
Keep in mind
- Service King does both mold testing and mold remediation. Their website says they bring in a third-party tester when they are also doing the removal, but you should confirm this arrangement before signing a contract and ask for the name of the independent testing firm.
- One recent 1-star review describes price gouging and a three-month timeline on a job the reviewer expected to take one month. The owner responded apologetically but did not address the specific pricing or timeline claims. Ask for a written scope, timeline, and cost breakdown before work begins.
- The company covers a wide territory — Cedar City, St. George, Brian Head, Beaver, Richfield, and everywhere in between. For remote locations, confirm response times and whether travel charges apply.
- Their website uses generic marketing language about equipment and methods without naming specific tools or drying standards. Ask what moisture meters and drying criteria they use to determine when a job is done.