Provider profile
PuroClean of Bluffdale
Provider snapshot
What this listing says
South Salt Lake County and north Utah County homeowners dealing with water damage or mold after flooding, especially those who want an owner-operated PuroClean franchise with a large field crew and 24/7 emergency response.
Best for
- Bluffdale, Draper, Riverton, Sandy, South Jordan, and Lehi homeowners who need emergency water extraction and drying after a burst pipe or flood.
- Homeowners who want mold remediation done by a company that describes a specific containment and HEPA filtration process on their website, not just generic cleanup claims.
- Commercial property managers who need 24/7 emergency response and insurance coordination for water or fire damage across multiple tenant spaces.
- Families dealing with a stressful flooding situation who want a crew that explains each step — reviewers repeatedly mention Sam and Dalyn walking them through the process.
About this company
PuroClean of Bluffdale is a franchise restoration company based in Bluffdale, Utah, serving the south end of Salt Lake County and northern Utah County. Owner Chris Empey grew up in a family restoration business and runs this location with his wife Shari. The company handles water damage, fire and smoke damage, mold removal, biohazard cleanup, and reconstruction for both residential and commercial properties.
The mold remediation process described on their website is more detailed than most franchise pages. They use IICRC-trained technicians, set up containment with negative pressure and HEPA air filtration, clean surfaces with EPA-registered disinfectants, and follow up with HEPA vacuuming. Their water damage side runs what PuroClean calls the QuickDry System — infrared cameras, moisture meters, industrial air movers, and dehumidification equipment to dry structural materials. They hold IICRC, EPA Lead Safe, BBB, and Restoration Industry Association credentials.
Chris Empey is visible in the business. Multiple reviewers mention him by name — both commercial clients praising his attention to detail and at least one homeowner noting he responded to a late-evening flooding call personally. He also responded to a detailed negative review with a personalized apology that acknowledged specific mistakes, which is more engagement than most franchise owners show.
At 4.8 stars across 330 Google reviews, this is a strong rating for a restoration company in the Salt Lake City metro area. The volume of named staff in positive reviews — Sam, Dalyn, Talan, Braxton, Cody, Ben, Cole, Caevion — suggests a sizable crew with consistent quality at the field level.
Services
Service area
PuroClean of Bluffdale is headquartered in Bluffdale, Utah. Their website lists nine service areas: American Fork, Bluffdale, Draper, Highland, Lehi, Riverton, Sandy City, South Jordan, and White City. This covers southern Salt Lake County and the northern portion of Utah County.
Review consensus
Sam (also called Samuel) is the most frequently named staff member, appearing in dozens of positive reviews for being knowledgeable, respectful, and thorough in explaining what is happening at each stage. Dalyn is the second most named, praised for fast initial inspections, clear explanations, and locating water sources accurately. Talan draws praise for efficient demo work and being courteous. Braxton, Cody, and Ben are frequently named alongside Sam and Dalyn as dependable crew members. Cole serves as a project manager and multiple reviewers credit him with walking them through the insurance process and keeping them informed. Caevion is called a "miracle worker" by one reviewer and praised for meticulousness. Chris Empey (owner) is named by commercial clients for attention to detail and follow-through. One Spanish-language review praises Sam's attentiveness, suggesting some bilingual capability on the crew.
5 found across 330 total reviews at 4.8★. Sylvia Jimenez spent two months trying to reach Sterling for follow-up work — calling, texting, and contacting the office — and no one came back to clear flooring or do the pack-back. She hired an outside contractor to finish. Christy Ranch alleges demolition beyond the approved scope, a 400% markup on a subcontractor invoice billed to insurance, damaged stairway walls left unrepaired, and no communication on changes — five months later she still needed to hire another company to rebuild. Lauren Cook paid over $1,000 for mold remediation that amounted to plugging in a fan. The company did not test walls for moisture, did not identify the mold source, and the musty smell persisted. She found mold in her AC unit months later. The owner responded saying no record existed; she posted a screenshot of her quote. G S waited 10 months for a basement rebuild — his wife had a full-term baby in the time it took. The PM ducked texts repeatedly, subcontractors did poor work, and the homeowner had to call the main office to request a new PM. Chris Empey responded personally, acknowledging mistakes and offering to discuss. Nathan Fay left a 1-star with no text from a single-review account; the owner says no record exists.
The negative reviews split cleanly between the field crew and the back office. Not a single negative review complains about the actual technicians doing the hands-on work. Every complaint targets communication, project management, and follow-through after the initial emergency response. This franchise-model pattern — strong field execution, weaker coordination — is consistent across all five negatives. The owner response pattern also splits: Chris Empey wrote a detailed, personalized reply to the long-timeline complaint (G S) and the no-text review (Nathan Fay), but the two most damaging complaints (Christy Ranch's scope and billing allegations, Sylvia Jimenez's months of being ignored) received no response at all.
Sam/Samuel (lead technician — praised extensively for knowledge, thoroughness, and explaining process steps). Dalyn (technician — praised for fast inspections, clear explanations, and locating water sources). Talan (technician — praised for efficient demo and courtesy). Braxton (technician — praised for demo work and responsiveness). Cody (technician — praised for helpfulness and professionalism). Ben (technician — praised for speed and politeness). Cole (project manager — praised for insurance coordination and communication). Caevion (technician — praised for meticulousness and hard work). Keegan/Keagan (technician — praised for cleanup work). Sterling (technician/coordinator — praised in positive reviews for quick response, but named in one negative for being unreachable for two months). Rob (technician — praised for helpfulness). Chris Empey (owner — praised by commercial clients for detail and follow-through). Jacob/Jacob Fallon (technician — praised for efficiency). Weston (technician — praised for attention to detail). Noah (technician — praised for professionalism). Roberto (technician — mentioned positively).
Ask for Sam or Dalyn by name for the field work — they account for the majority of specific praise. The real risk is not the remediation itself but what happens after the emergency phase. Get a written timeline with milestones, ask who your PM will be, and establish a communication cadence in writing before signing. If mold remediation is your need, push for wall moisture testing and a defined protocol for identifying the source before any cleanup starts.
Keep in mind
- They do both mold testing and mold remediation. The company that identifies your mold problem stands to profit from fixing it. Get a separate mold assessment before authorizing their remediation scope.
- Three of five recent 1-star reviews describe communication breakdowns after the initial contract signing — texts going unanswered for weeks, no callbacks, and work stalling without explanation. The praise for field crew responsiveness does not always extend to the project management and coordination side.
- One reviewer alleges they demolished beyond the approved scope and marked up a subcontractor invoice by 400% to the insurance company. The owner did not respond to that review. If insurance is paying, ask for itemized invoices and written change orders before any scope expansion.
- One mold remediation customer says PuroClean did not locate the mold source, did not test walls for moisture, and the musty smell remained after the work. The owner responded that they had no record of the customer, but the reviewer posted a screenshot of their quote. Ask exactly what testing they will do to find the source before remediation starts.
- Their listed service area covers American Fork to Sandy City, spanning two counties. Confirm response time for your specific location.