Provider profile
FIX Flood & Water Damage Pros
Provider snapshot
What this listing says
Utah County homeowners dealing with water damage or post-flood mold who want same-day response from a locally owned crew with 556 Google reviews at 4.9 stars.
Best for
- Utah County homeowners who need water extracted the same day a pipe bursts or basement floods.
- Buyers who want a free initial inspection before committing — multiple reviewers confirm FIX assessed and left without charging when no work was needed.
- Property owners filing insurance claims who want help with documentation and the claims process.
About this company
FIX Flood & Water Damage Pros is a locally owned restoration company headquartered in American Fork, Utah, serving Utah Valley and surrounding areas. Their primary identity is water damage — flood cleanup, pipe bursts, appliance leaks — with mold removal, fire restoration, sewage cleanup, and disaster cleanup rounding out the service list. They operate 24/7 with emergency response and handle both residential and commercial properties.
The website describes a standard restoration process: emergency assessment, water extraction with pumps and vacuums, drying with industrial fans and dehumidifiers, cleaning and sanitization, then repairs. They also offer free inspections — multiple reviewers confirm being assessed at no charge and told no work was needed. The mold page is sparse, stating they remove mold but offering no detail on testing methods or equipment.
The team page lists 15 members by first name. The company formerly operated as Flood Impact Xperts and still uses that name in some website copy and its email address (floodimpactut@gmail.com). They help customers navigate insurance claims, and several reviewers mention this support as a standout.
4.9 stars across 556 Google reviews is an unusually strong rating at that volume. The review base includes many Local Guides and established reviewers, which adds weight to the score.
Services
Service area
Headquartered in American Fork, Utah. Serves Utah Valley and surrounding areas. The website references Salt Lake City, Provo, Orem, and Alpine by name. Reviewers mention properties in these cities, though the company does not publish a specific service radius.
Review consensus
Speed is the dominant theme. Reviewers consistently describe same-day or same-hour arrivals, including evenings and weekends. Jared gets the most mentions — praised for after-hours calls, moisture assessments, shoe covers, and clear explanations. Chris draws similar praise for quick responses and mold assessments. Braxton and Rennan each appear in multiple reviews for hands-on cleanup work and walking customers through insurance processes. Several reviewers specifically note that FIX inspected for free and told them no work was needed, building trust. A plumbing company (McBride and Sons) left a review recommending FIX as a referral partner.
2 found across 556 total reviews at 4.9★. Two complaints surfaced. Josh Thayne (single-review account) received a quote that dropped by half when he said he would get competing bids, which he read as a trust-breaker. Jason Turner (82 reviews, Local Guide) wrote a detailed account of a reconstruction job where cabinets were not ordered until five weeks after his deposit, communication dropped off after the mitigation phase, and the project hit week 11 of a 6-8 week estimate with no end in sight. Turner praised Chris during mitigation and acknowledged the team tracked down matching flooring from seven years prior. The owner responded to Turner with a general apology and assurance they are working to finish, but did not address the specific delays or communication gaps Turner described.
The two complaints point at different phases. Mitigation — the emergency water removal — draws near-universal praise for speed and communication. Reconstruction — the longer rebuild work that follows — is where the timeline and communication breakdown appeared. This split is common in restoration companies where the emergency crew and the rebuild crew operate independently. The owner response to Turner was general rather than specific, acknowledging the delay but not explaining the cause or committing to a completion date.
Jared Deckers (technician — praised repeatedly for fast response, clear communication, moisture assessments, and after-hours availability). Chris (technician/manager — praised for quick arrivals, mold assessments, and communication during mitigation; one 4-star review noted a quality issue that repair manager Bryton resolved). Braxton (technician — praised for hands-on restoration work and explaining processes). Rennan (technician — praised across multiple reviews for cleanup, mold removal, and walking customers through insurance). Jake (technician — praised for free honest assessments and fast on-site arrival). Bryton (repair manager — praised for resolving a quality issue quickly). Daniel (technician — mentioned alongside Braxton for restoration work). James (technician — mentioned for on-site walkthrough and quick estimate turnaround).
For water extraction and emergency drying, this company moves fast and communicates well — ask for Jared or Chris if you need same-day service. If your job involves reconstruction beyond mitigation, pin down a written timeline with material order dates before paying a deposit, and request weekly status updates in writing. The conflict of interest on mold testing and removal means you should get a separate mold test if FIX finds mold during an inspection.
Keep in mind
- They do both mold testing and mold removal, which is a conflict of interest. The company that finds the mold profits from removing it. Consider getting an independent mold test before approving remediation work.
- One detailed review describes a reconstruction project that took 11+ weeks instead of the quoted 6-8, with materials ordered weeks late and minimal communication about delays. Mitigation and reconstruction appear to run on different timelines.
- One reviewer received an initial quote that was cut in half after they mentioned shopping around. Get multiple bids before committing to any scope of work.
- The mold removal page on their website gives almost no detail about methods, equipment, or testing procedures. Ask specific questions about their mold process before booking.