Provider profile
Voda Cleaning & Restoration of Waco
Provider snapshot
What this listing says
Waco-area homeowners and commercial property managers dealing with water damage or mold who want a national franchise with 24/7 emergency response, IICRC credentials, and a field team reviewers consistently name by first name.
Best for
- Waco, Woodway, and central Texas homeowners who need emergency water damage restoration or mold removal from a franchise with 24/7 availability.
- Renters and property managers doing move-out carpet cleaning, given the high volume of reviews specifically praising the carpet cleaning crew.
- Commercial property managers, including offices, nursing homes, and churches, who need cleaning or restoration work handled with minimal disruption.
- Homeowners who want a single company to handle water damage cleanup through mold remediation and final restoration under one contract.
About this company
Voda Cleaning & Restoration of Waco operates out of Woodway, Texas, at 4285 N State Hwy 6, serving the greater Waco area and surrounding communities. This is a franchise location of a national brand that claims over 10,000 five-star reviews and 500+ cities served across the United States. They handle water damage restoration, mold remediation, fire and smoke damage, storm damage, and a full menu of cleaning services including carpet, tile and grout, upholstery, hardwood floor, and air duct cleaning. Both residential and commercial.
On the mold side, their website describes inspection, containment, removal, and restoration as their process. They mention using a mold testing device to detect hidden growth before remediation, and they deploy air scrubbers for commercial jobs. They reference IICRC credentials and eco-friendly cleaning products. Nothing on the mold remediation page stands out as unusual for the industry. The attic mold removal page describes locating moisture sources, removing contaminated materials, and treating affected areas.
Voda means "water" in several languages, and the brand positions itself as a cleaning-first, restoration-second operation. The Waco location is a member of the Waco Chamber of Commerce. The website claims 100+ trained technicians across the national network and 20,000+ homes cleaned and restored, though those are company-wide numbers, not Waco-specific.
4.9 stars across 104 Google reviews is a strong rating. Only 3 reviews at 3 stars or below exist in the last 18 months. The review base includes several Local Guide accounts with high review counts, which adds credibility to the score.
Services
Service area
Based at 4285 N State Hwy 6 in Woodway, Texas, just outside Waco. The locations page lists 54 cities across central Texas including Waco, Hewitt, China Spring, Clifton, Corsicana, Cleburne, Midlothian, Hillsboro, Mexia, Mart, Valley Mills, and Whitney. Some listed cities like Midlothian and Malakoff are 70+ miles from Woodway, so confirm response time and crew availability for locations on the edges of the service area.
Review consensus
Kenly dominates the positive reviews. He draws praise from Gina Posey (Local Guide, 16 reviews), Kris Duwe (Local Guide, 38 reviews), olivia hernandez, Ashley Novian, Andrew Wayland, Zack Dominguez, Ebony Dawson, Frank Y Agyei, Sherri Cole, Steven Glasford, Vergie Wentworth, Keri T, colette graham, Bruce Rocks (Local Guide, 19 reviews), jill perry, Jaden Johnson, Austin Starkey, and Paige Elliott. Reviewers consistently describe him as fast, friendly, and efficient. Emily draws praise from Robert Warren, Ida McLennan, Calvin Young, McKenzie Ward, Brice Hollis, and Dante Heaggans for carpet cleaning and floor work. Carissa gets named alongside Kenly by Steven Glasford, Ashley Novian, Sherri Cole, Vergie Wentworth, and Ashanti Wartley, and alongside Emily by Dante Heaggans and McKenzie Ward. Derik Plemons draws praise from Erica J Perea (Local Guide, 172 reviews), Kelley Duerbeck, Colton Nixon, and Joymie Magcamit for knowledge, communication, and remediation work. Speed and friendliness are the two most consistent themes across the review base.
3 found across 104 total reviews at 4.9★. 3 negative reviews in the last 18 months, each describing a different issue. ENTPS (1 star, January 2026) paid over $400 for a premium carpet cleaning but says the technician lacked the right cleaning supplies, did not remove paint spots, stayed on the phone during the job, and left without notifying the customer. The owner response was a template inviting a phone call. Ashley Brown (2 stars, March 2026) hired them for a move-out carpet clean and says the vacuum did not pick up debris, the techs left the garage and front door wide open when they finished, and neighbors had to alert her. Again, a template owner response. Calvin Young (3 stars, May 2026, Local Guide with 22 reviews) gave the most detailed account: confusing scheduling with texts from different numbers and named providers, a frustrating booking process, but ultimately praised Emily for doing an admirable carpet cleaning job and Mr. Plemon for helping resolve the scheduling issues.
The negative reviews share a structural theme: the field technicians do good work, but the office and scheduling side creates friction. Calvin Young explicitly separated his frustration with the booking process from his praise for Emily's cleaning. This office-vs-field gap is common in franchise operations where centralized scheduling serves multiple locations. The owner response pattern reinforces this: all three responses use nearly identical language and do not engage with the specific complaints, suggesting a corporate response template rather than local management reviewing each situation.
Kenly/Kenley/Kendal (carpet cleaning technician — positive, praised by 18+ reviewers for speed, friendliness, and quality). Emily (carpet and floor cleaning technician — positive, praised by Robert Warren, Ida McLennan, Calvin Young, McKenzie Ward, Brice Hollis, Dante Heaggans for skill and attitude). Carissa/Crissa (carpet cleaning technician — positive, named alongside Kenly and Emily by multiple reviewers). Derik Plemons/Mr. Plemon (manager or senior staff — positive, praised by Erica J Perea, Kelley Duerbeck, Colton Nixon, Joymie Magcamit for knowledge, integrity, and communication). Derek (restoration crew — positive, named by Colton Nixon for remediation work).
Ask for Kenly or Emily for carpet and cleaning work. For mold or water damage, ask for Derik Plemons. Get your appointment confirmed in writing with a single contact number to avoid the scheduling confusion that frustrated multiple reviewers. And since they handle both mold testing and remediation, bring in an independent tester first.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem can bill to fix it. Get an independent mold assessment before agreeing to remediation scope.
- The scheduling process drew complaints in 2 of 3 recent negative reviews. Calvin Young described confusing text messages from different numbers and named service providers. Ashley Brown reported poor communication before booking. Ask for a single point of contact and written confirmation of your appointment.
- Owner responses to all 3 negative reviews follow the same template: thanking for feedback and inviting a phone call. None address the specific complaint. That is reputation management, not problem-solving.
- The service area page lists 54 cities across central Texas, stretching from Midlothian to Malakoff to Corsicana. Some of those towns are 70+ miles from Woodway. Confirm response time and whether a local crew will handle your job.