Provider profile
SERVPRO of Wichita Falls
Provider snapshot
What this listing says
Wichita Falls and Texoma-area homeowners dealing with water damage that has turned into a mold problem, where you want one company to handle tearout, remediation, and rebuild under the same roof.
Best for
- Wichita Falls, Burkburnett, and Sheppard AFB residents who need mold remediation tied to a water damage event and want one company from extraction through rebuild.
- Homeowners with large-scale water damage who need contents packed out and stored during remediation, since SERVPRO operates its own storage facility.
- Commercial property owners who need fast response on mold or water damage and want to minimize business downtime.
- Self-pay customers who want a mold inspection and line-item estimate before committing, though you should read the contract carefully before signing.
About this company
SERVPRO of Wichita Falls is a franchise restoration company serving the Texoma region from their base at 5405 Centime Drive. Mold is one piece of a broader operation that covers water damage, fire damage, storm damage, construction, roofing, and commercial services. They do both mold testing and mold remediation, which creates a conflict of interest you should know about.
Their mold page describes a seven-step process: inspection, containment, air filtration with air scrubbers and HEPA vacuums, antimicrobial treatment, removal of damaged porous materials, cleaning, and restoration/rebuild. They also offer contents packout and storage at their own facility, which means they can move your belongings out during remediation and return them after. The water-to-mold pipeline is the real differentiator here. If your mold started from a leak or flood, they handle the full chain: emergency water extraction, tearout, mold remediation, and reconstruction.
Aaron and Kaycee Ryan opened this franchise in 2014 after Aaron served in the Marine Corps and Air Force. They expanded to a second location in Lawton, Oklahoma in 2019. In 2021, Tyler and Saralauren Watts became business partners. The four owners claim over 45 years of combined industry experience. Tyler started as a water technician while in college and worked his way through project management and sales before joining the Wichita Falls operation. Saralauren previously served as a dietitian at Sheppard Air Force Base and is active in the Junior League of Wichita Falls.
At 4.7 stars across 180 Google reviews, this is a strong rating for a restoration company. The volume suggests steady demand across their service lines, not just mold work.
Services
Service area
Headquartered in Wichita Falls, Texas at 5405 Centime Drive. The website lists Wichita Falls, Burkburnett, and Sheppard AFB as their primary service areas. One reviewer reported them driving over an hour for a 2 AM emergency, suggesting they take jobs across the broader Texoma region when needed.
Review consensus
Robert Newman is by far the most mentioned employee, appearing in over 20 reviews across carpet cleaning, duct cleaning, upholstery cleaning, and water damage work. Reviewers consistently call him friendly, punctual, and willing to explain each step. Andrew Palacios is the second most praised, drawing recognition for water damage tearout and remediation. Multiple reviewers describe him arriving quickly after emergencies and keeping them informed throughout multi-week projects. Tyler Watts gets frequent mentions for carpet and duct cleaning alongside Robert. Brandon is praised for leading disaster tearout teams. Gabby in the office gets specific credit for communication and case management. Angela is noted for after-hours phone responsiveness. The packout team (Alana, Ezra, Sheryl, Emily) receives praise for careful handling of personal belongings during large-scale jobs.
1 found across 180 total reviews at 4.7★. (1 found across 180 total reviews at 4.7 stars) Carol, a Local Guide with 64 reviews, described a contract dispute over a mold remediation estimate. She paid $250 for a site survey, then was asked to sign a standard authorization form she felt was too open-ended for a self-pay customer. She asked the company to amend the contract language; they declined, citing corporate policy. She requested a refund; the company initially did not respond, then offered a 50% refund contingent on deleting the review. The owner response from Kaycee Ryan confirmed the $250 would have been credited toward the final invoice and that the scope of work was fixed, but acknowledged the form could not be altered. The two other recent negatives, a 2-star from Anthony Henry and a 3-star from Juanita afang Akogo Bibang, had no review text. The owner responded to both saying they could not find the reviewers in their customer database.
The contract dispute is a one-off in 180 reviews, but the owner response is revealing. Kaycee Ryan's detailed reply explains the situation clearly but ends with an explicit offer to refund in exchange for review deletion. The other two negatives drew template-style responses asking the reviewer to contact the office, with both flagged as not found in the customer database. Owner response rate on recent negatives is 100%, but the quality ranges from detailed engagement (Carol) to boilerplate (Anthony, Juanita).
Robert Newman (technician — carpet, duct, upholstery cleaning — overwhelmingly positive across 20+ reviews). Andrew Palacios (technician/project lead — water damage, tearout, remediation — consistently praised for communication and speed). Tyler Watts (co-owner/technician — carpet and duct cleaning — positive). Brandon (team lead — water damage/disaster tearout — positive). Gabby (office/case manager — positive for communication). Angela (office — positive for after-hours responsiveness and scheduling). Alana Powers (packout team lead — positive). Ezra (packout/contents team — positive). Sheryl (packout/contents team — positive). Zack Crow (water team — positive). Kalen O'Connor (water team — positive). Matt (water team/technician — positive). Cole (technician — positive). Jose (technician — duct and carpet cleaning — positive). Alex (technician — positive). Michael Humphrey (technician — positive). Kaycee Ryan (co-owner — named in owner response to Carol's complaint). Kelsey (office/scheduling — positive). Lindsey (office/financial — positive).
If your mold problem started with water damage and you want one company to handle everything from emergency extraction through rebuild, this is a strong option in Wichita Falls. Ask for Andrew Palacios for water-related mold work. If you are self-pay, request a written scope and estimate before signing the authorization form, and do not sign until every clause you disagree with is addressed in writing.
Keep in mind
- They do both mold testing and mold remediation. Texas regulates this as a conflict of interest for jobs over 25 contiguous square feet. Ask whether your job triggers state notification requirements and consider getting an independent test.
- One recent reviewer described a frustrating contract experience: the standard authorization form is written for insurance jobs and includes open-ended language about charging for additional services. The company says those clauses do not apply to self-pay customers but refused to strike them from the contract. If you are paying out of pocket, read the authorization form line by line before signing.
- Their service area spans Wichita Falls, Burkburnett, and Sheppard AFB. One reviewer reported a 1-hour-20-minute drive for a 2 AM emergency call, which suggests they take jobs well outside the core area but response times will vary.
- This is a SERVPRO franchise, not an independent company. The authorization forms, processes, and corporate policies come from the franchisor. The local owners have limited flexibility to customize contracts.