Provider profile
PuroClean of Waxahachie
Provider snapshot
What this listing says
Waxahachie and Ellis County homeowners dealing with water damage that has turned into mold growth, where having one veteran-owned crew handle both dryout and remediation under Jordan Durham matters more than splitting the job.
Best for
- Waxahachie, Red Oak, Midlothian, and Ennis homeowners who need water damage cleanup that includes mold remediation in the same scope of work.
- Property owners who want the franchise owner personally involved in their project rather than delegating to a rotating crew.
- Insurance-claim situations where you need a restoration company that will document damage and communicate directly with your adjuster.
- Commercial properties in Ellis County needing after-hours emergency response for water or biohazard incidents.
About this company
PuroClean of Waxahachie is a franchise restoration company based at 201 Panorama Loop in Waxahachie, Texas, owned and operated by Jordan Durham. Durham is a veteran, and the business holds both IICRC and EPA Lead-Safe designations. The operation covers Ellis, Navarro, Hill, and Kaufman counties, with Durham himself frequently showing up on jobs from Midlothian to Ennis.
Mold work here follows the water damage. The website describes containment setup, negative air pressure, HEPA air scrubbers, antimicrobial treatment, and dehumidification as part of their remediation process. They also list mold inspection and testing alongside remediation, which means the same company telling you that you have mold is the one billing you to remove it. On the fire side, they run thermal fogging, hydroxyl generators, and ozone treatments for smoke odor removal.
Durham opened this franchise location and runs it as a hands-on owner. Multiple reviewers describe him arriving personally for assessments and staying through the job. The operation covers residential and commercial properties, including office sanitization and tile-and-grout cleaning alongside the core restoration work.
A 5.0-star rating across 37 Google reviews is unusual for any restoration company. That said, 37 reviews is still a small sample, and the franchise is relatively young. The rating reflects a company where the owner handles much of the work directly, which naturally limits volume but keeps quality consistent.
Services
Service area
Headquartered in Waxahachie, Texas. Serves Ellis, Navarro, Hill, Kaufman, and South Dallas counties. Specific cities listed include Waxahachie, Red Oak, Midlothian, Mansfield, Ennis, Corsicana, Ferris, Glenn Heights, Maypearl, Palmer, Ovilla, and Rendon. The four-county spread is wide for a small owner-operated team.
Review consensus
Jordan Durham dominates the review feedback. Reviewers name him repeatedly for showing up fast, often within 90 minutes on after-hours calls. Kimberly Trewern praised the team for cleaning an entire house after construction dust. Jeremy Morris credited Jordan and his crew for a full mold tearout and cleanup after a slow dishwasher leak. Audra Fowler, a Local Guide real estate agent with 39 reviews, described Jordan handling severe water damage from a plumbing failure. Andrew Winchester noted that Jordan was honest about not needing services when they were not required. K-D Roberts reported Jordan answering the phone and arriving within an hour on Thanksgiving Day. Reviewers consistently mention clear communication through insurance processes and respect for the property.
0 found across 37 total reviews at 5.0★. No recent negative reviews exist to analyze. (0 found across 37 total reviews at 5.0★)
Jordan Durham functions as both the owner and the primary technician named in reviews. This owner-operator model explains the consistently high ratings: the person with the most at stake is the one doing the work. The risk is scalability. If Durham hires and delegates as the business grows, the quality that earned this reputation may not transfer automatically to new crew members.
Jordan Durham (owner/technician — praised across the majority of reviews for responsiveness, knowledge, honesty, and hands-on work).
Ask for Jordan by name and confirm he will be on your job. His direct involvement is what every positive review references. Because there are no negative reviews to learn from, ask for references from jobs similar to yours in scope and get the timeline commitment in writing before work starts.
Keep in mind
- They do both mold testing and mold remediation. The same company that finds the mold profits from removing it. Ask whether they will accept a third-party inspection report or if they require their own.
- This is a PuroClean franchise, not an independent local company. Pricing follows PuroClean's national system, which may run higher than independent operators in the area.
- With 37 total reviews and zero negatives, there is no complaint data to evaluate how they handle problems. A perfect record at this volume tells you less than a 4.7 with 200 reviews.
- The service area spans four counties, from Mansfield to Corsicana. If your property is on the edges of that territory, confirm response time before committing.