Provider profile
SERVPRO of Texarkana
Provider snapshot
What this listing says
Texarkana-area homeowners and commercial property managers needing water or mold damage handled by a single franchise that also does reconstruction and works directly with insurance.
Best for
- Homeowners in Texarkana, Wake Village, and surrounding Bowie County towns dealing with water damage or mold after a pipe burst, storm, or leak.
- Commercial property managers needing fast-response restoration for hotels, schools, or offices with water or mold problems.
- Buyers who want a single company to handle testing, remediation, and reconstruction without coordinating multiple contractors.
- Insurance-claim situations where you want a company experienced at documenting damage and coordinating with adjusters.
About this company
SERVPRO of Texarkana is a restoration franchise based in Wake Village, TX, serving the Ark-La-Tex region since 2008. They handle mold remediation, water damage, fire damage, storm damage, and construction under one roof. Owners Melissa D. and Terry L. Burkett run the operation, and the company holds Texas mold remediation license MRC1440. They claim to be the only company in Texarkana licensed for both mold remediation and crime scene cleanup.
On the mold side, their website describes a seven-step process: inspection, containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of infested materials, cleaning, and reconstruction. They also offer air quality testing and textile restoration. The franchise participates in SERVPRO's national Storm Team, deploying for hurricanes and freezes outside their home territory. Staff train at SERVPRO's corporate facility and hold IICRC certifications.
The Burketts have owned this franchise for over 17 years, building it into a multi-service operation that covers residential and commercial work across water, fire, mold, biohazard, and general cleaning. The crew handles everything from burst pipes in hotels to tree-on-house emergencies.
A 4.9-star rating across 108 Google reviews is exceptional. That kind of consistency at that volume signals a well-run operation, particularly given how emotionally charged restoration work tends to be for customers.
Services
Service area
Based in Wake Village, TX (830 Redwater Rd). Their website lists seven service area cities: Texarkana, Wake Village, New Boston, De Kalb, Redwater, Maud, and Hooks, all in the Ark-La-Tex region. They also reference serving the broader Four States Area and have deployed with SERVPRO's Storm Team for disaster response outside their home territory.
Review consensus
Corey King dominates the reviews. He appears by name in roughly 40 of the 108 reviews, consistently praised for clear communication, same-day response, and walking customers through each step. Reviewers describe him checking drying equipment daily and explaining the process in detail. Kevin and Napoleon are frequently named alongside Corey as part of his crew. Nick Smock draws praise for arriving within an hour and being communicative. Cecilia and Victoria in the office are singled out for making stressed-out customers feel at ease. Bobby earns praise on the website testimonials for his work and explanations. Multiple reviewers mention fast response times, often same-day or within hours of calling.
1 found across 108 total reviews at 4.9★. The single recent 1-star review (Mary Harris, January 2025) alleges workers destroyed belongings. The owner responded the same day, stating they could not find any record of services under her name and asked her to call the office. The reviewer has only 2 total Google reviews and received no likes on this review. This complaint stands alone with no corroborating pattern.
The overwhelming volume of reviews referencing Corey King by name suggests he is the primary point of contact for most jobs. This is a strength signal for now, but it also means the customer experience is heavily dependent on one person. If Corey is unavailable or leaves, the experience could change significantly.
Corey King (crew lead/assistant manager — consistently positive across dozens of reviews). Kevin (crew member — positive, named alongside Corey in multiple reviews). Napoleon (crew member — positive, multiple mentions). Nick Smock (technician — positive, praised for speed and communication). Bobby (technician — positive, praised on website testimonials for work quality and explanations). Marcus (crew member — positive, mentioned in two reviews). Tyler (technician — positive, praised for efficiency). Cecilia (office staff — positive, praised for helpfulness). Victoria (office staff — positive, praised for calming stressed customers). Christy (reconstruction team — positive mention). D. Limbrick (crew member — positive, mentioned in walkthrough). Ryan (crew member — positive mention). Reggie (crew member — positive mention). D.J. (crew member — positive mention). Xavier (crew member — positive mention). Chris May (crew member — positive mention). Michael Lawrence (crew member — positive mention). Lowe (crew member — positive, mentioned alongside Corey). Darryl (crew member — positive mention). Steven (construction estimator — positive mention). Dimoree (crew member — positive mention).
Ask for Corey King if you can. He is clearly the standout at this franchise, and the vast majority of positive reviews name him specifically. Confirm upfront whether your mold test results will come from an independent lab, and get the reconstruction timeline in writing if your job involves both remediation and rebuild.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you whether you have a mold problem also profits from fixing it. Ask whether they will accept a third-party test or recommend an independent testing firm.
- This is a franchise, not an independent business. Standards and training come from SERVPRO corporate, but the local crew and management are what determine your experience.
- Mold is one of many services they offer alongside water, fire, storm, and cleaning. If you need a company that focuses exclusively on mold, this is not that.
- Their service area covers seven cities across the Ark-La-Tex region. Confirm response times for locations farther from their Wake Village base, like De Kalb or Maud.