Provider profile
Lone Star Flood Restoration
Provider snapshot
What this listing says
Waco homeowners dealing with water damage who want an owner-operated restoration company that handles mold remediation and insurance claims under one roof.
Best for
- Waco-area homeowners facing water damage from burst pipes, flooding, or appliance leaks who want same-day or next-day response.
- Property owners who need mold remediation after water damage and prefer one company to handle both stages.
- Homeowners unfamiliar with insurance claims who want a restoration company to coordinate directly with their insurer.
About this company
Lone Star Flood Restoration is a locally owned restoration company in Waco, TX that handles water damage, mold remediation, and fire cleanup. Bennie Hernandez runs the operation and shows up on most jobs himself. The company holds IICRC certification and operates 24/7.
Their mold remediation page describes containment techniques, antimicrobial treatments, HEPA-filtered vacuums, air scrubbers, and dehumidification. One reviewer (Jared Bartschi) notes Bennie also holds certifications in asbestos and water mitigation. The company works directly with insurance companies on claims documentation, and multiple reviewers confirm Bennie walks them through the insurance process personally.
With a 5.0-star rating across 29 Google reviews and no negative reviews in the last 18 months, that track record is unusually clean. The review volume is still modest, and the company appears relatively new, but the consistency of praise is notable.
Services
Service area
Headquartered at 4300 W Waco Dr in Waco, TX. Their website references serving the Waco community and Central Texas but does not name specific surrounding cities or counties. Confirm coverage for locations outside Waco proper.
Review consensus
Bennie dominates the reviews. Customers describe him responding quickly to emergencies, sometimes arriving the same day or next day. Multiple reviewers highlight his patience in explaining the restoration process and his willingness to guide them through insurance claims. Elizabeth Garrett and Kevin Critchfield also name Teegan as helpful on their jobs. Burl Lewis specifically praised affordable pricing. Several reviewers note Bennie spent an hour or more evaluating their situation before quoting work.
0 found across 29 total reviews at 5.0★. No negative reviews found in the last 18 months. With 29 total reviews at 5.0 stars, there is no complaint data to analyze.
This is an owner-operator model where Bennie handles most customer interactions personally. That explains the consistency of the reviews — customers are praising the same person across nearly every review. The risk is scalability: if demand grows or Bennie is unavailable, the experience may change.
Bennie / Benny Hernandez (owner, field technician — praised across 20+ reviews for responsiveness, patience, and insurance help). Teegan (field team member — praised by Elizabeth Garrett and Kevin Critchfield for quality work).
Ask for Bennie directly and confirm he will be on your job. His personal involvement is the reason this company gets the reviews it does. For mold work, ask whether they will recommend an independent testing company or plan to test and remediate themselves.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then charges to remove it has a financial incentive to find problems. Consider getting an independent mold assessment before committing to remediation work.
- Every single review is 5 stars. With only 29 reviews, that could reflect a genuinely strong small operation or selective review solicitation. Ask for references from past mold remediation jobs specifically.
- Their website focuses heavily on water damage. Mold remediation and fire restoration get less detail, suggesting water damage is the core service and mold work may be secondary.
- The service area page mentions only Waco and Central Texas without listing specific surrounding cities. Confirm they will travel to your location before scheduling.