Provider profile
ServiceMaster
Provider snapshot
What this listing says
Tyler-area homeowners and businesses dealing with water damage or mold after plumbing failures or storms, backed by a national franchise that has operated locally since 1992.
Best for
- Tyler and East Texas homeowners facing water damage from burst pipes, water heater failures, or storm flooding who want a restoration company with 24/7 availability.
- Commercial property managers needing a single vendor that handles water, fire, mold, and reconstruction under one contract.
- Homeowners whose insurance company recommends ServiceMaster, since several reviewers were referred by their insurers and reported smooth claims coordination.
- Property owners who want a restoration company with a visible, named team rather than anonymous subcontractors.
About this company
ServiceMaster Services - Tyler is a locally owned ServiceMaster Restore franchise in Tyler, Texas, primarily handling water damage restoration for homes and businesses. They also do mold remediation, fire and smoke cleanup, storm damage, and odor removal. Owner Ben Hill runs the operation with a visible team that includes a general manager, project managers, estimators, and field technicians.
Their mold page describes using moisture meters, infrared cameras, containment, HEPA filtration, and dehumidification. They mention air scrubbers on the fire restoration side. The website references IICRC training. Nothing here is unusual for a national restoration franchise, but the team page lists 13 named staff members with photos and titles, which is more transparency than most franchises offer.
They have been in Tyler since 1992, giving them over 30 years of local operation. The franchise is backed by ServiceMaster's national network, which has been in the restoration industry for over 65 years. The Tyler office covers a wide swath of East Texas, listing 13 cities from Grand Saline to Jacksonville.
A 4.8-star rating across 54 Google reviews with zero negative reviews in the last 18 months is notably clean. Most of the recent reviews describe water damage jobs where technicians showed up daily, communicated clearly, and completed drying within days. The consistency suggests a well-run local operation despite the franchise model.
Services
Service area
Headquartered in Tyler, Texas on State Highway 155. They list 13 service cities across East Texas: Tyler, Grand Saline, Gladewater, Kilgore, Overton, Athens, Bullard, Flint, Jacksonville, Lindale, Mineola, Rusk, and Winona. That covers a wide geographic area, so confirm response times if you are outside the Tyler metro.
Review consensus
Jay Garner and Dustin are the most frequently named team, appearing together in at least six reviews. Reviewers consistently praise their daily check-ins, clear explanations, and respectful demeanor on water damage jobs. Chas (Charles Ray Hare Jr.) and Cody are another commonly named pair from mid-2024, also praised for communication and efficiency. Seth McCartney drew a cluster of positive reviews in August 2023, with multiple reviewers highlighting his responsiveness and knowledge, including a Saturday-night call answered within an hour. Sheila, Spring, and Nicole were praised for fire damage work. Braxton and Athsiry were named for storm-related water damage. Across all reviews, the recurring themes are fast response, daily follow-up visits, and clear communication throughout the drying process.
0 found across 54 total reviews at 4.8★. No 1-star reviews found in the last 18 months. With 54 total reviews at 4.8 stars, there are no recent complaint patterns to analyze.
The review timeline shows a shift in field staff. Seth McCartney was the prominent name through late 2023, Chas and Cody dominated mid-2024, and Jay Garner and Dustin have been the primary field team since late 2024. This turnover is common in restoration companies, but the consistently positive reviews across all three eras suggest the operation maintains quality regardless of which technicians are in the field.
Jay Garner (water damage technician — consistently positive, named in 6+ reviews for daily follow-ups and clear communication). Dustin (water damage technician — consistently positive, frequently paired with Jay). Cody (lead technician — positive, praised for communication and efficiency). Chas / Charles Ray Hare Jr. (technician — positive, frequently paired with Cody). Seth McCartney (sales manager — positive, praised for responsiveness and knowledge). Braxton (technician — positive, named for storm damage work). Athsiry (technician — positive, named for storm damage work). Sheila (fire technician — positive). Spring (fire lead technician — positive). Nicole (technician — positive, fire damage work). Danny Smith (technician — positive, praised for knowledge and honesty). Richard Callaway (estimator — positive, praised for responsiveness). Armando (technician — positive, praised for empathy and kindness).
This is a well-reviewed water damage restoration operation with a strong track record of daily follow-ups and clear communication. Ask for Jay Garner and Dustin if you are calling for water damage. If you need mold work, get an independent test first given the conflict of interest, and ask specifically about their mold remediation experience since most reviews focus on water damage.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem also profits from fixing it. Consider getting an independent mold test before agreeing to remediation work.
- This is a franchise. The national ServiceMaster brand sets standards, but this location is independently owned and operated. Experiences at other ServiceMaster locations do not necessarily apply here.
- Their service area covers 13 cities across East Texas. If you are on the outer edges near Grand Saline, Kilgore, or Jacksonville, confirm response times and whether they charge travel fees.
- Most reviews describe water damage jobs. There is less review evidence for their mold remediation or fire restoration work specifically, so you have fewer data points on those services.