Provider profile
Restoration 1 of East Texas
Provider snapshot
What this listing says
East Texas homeowners in Tyler, Longview, or Kilgore dealing with mold after water damage who want a franchise-backed team that handles both drying and remediation under one roof.
Best for
- Tyler, Longview, and Kilgore homeowners dealing with mold discovered during or after water damage restoration.
- Insurance-claim situations where you want one company to handle both the water drying and the mold work, coordinating directly with your adjuster.
- Homeowners who want a same-day or next-day mold inspection with someone who will walk them through findings in plain language.
- Commercial property managers needing emergency water and mold response through Restoration 1's national accounts program.
About this company
Restoration 1 of East Texas operates out of Tyler, TX as a franchise of the Restoration 1 national network. Mold remediation is one of three core services alongside water damage and fire damage restoration. The company handles the full sequence from inspection and testing through containment, removal, and post-remediation verification, following the ANSI/IICRC S520 standard. They use HEPA-filtered equipment and negative air pressure during containment.
The most notable thing here is the water-to-mold pipeline. Most of their mold work originates from water damage calls — burst pipes, AC leaks, storm flooding — where they dry the property first and then remediate any mold that developed. That makes them a natural fit for insurance-driven water losses where mold is discovered during the drying process. They also do crawlspace encapsulation, air duct cleaning, sewage cleanup, and crime scene cleanup.
The local operation is owner-operated by David Jones, who writes the company blog, shows up on inspections, and gets named in the majority of reviews. Bobby C is the other staff member reviewers mention by name. The "Your Local Team" page emphasizes they are "Texans through and through" and active in the community. They work with all insurance carriers and offer 24/7 emergency response.
At 4.6 stars across 33 Google reviews with no negative reviews in the last 18 months, the rating is solid for a small-market restoration franchise. The review volume is modest, but the consistency is notable — every review with text is positive.
Services
Service area
Headquartered in Tyler, TX. Serves Longview, Kilgore, Flint, and surrounding East Texas communities. At least one reviewer confirmed they drove over an hour to Lone Star, TX, suggesting willingness to cover a wide radius — but response time for outlying areas is worth confirming.
Review consensus
David is the consistent thread. Reviewers name him in at least 12 of the 33 reviews, praising his responsiveness, honesty, and willingness to explain findings without upselling. Jonathan White described a small mold job where David was "first class" and reassuring. Hollie John Allen said a friend insisted she call David because of his personal care. Lindsay Strange highlighted patience and communication. Kelly Ring got a fast mold inspection and appreciated that David gave prevention advice even though no mold was found. Gina Wagar noted the team drove over an hour to Lone Star, TX and was honest when no mold was found on the property. Jonah Landrum, a plumber and Local Guide with 35 reviews, calls them "an honest company I can recommend to our customers." Bobby C gets named in two reviews for responsiveness on water damage calls.
0 found across 33 total reviews at 4.6★. No complaints found in the last 18 months. The company has zero 1-star, 2-star, or 3-star reviews in the recent window across 33 total reviews at 4.6 stars.
The review timeline shows clusters — several reviews landed in late November 2023 and late 2019, with quieter stretches in between. This is common with small restoration companies where a few big jobs generate a wave of reviews. The volume is low for a franchise that has operated for years, which could mean they do not actively solicit reviews or that their job volume is modest for this market.
David Jones (owner/operator — consistently positive across 12+ reviews for responsiveness, honesty, and hands-on communication). Bobby C (technician — positive in two reviews for quick response on water damage calls).
Ask for David by name. Reviewers consistently describe him as honest and communicative, including on jobs where he found no mold and had nothing to sell. With zero recent complaints, the risk is low — but the review volume is small enough that you should still get a written scope and price before work starts. For mold jobs that follow water damage, ask upfront whether they will use an independent tester or do the testing in-house.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and then profits from fixing it has a financial incentive to find more. Ask whether they will accept a third-party inspection or let you hire an independent tester.
- This is a franchise location. The national Restoration 1 website provides the mold remediation content, FAQs, and process descriptions. The local team's actual equipment, training, and staffing may differ from what the corporate site describes.
- With 33 total reviews, the sample size is small for a company that has been operating for several years. A handful of reviews in either direction would move the rating significantly.
- Their service area includes Lone Star, TX (over an hour from Tyler per one reviewer). Confirm response time and availability for locations far from Tyler before booking.