Provider profile
Reliable Water Restoration of The Colony
Provider snapshot
What this listing says
The Colony homeowners dealing with water damage who want a single contractor to handle extraction, drying, mold remediation, and reconstruction under one roof.
Best for
- The Colony and north Dallas suburbs dealing with water damage from burst pipes, flooding, or sewage backups.
- Homeowners who want one company to handle the full cycle from water extraction through mold remediation and reconstruction.
- Commercial properties needing after-hours water damage response in the Frisco, Plano, or Lewisville area.
- Post-fire cleanup where both smoke damage and water damage from firefighting efforts need attention.
About this company
Reliable Water Restoration operates out of 7552 Main St in The Colony, Texas. They are primarily a water damage restoration company that also handles mold remediation, fire damage, sewage cleanup, and storm damage. Owner John Thompson founded the location in 2015, though the parent brand claims offices across multiple states including Colorado, Minnesota, and Virginia.
Their website lists IICRC Water Remediation and IICRC Mold Remediation credentials. They describe a three-phase process: water extraction, structural drying with dehumidifiers and air movers, then reconstruction of damaged materials. They handle both residential and commercial properties and accept credit cards, cash, and checks.
This is a multi-location brand. The storm damage page claims 130+ offices in North America and presence in 32 countries, which is a significant claim for a company that lists six U.S. locations on its own navigation menu. The Colony location has been operating since 2015 under John Thompson.
4.7 stars on Google from 37 reviews. That rating is solid but the review count is low, meaning individual experiences carry outsized weight. The two recent 1-star reviews both describe the same problem: callers in genuine water emergencies could not get timely help despite the company advertising 24/7 service.
Services
Service area
Headquartered at 7552 Main St in The Colony, Texas. The website lists service coverage across Frisco, Plano, Carrollton, Lewisville, Little Elm, Hebron, Addison, McKinney, Allen, Prosper, Coppell, Grapevine, Flower Mound, Richardson, and Highland Village. The parent brand also has offices in Fort Collins (CO), Eden Prairie (MN), Ashburn (VA), Lakewood (WA), and Leesburg (VA), but the extent of cross-coverage between locations is unclear.
Review consensus
Reviewers who had good experiences praise quick response times and reliable timelines. Sabrina Wynn specifically noted the company fixed her home after a clogged pipe caused multi-floor leaking and delivered on their stated timelines. Jose Martinez called the crew very capable with strong equipment and said his home looked normal again. Several reviewers mention the website being informative and easy to navigate. Keith Ellis, a Local Guide with 27 reviews, highlighted that credentials were displayed upfront, which gave him confidence. Melanie Jenkins used them more than once for flooding and found the service consistent each time.
2 found across 37 total reviews at 4.7★. Both complaints follow the same pattern: a homeowner calls during an active water emergency and cannot get help. Bill Townsley (Local Guide, 20 reviews) had a major second-floor leak and was told someone would come within the hour. Nobody showed, and follow-up calls went to voicemail. Brian Lawyer (Local Guide, 9 reviews) called about a toilet flood that soaked the master bedroom, closet, and family room. He says the person on the phone spent several minutes arguing about whether his situation was a real emergency and told him the phone call itself was costing money. The owner responded to Lawyer's review with an apology calling the experience unacceptable and offering free assessment, but did not respond to Townsley's review at all.
Both 1-star reviews describe the same failure mode: inability to deliver on the 24/7 emergency promise. This is a structural concern for a restoration company where rapid response is the core value proposition. The owner responded to one of the two complaints with a personalized apology and a concrete offer, which suggests awareness of the problem. But leaving the other complaint without any response weakens that signal.
No individual staff members are named in reviews. Owner John Thompson is referenced on the website but does not appear by name in any review text.
When this company shows up, reviewers are satisfied with the work and the timelines. The risk is whether they show up at all during an emergency. Before you need them, call to confirm how their 24/7 dispatch actually works and who answers the phone after hours.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold inspection before committing to their remediation work.
- Both 1-star reviews describe the same issue: callers in active water emergencies either got no response or were argued with about what qualifies as an emergency. The website prominently advertises 24/7 service, so confirm response time expectations before you need them.
- The parent brand's storm damage page claims 130+ offices in North America and operations in 32 countries, but the website only lists six U.S. locations. Take broad coverage claims with skepticism and confirm that the crew servicing your job is local to The Colony area.
- With only 37 reviews, the sample size is small. Two strong negatives on emergency response represent a meaningful fraction of the total feedback.